RealTruckReviews 8,718

Ordering my running boards were super easy. Customer service was great.
The directions could've had a few more details Other than that fabulous product highly recommend them to anyone looking for running boards

I ordered on 8-20 -25 I canceled on 8 -20-25 one hour after order talk to Christin on 8 -20 -25 did not receive cancel on E Mail. Call again on 8-23-25 talk to jack was going to send Email Fed X to pick up on Monday did not receive Email order *******

Ordering by phone was necessary- good customer service agent-knowledgeable, informative

The rubber seals on my hard tri-fold bed cover have deteriorated to the point that the panels are separated. One of the rubber side rails has split as well so the panel can pull up without having to unlock the tailgate. Apparently the rubber parts are on backorder which I find disturbing as well. I thought it would hold up longer than this.

I found it difficult to complete my order online and chose to call and complete the order with a customer service representative. He checked that the item was the right fit for my vehicle.

I really love the look of this cover, but no matter what adjustments I make the middle of my cover will not snap to my rail on my drivers side without pulling the rail up and pushing the cover down at the same time. All other spots snap to the rail very easily. I have installed the rail 3 different times and have adjusted the shims multiple times as well. On top of that, the rubber seals on the side do not cover both rails. The back seal by the bulkhead is fine, but some of my rail that sits on top of my bed is not 100% covered by the rubber seals. I would say about 85% on both or if I adjust it 100% on one and 75% on the other.

Glad I got to do it over the phone and not on internet. Thanks ……..

The sales man victor was very knowledgeable and help me to get the best product for my car. I really appreciate he's help

The assistance of getting everything ordered was awesome, thanks Victor!
The delivery was off the charts, was on door step next day, thanks UPS!
The front and second row mats perfect fit, however the rear flat mat does not fit correctly on the left side of the vehicle, I have tried to adjust it several times with no different result, it is molded above an inch and a quarter (based on my measurements) to wide and bunches up against the corner there.

The rep helped me during my confusion, and she answered all of my questions.

I had several questions about the product i purchased, and every question was answered, very friendly a great customer service!

The rep. I chatted with was very helpful and knowledgeable. I believe it was Brittany.

I think they did bait and switch. The website says $79.95. I got a hatch cover and front seat covers and the total was $226.00

I made a mistake with an item and requested a different size. I had to pay for the change and wait for the return to get reimbursed for the parcel. I feel they could have reimbursed, or send me the right parcel as soon as I took the wrong size parcel to FedEx and had a claim ticket. More user friendly for your patrons.

Great service and great products. Asked to split payment in order to use gift cards and the chat support was awesome allowing that.

Perfect experience no complaints rep was very easy to work with and helpful

Customer service knew what I needed and told me everything I needed fantastic

Loved the 3d tool to see the parts on my vehicle. Great way to see a lot of different options all at once before purchasing.

Great salesman walk me right through the ordering process and I ordered what they recommended

Bought some fairly expensive running boards for my truck to help my aging father-in-law get into the vehicle. Easy to buy from the website. Good tools, easy search and when I needed help, I was able to quickly get an agent to help me complete the transaction. The delivery part of the purchase has been a nightmare. The order shipped in three packages from multiple locations and vendors. One vendor did not have the product in stock, and it didn't ship. Customer support after the purchase has been terrible. The call wait times are always 45-mins to 2 hrs. They say they are having unusual call volumes, but my experience is that they are always understaffed. It has been 2 weeks and they still don't have any estimate on when I might receive the parts needed to install the running boards. It is darn near impossible to get them on the phone to get any info. Not sure I will buy from them again, I just don't trust their fulfillment process.