Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
User friendly site. Easy to use no gimmicks. Hoping no issues at check in.
Great value prices and easy to use website! Would use again:-)
Easy and very user friendly booking experience. This is our second booking made through Prestigia's webpage.
Its great to use Prestigia, I will definitely do next time, thank you
None good enough for you guys and your family to have any kind away from you guys
Rapidez, precio e informacion, espero que se cumplan las espectativas. Textp en españoo
A bit confusing working with the site and how its laid out with the other displays and prices for the room
I loved it is very well fast and easy to book i recommend it do it
Quick & easy
Issues initially with Google pay, but easy sorted
Pretty good Price. 👍
Easy to book. Looking forward to go on the vacation. 😎😎
Easy to book, great rate and good that it's got a free cancellation option
The process seems very simple. I'm hopeful the booking and stay will be just as easy.
Good experience easy and quick but would love some discount
It was easy I would book though this site again all went well!
Hello,
I thought that my reservation was confirmed since I had received my confirmation the surprise voucher upon arriving at the hotel with a 3 year old child, no reservation and no room available. Worse, the refund for the inconvenience cannot be made before 7/ 10 days
Top simple and easy to use i recommend Best prices thank you.
My card declined the booking but I was then charged twice for the same booking. Paying twice for booking terrible and told may not get a refund
Best price online by a lot. Fast and easy. Very satisfied so far.
Easy to follow and book. Prestigious had the best rate and will be looking for more deals here.
Easy to use great site always use trivago reliable and best price
1st time trial referred by Trivago app, so far pleasant experience so far
Answer: I doubt it. I didn't get a refund when I cancelled way before the deadline for free cancellation. I have heard from no one, no one answers the phone. I was on hold for an hour and thirty minutes as " the next one in line" I gave up. Don't waste your time, energy or money on this reservation site.
Answer: Dear Nattacha, Of course, with a refundable rate you get refunded the full amount including the deposit. Best regards Prestigia.com Team

