On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
With Prestigia it was a quick and easy process to book my hotel room In Hobart. In further bookings i will use them again.
Booking was very easy, Hotel is much cheaper than on any other booking page, confirmation received I will book here again
The ladies wanted to go on a trip so I booked it. I checked various websites and this one was the best in price and timing wise. So now all we have to do is pack and go.
J ai effectué une réservation pour un hôtel à Varadero mais après paiement sur votre site, j ai reçu une confirmation de réservation pour un autre hôtel que je n ai pas choisi!
Muy rápido y claro el sitio
Buenas opciones y excelentes precios en las propuestas en comparacíon a otras opciones
Muy conforme con el servicio
I had a great experience booking through Prestigia, as I was able to find a great rate with a short notice booking. It was easy and quick.
I was looking to book a hotel room and the link ended up going through prestigia. It was quick and easy. I would use again.
It was very easy to access the website and see the prices. Checking out was quick and efficient. I had a good experience overall. Will definitely use Prestigia again and will recommend to others.
Very clear and easy to book, lots of pictures and information on the resort, also they give u 10 days to cancel if need be
Easy and quick booking process. Easy to navigate and great prices. Looking forward to going away now!
I was looking for a good hotel... good walue for a good price...
Find a couple option on other websites but they changed prices and availability very often...
Then PRESTIGIA showed nice offer for one of my favorite Hotel...
That was in right time because I was just deciding to choose hotel...
Taxes were added to the price at checkout. The total cost should have been clear on selection of the rooms. Pricing should be transparent
After looking on trivago for hotels in egypt. Prestigia was coming out the best value, I've never booked with them before, but the transition was quick and easy. I would definitely go through them agsin
It was really easy to book, and the hotel price was competitive, too. And really fast. First time I used it, and I think I will use it again
Very good service from page and the customer service Prestigia. Thank you very good service for Prestigia!
Even though this was my first time with Prestigia, the process was easy; however, after I gain more experience, I can keep the rate.
I'm dumbfounded at how a company can promise so much but fail to mention the resort fees on top of the hotel costs.
Thank you for your great booking process,it made me feel like I was just there.
Small problem with payment. Everything was easy and clear. Hope I will have the same experience at the hotel.
I'm pretty sure they are running a scam with many hotels. I booked a room in Agadir, Morocco, with them. When I arrived at the hotel, I was told they do not have my booking and have never heard of Prestigia, and they were fully booked. I was then told by Prestigia that the hotel had my booking but cancelled it as I am blacklisted from the hotel due to issues from a previous visit (I had never even been to Morocco prior to this trip). I was told by Prestigia that they could not refund my booking as it was under the non-refundable booking. Even though I did not cancel it, the hotel did. Absolute joke, do not use this company.
Very quick to find the hotel, booking site easy to follow with all the details offered clearly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members