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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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Prestigia is such a scam. I booked my reservation to Cancun that totalled $2000 and when I went on the app to look at the booking details they didn't show up and I accidentally cancelled my reservation, I emailed several times to reverse this as it is not at all something I intended on doing, and I really wanted to go on this trip, but was told they can't do anything, unable to reinstate my hotel that was $2000 that is booked in 10 months from now? Simply over an accidental cancelation no one can help me at all?
Covid took a lot away from me and this trip was going to finally be the breather I needed and I spent what little money I had on it just to have to swooped away because of an accidental click on a button... this company is slimy and won't look out for your best interest.
Excellent! Very easy reservation! Only we wait our reservation
Great prices, easy to navigate website makes for easy hotel buying process
Not sure how the experience is because I have not checked into the room. So far the experience of buying the room has went smooth. That is the easy part. Now let's see if when I get there they have the reservation and the room is what I paid for.
Ok to use but had alert from bank concerned about the booking
Hotel does not have my booking as of yet. This is unacceptable
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It was my first booking with prestigia.
I find that very easy and i will recommand this plate-forme for any further booking
Everything was great…process was effortless and smooth
Great price and website experience when booking, but the confirmation email from prestigia was in Gmail's spam. And it is unclear that your reservation is validated by the hotel.
Nothing thanks happy with the website and feedback and confirmation
Thank you so much every thing seems fine with my booking
Very easy to use and best price around. I would definitely recommend.
Very easy to use and best price around
This company is scum. They stole our money. The government banned entry due to Covid and so our hotel gave us a full refund but Prestigia as the middleman stole it all. Insane
First time no complains, best price offered and smooth reservation. Happy customer
I did complete the order but order email is not clear
Was fast and realy good. It's for me the first time to book with Prestigia. But it was very friendly and confortable.
Booking process was easily accomplished. Confirmation email was received almost immediately. Very efficient!
It was good, hopefully I won't run into issues like I have in the past with other companies
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members