RealTruckReviews 8,815

Purchased step/nerf bars for my Ford truck. Same bars from manufacturer and other vendors showed 1-5 day shipping depending on certain variables and RealTruck.com price was a little cheaper and shipping was free. Ordered on 6/16 and money was withdrawn from my account immediately (Sunday). A week went by and I hadn't received any shipping info. Upon logging in to my customer account I noticed order was listed as pending fulfillment/order number unavailable. I did online chat which was based out of North Dakota and completely pointless. I believe their online chat is a robot and/or software only. Called and was informed that the product would ship in 10 to 20 business days. I had to lose my temper to even get an order number. On days 18, 19, 20, 21, and 22 I called and tried the bot chat over and over as well as sent daily emails. No calls or emails returned and bot chat answered as expected. Finally was able to talk to an agent and said I was done and to please cancel my order - they stated order would be submitted to cancellation department and this could take 1-3 business days to approve before a refund could be submitted. Still no word on a shipping date. Seriously? While on the phone with my bank to dispute the charge and and label real truck as fraudulent I get an email stating Fedex had delivered the item to my door. What the Heck man? I have yet to get home and inspect the product. I'm prepared for the worst...

I ordered a pair nerf bars for my truck which was the the easy part, they arrived in a timely fashion. BUT
1. I was first overcharged - They Resolved
2. I was missing parts due to damage of box
3. I received parts a week later, but low and behold they only sent nuts and bolts no brackets.
4. Then I was told the Manufacturer does not stock those parts, so they shipped a new set.

So after 3 weeks of inconvenience I asked for some type of discount or gift card for future purchase, I was told no since they gave me 10% when ordered... Hmmmm that was the sale price they had online.

As I told them, Customer support whether a discount or gift card goes a long way. Shows that the customer means something, but to them it seems that made a sale and do not care about future purchases or good reviews.

I ordered a tannau cover and it arrived with dents in it. So I got on the phone to return it, the guy said someone would call in two business days. That went by and then a holiday, after the holiday I called again. A lady this time said in two business days someone would email me. No email, so I emailed them with no response. I just want to know what's going on, so I call again. The guy was SO RUDE. He tells me it takes more than a couple days to get a label, duh. Well anywhere else does not need over a week to send a label. They apparently need authorization from the manufacturer? It's their business, they should handle that when they get it back from me. Terrible communication. I just want my money back, it's not like it was cheap!

Any company who gives a hassle to return anything seems to be a little shady to me anyway. This one def takes the cake. It even states on their website "EASY RETURNS" BUT it also states in their return policy that if it is the fault of the customer that there are re-stocking fees and etc... fees. FULL ON INVESTIGATION TO RETURN ANYTHING.
The part I ordered was supposed to be for my specific truck and it definitely was not and come to find out they don't even carry the accessories I needed for my truck. I had to email back and forth for 3 days, sending pictures of my vehicle and pictures of the parts that did not match up. Emailed back and forth, called the 1800 #, was told they would call back, and even went on the website to "live chat" still getting a "blow off" I don't know about all of you reading this BUT I do not have time in my life to continually deal with little nuisances like this. Just send that DAMN return form and move on to the next customer that has probably been annoyed also. I promise you that I will never order something from this company again.

Slow shipping! I placed order 05/07/19 for 2019 Toyota Tundra Tonneau cover! Not delivered until 05/29/19

Location
DELIVERED 5/29/2019 2:19:01 PM QUITMAN, MS US
OUT FOR DELIVERY 5/29/2019 5:00:00 AM JACKSON, MS US
APPOINTMENT SCHEDULED 5/24/2019 12:49:11 PM ON-LINE/ON PHONE, US
ARRIVED AT TRANSFER TERMINAL 5/23/2019 4:00:29 PM MEMPHIS, TN US
PICKED UP 5/18/2019 9:31:06 PM SPRINGFIELD, MO US
IN TRANSIT 5/18/2019 9:31:06 PM ST. LOUIS, MO US
RECEIVED AT PILOT NET HUB 5/18/2019 9:31:06 PM GROVEPORT, OH US
WAITING FOR PICKUP 5/13/2019 3:06:40 PM SPRINGFIELD, MO US
SHIPMENT INFORMATION SENT TO PILOT 5/13/2019 3:06:40 PM SPRINGFIELD, MO US
I will not buy from them again

Horrible people. They are great at selling stuff, make sure they take care of you when you are trying to make a purchase. They absolutely will not honor the warranty. If anything goes wrong with the part you will be screwed. They will do whatever they can to make sure you can not return the part.

Just be prepared to accept the fact that if you buy anything from this company, you are OK with not having any warranty on the items, and you just donated your money to them with no recourse for getting a quality item like you paid for.

A customer of mine came in with some odd trim on his Silverado and told me that he had purchased it from Real Truck so I purchased the replacement trim (vehicle was in for collision repairs) and I have been purchasing all of our replacement truck accessories from them for almost a year now I've never had a problem with this company at all, I also love the detailed photo's and installation videos that go along with each part on their website, it gives me a lot of confidence knowing that the part is going to be the exact replacement part for my customers vehicles. That is way better than the generic photo's that you get on other websites. I've done multiple returns and cancellations with this company as well and I've never had any issues whatsoever they are big enough to give you selection and small enough to care about their customers. This is without a doubt the perfect place to order your truck accessories from!