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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Great experience through customer service chat option. Associate was fast and efficient as well as helpful!
Slow shipping but great customer service that resolved any and all issues.
The sales person was Friendly Professional Efficient good customer service. He answered all my questions was knowledgeable about the products he was selling. Again wonderful customer service and that means so much.
Called to verify application for BAKflip and also purchased window vent visors with the suggestion from friendly representative and they were also on promo discount. Didnt know they were offered until suggested
The gentleman was very knowledgeable and patient with all my questions.
I am happy with the service i received but i still have not received an email so i can send pictures of my damaged step bars to so i can receive a RMA to send these damaged step bars back.
Hello Katie, I hope you can accept our apology for the slow response times to your request. For me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number, or email? Looking forward to your response.
Extremely helpful sales person. Second time I have purchased from real trust. Will purchase some seat covers when I have time to look.
Worked with a chat expert to get the best deal on my new cover. Ordered Saturday afternoon and will be here Tuesday! Fast and free.
Still waiting for confirmation on my shipping. Spent at least a half hour on the phone yesterday trying to get someone to find out where my package was.
Hello John, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
Great service, fast shipping! Entering fifty characters is a good way to get a very bad review
Customer service was very helpful and got my order corrected
Salesman was very courteous and knowledgeable. The price was fair.
Michael, Thank you for letting me know about the situation with your product. So that I can investigate further, would you please send me your email, support ticket number or order number so that I can help find a resolution for you?
The people on the phone was amazing! Very helpful to solve the problem
Easy install, correct fit, going to be purchasing again in future
Fast friendly service on the phone guaranteed fit ordered through them easy to install just follow the instructions no major hiccups. Trim the lead pipe the length you need put it together and you're done great sound very pleased and would recommend this product
One of the best online purchasing experiences that I have ever had. The Sales Associate was knowledgeable and helpful. The order was placed on 10/11/2022 and received at 11 am on 10/14/2022. The product was easy to install and looks great on our 1991 GMC Long bed. The only glitch in the whole process was that the header rubber strip was not in the package. I did not consider this a "deal breaker" as my hobby for the past 30 years has been restoring sailboats so I had a roll of 1 inch wide butyl rubber with adhesive backing. That did the job at the header.
Respectfully,
Frank McCauley
Very fast shipping! Great product! Missing 2 machine screws.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Ashleigh!