Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Called got through quickly was able to save a little bit of money
Wow, what a team! Cristian Woodruff was great and the warehouse must be across the street, it was at my door the next day! All I can say is congratulations to a number one company. Thank you, James Duncan
SALESMAN WENT ABOVE AND BEYOND TO FIND PART. VERY PROFESSIONAL AND VERY NICE TO DEAL WITH-THANK YOU FOR A GREAT EXPERIENCE!
Could not have been better.what more can i say you guys do it all.
This is my 3rd purchase from RealTrucks. New pickups mean new bed covers. They offer competitive pricing on great products. By calling the number - I was partnered with a knowledgeable sales representative that better helped me understand my options. They also are available and incentivized to help you find quality solutions for other "Truck Needs". Realtruck and their sales team are my first stop!
Great product, Excellent service and fast shipping. Will do business again
I have a 6year old MX4 that needed new bumpers and the bulkhead seal. Real truck provided them at no cost! Get product and great customer service I highly recommend the BakFlip products!
Andrew was awesome! EXT 1784 :) He solved my issue with ease.
Delivery was faster than expected. Installation did not go so well. I called and spoke with customer service. The lady determined I need new rails which is unsatisfactory as I'm going on a trip and that's why I ordered the thing. She said it would take ten to fifteen days. I sent pictures per her request. Trying to follow up, I waited on hold an hour and a half. I gave up and hung up.
Very helpful sales person. Helped me navigate the web site to see what i needed to purchase.
Everything was excellent…I will definitely buy again from this company
We were finally able to find the part that I needed, and I was able to put it on my truck with no problems. So far so good.
Very Good customer service. Good product. Good delivery time.
Third time is the charm... this is the 3rd unit I purchased and FINALLY, the 3rd unit was exactly what I wanted
The gentleman on the phone was very fast, very helpful and I even sent him a picture of something I was looking for and he went through the whole system to help me find it very satisfied
Great customer service when looking at what to order, very quick shipping, and very easy to install. Product feels solid, would order again.
The website was easy to navigate and the pricing was fair, especially considering this is American Made!
Got the wrong part talked to a live person gave him the make year model picture of my part 2009 2500 HD Silverado AMP research side step replacement motor he confirmed the part number and wrong part showed up need this sent back free and need the correct one free of charge
The chat agent confirmed that my choice would work on my truck. Rack arrived a day early and was easy to install.
The site was easy to navigate and order what I needed, even when I wasn't sure about the product being correct for my needs I reached out to customer service, and they responded very quickly. Once ordered the product came sooner than expected and it was easy to install just like they stated. I will 10 out of 10 recommended RealTruck to anyone who needs truck things, and I've also been seeing these products on trucks everywhere now.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.

