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RealTruck

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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1 review
0 helpful votes
Follow Christopher N.
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Everyone i dealt with was so helpful and knowledgeable. Although the part i ordered had a dual purpose. Left front & right rear. I needed the right rear, not knowing the dual application. The emailed invoice stated left. Thus my confusion.

Very much satisfied.

Date of experience: April 21, 2026
1 review
0 helpful votes
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Chris was fabulous
May 1, 2026

Chris was fabulous. He worked with my brother prior to my call, remembering the conversation and offering the same recommendation. Great experience. Can hardly wait to get my cover.

Date of experience: April 21, 2026
1 review
0 helpful votes
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Ordering was easy and tonneau shipped in a couple days. It was well packaged to ensure no damage. Instructions are online however they were not for my year truck. I located a set of installation instructions for different variation tonneau for my 2026 Ranger and was able to install it.

Date of experience: April 21, 2026
New York
1 review
0 helpful votes
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Service was good
April 30, 2026

Service was good. Price was not bad. Shipping was excellent package was packed very good and I got my ramps in less than three days. Only mixup I had was on the capacity of the tailgate ramps. My service agent said 620 pounds per ramp, the ad on the Internet said 1250 pounds per ramp, and printing on the box when I received, it said total 800 pounds capacity. Very confusing. But all in all it was a good experience and I would deal with real truck again.

Date of experience: April 20, 2026
1 review
0 helpful votes
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From my phone contact to my speedy delivery to the door, all was smooth and efficient. The floor mats were appreciated by my daughter -in-law for whom they were a birthday gift. They fit perfectly. Thank you RealTruck!

Date of experience: April 19, 2026
North Carolina
1 review
0 helpful votes
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As usual, they claimed everything was in stock. After several orders with them, I'm sure it was in stock, just not with Real Truck. In the last 2 months I've ordered several thousands of dollars in truck liners, matts, etc. So far every order has been totally piece meal and spread out over a couple of weeks. My first order had missing parts. I contacted and was told everything was delivered, case closed. I ordered Husky floor liners last week, they will finally show sometime late next week. If I would have ordered from Husky direct, I would have had the same price and had them in hand 2 days later. Will never use Real Truck again.

Date of experience: April 18, 2026
Pennsylvania
1 review
0 helpful votes
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Purchased Husky Tray floor mats
April 27, 2026

Purchased Husky Tray floor mats. Purchase was easy and delivery was quick.

Date of experience: April 17, 2026
1 review
0 helpful votes
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I called in, customer service was great, however they shipped 2 boxes FEDEX, during the shipment to PA. They went to two different holding facilities before shipping to my address, well one box arrived on time and the other box was sent somewhere in New Jersey and now FEDEX don't know where it is and can't give me an ETA on delivery. I opened a claim with FEDEX.
Maybe you should use UPS.

Date of experience: April 16, 2026
North Carolina
1 review
0 helpful votes
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Have not received the product yet, still a day or so. My customer service guy was very helpful answering my questions and I bought with confidence that it was the right purchase. He was pleasant too.

Date of experience: April 16, 2026
1 review
0 helpful votes
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Buying was a pleasant experience and the gentleman assisting me with that was awesome. Made me feel good about buying quality product and even gave me a discount. Bed cover is on and it looks great. Very high quality product.

Date of experience: April 16, 2026
1 review
0 helpful votes
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Being technology challenged, I had trouble negotiating website. Thankfully they have humans who answer the phone, making my order process smooth as butter!

Date of experience: April 16, 2026
1 review
0 helpful votes
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These folks were great, i had a ordering issue which they resolved in a very timely manner. They were very responsive to my questions.

Date of experience: April 15, 2026
1 review
0 helpful votes
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The product was fine, but the shipping turned into a huge ordeal. It was received 4 days later than it was supposed to be here, in which forced me to take a completely different vehicle on a recent trip. Also found free shipping in my email, attached to the same email I ordered with, and was still charged shipping.

Date of experience: April 8, 2026
1 review
0 helpful votes
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I called a representative to make sure the parts I was ordering fit my truck. The representative was very professional and ensured the correct fitment for my vehicle.

Date of experience: April 7, 2026
1 review
0 helpful votes
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Received my REALTRUCK Came, Tonneau cover super fast... in 3 days from ordering, Watched the video on how to install it, It took the guy 18 minutes, It took me 4 hours, But It's a great product so far and a great safe way to keep my tools and goods covered... My remote tailgate even functions with it on... cool!
Thank You for fast, great service and a great solid product... Thomas.

Date of experience: April 12, 2026
Minnesota
1 review
0 helpful votes
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Cody was great to work with
April 23, 2026

Cody was great to work with. Bought what I thought was the same Truxedo Truxport cover I bought 2 years ago for our Silverado. Love the easy install, fit, finish and functionality of that one. Easy instructions for that one also.

The Gen2 version is just not the same quality or design in my opinion. The instructions, particularly the insert sheet for plugging the front corner gaps in the box head rail are poor at best as is the solution with adding the small plugs that came with the cover. I was not able to find a YouTube video of an online video on the RealTruck website like the first one I bought. This Gen2 was for our new '26 Tundra CrewMax. The foam corners don't seal like the previous ones either. In fact I'll be calling customer service to get another set to replace the rear ones. Do not like the wire release or the latch mechanism at all compared to the previous generation. I have real concerns over long term use and reliability. Seems/feels very cheaply made. Very disappointed I didn't shop around.

Date of experience: April 12, 2026
Tennessee
1 review
0 helpful votes
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This is my second gator cover
April 22, 2026

This is my second gator cover. Fist lasted a long time but was shredded by a bear in Gatlinburg. Very satisfied with ordering site, speed of delivery and quality. Couldn't be easier to install.

Date of experience: April 12, 2026
1 review
0 helpful votes
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It was very very good experience
April 21, 2026

It was very very good experience. I called I because i had a few questions on the products. I spoke with Don Wentling, he not only answered my questions but took my order with a discount and my order was on my porch this morning. I will be ordering more products in the future.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Being a female I was worried about calling a company that deals mainly with automobiles and men. But I did. I asked the guy who was gonna help me to please be patient as I tell him what I needed. He said sure. And he was, I probably took more of his time and had more questions than others but he was very hice, patient and helpful. I got my '93 Jeep fender flares today, thanks to him.

Date of experience: April 9, 2026
1 review
0 helpful votes
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I am fairly satisfied with the experience dealing with the product representative and getting the order placed on April 7th. I was under the impression that the item I ordered was in stock and ready to ship, but now 3 days later it has not shipped. I am quite dissatisfied with gave so much time pass before shipping occurs

Date of experience: April 10, 2026