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From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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On the app i was told i am paying everything. In the confirmation email I was told I had to pay €30 at the hotel.
There was a hidden fee.
Found great rates and booking was an absolute breeze!
Uncomplicated and easy, everything went smoothly, great experience
Estuvo muy bien ya recibimos la confirmación de la reserva
Easy to book and a quick confirmation. Would use the service again
Your system was clear and easy to use. We are looking forward to our trip now we have a hotel
Easy and quick, got best rate. Fully satisfied going to use again and will recommend to family and friends
Muy bien la reservacion, todo estuvo bien, graias,
Wife booked said it was the Best prices that she found
Yes very happy with ease of booking the Hotel of choice
I love the expérience of the prestigia. It's easy and safe for make your reservation
Easy efficient process to book the room the survey request requiring at least 50 words is an imposition
To make my booking takes very quick. Very good website.
Muy bien, espero conserven los mismos precios de la reserva
One of the things I liked was that I will be charged at the hotel for the most part after a minor initial charge to the card.
The booking was also clear with the number of travelers entered unlike some of the other popular sites that does not do a good job of adding additional travelers (more than 2 in the room for families).
Good because you are the lowest price i found thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members