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business logo of Prestigia

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.


prestigia.com
Founded in 2006
London, CT
How would you rate Prestigia?
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Prestigia Reviews Summary

The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.

This summary is generated by AI, based on text from customer reviews

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18,552 reviews

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California
1 review
0 helpful votes
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User friendly site
September 3, 2024

User friendly site. Easy to use no gimmicks. Hoping no issues at check in.

Date of experience: August 24, 2024
GB
1 review
0 helpful votes
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Great value prices and easy to use website! Would use again:-)

Date of experience: August 24, 2024
Denmark
1 review
0 helpful votes
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Easy and very user friendly booking experience. This is our second booking made through Prestigia's webpage.

Date of experience: August 24, 2024
Bangladesh
1 review
0 helpful votes
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Its great to use Prestigia, I will definitely do next time, thank you

Date of experience: August 24, 2024
California
1 review
0 helpful votes
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None good enough for you guys and your family to have any kind away from you guys

Date of experience: August 23, 2024
Spain
1 review
0 helpful votes
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Rapidez, precio e informacion, espero que se cumplan las espectativas. Textp en españoo

Date of experience: August 23, 2024
Arizona
1 review
0 helpful votes
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A bit confusing working with the site and how its laid out with the other displays and prices for the room

Date of experience: August 22, 2024
California
1 review
0 helpful votes
Follow Mirella Q.
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I loved it is very well fast and easy to book i recommend it do it

Date of experience: August 22, 2024
GB
1 review
0 helpful votes
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Quick & easy
September 1, 2024

Quick & easy
Issues initially with Google pay, but easy sorted

Date of experience: August 22, 2024
Denmark
1 review
0 helpful votes
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Pretty good Price
September 1, 2024

Pretty good Price. 👍
Easy to book. Looking forward to go on the vacation. 😎😎

Date of experience: August 22, 2024
GB
1 review
0 helpful votes
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Easy to book, great rate and good that it's got a free cancellation option

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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The process seems very simple
September 1, 2024

The process seems very simple. I'm hopeful the booking and stay will be just as easy.

Date of experience: August 21, 2024
Pakistan
1 review
0 helpful votes
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Good experience easy and quick but would love some discount

Date of experience: August 21, 2024
California
2 reviews
0 helpful votes
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It was easy I would book though this site again all went well!

Date of experience: August 20, 2024
Tunisia
1 review
0 helpful votes
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Hello
August 30, 2024
Updated review

Hello,

I thought that my reservation was confirmed since I had received my confirmation the surprise voucher upon arriving at the hotel with a 3 year old child, no reservation and no room available. Worse, the refund for the inconvenience cannot be made before 7/ 10 days

Date of experience: August 20, 2024

Top simple and easy to use i recommend Best prices...
August 26, 2024
Previous review

Top simple and easy to use i recommend Best prices thank you.

Date of experience: August 15, 2024
GB
1 review
0 helpful votes
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My card declined the booking but I was then charged twice for the same booking. Paying twice for booking terrible and told may not get a refund

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Best price online by a lot
August 29, 2024

Best price online by a lot. Fast and easy. Very satisfied so far.

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Easy to follow and book
August 29, 2024

Easy to follow and book. Prestigious had the best rate and will be looking for more deals here.

Date of experience: August 18, 2024
Australia
1 review
0 helpful votes
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Easy to use great site always use trivago reliable and best price

Date of experience: August 18, 2024
GB
1 review
0 helpful votes
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1st time trial referred by Trivago app, so far pleasant experience so far

Date of experience: August 18, 2024