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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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1st time trial referred by Trivago app, so far pleasant experience so far
I was charged more than was quoted. They blamed the bank but it has come out of my credit card under Prestigia. I have then asked for a refund as I read some bad reviews and they are saying it will take 10 to 15 business days. That's unheard of. They took out $7000 on the day but they want to hold onto my money for more than 2 weeks. I would not recommend them or ever use them again
Great prices. Simple to book and receive a quick confirmation
Seems smooth with no difficulty in booking. Hopefully there will be no problems on arrival
I have a promo code that the site won't except! Can someone contact me and help
Quick and easy.gracias!
And I like the follow up email the next day.
Thanks
The room description was in Spanish, but I could read the title.
Why bank info? Also, why do you need a message—so far, very pleased!
Fast and fair transaction and deal. Happy to have you!🙃 Also the best offer.
It's ok, need to explain the agreement better. That's all I have to say at this time.
Rejected payment twice for no reason and had to use a different card. Mosquitos in the room
Competitive price and exceptional comparison with other hotel websites. Overall experience is satisfactory.
Quick and easy, great pricing with various options to choose from.
**!**
I had an absolutely terrible experience with this hotel and I strongly urge anyone considering staying here to think twice. I booked five rooms well in advance, and despite arriving at the hotel before 11:30 pm, they canceled my booking. Their excuse? They claimed the system was down and couldn't retrieve my reservation.
Even worse, I had been in constant communication with their customer service, providing proof of emails that confirmed my arrival—my flight was running late, but I still made it on time. Customer service assured me that my booking was safe. However, when I arrived, the assistant manager had already marked me as a "no-show" and tried to claim they had no communication from the head office.
This hotel essentially **stole our money** for five fully paid rooms and is refusing to give anything back. It's a complete scam. They seem to prefer if you buy the room directly from them at a higher cost rather than through a third-party site.
**On top of that, beware of the reviews! Most of them are fake and have been paid for by the hotel to boost their ratings with locals.**
**BEWARE: This is a dodgy hotel. Stay somewhere else if you value your time, money, and peace of mind.**
Liked it……………………………………………………………………………………………………………….
Excellent price and very easy and fast to make the reservation
Excellent value and prompt service, plus a great location to stay
It was very easy and fast to book with the site I appreciate it many thanks
Very easy to use thank you, so simple to download from trip advisor. Then to scroll through the hotels and make your choice is all very straightforward
Great, satisfied, all went as expected, definitely would use again.
Very fast booking with the most competitive rates.I have been exploring the better rates from last couple of days and found the most competitive ones on prestigia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members