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From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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The way you proceed is not transparent and faire: 1'420.- on the first step … and … wow … 1'622 on the next one?! Taxes,… you just reduce and underestimate the price to "glance" and then… not a way to build confidence with your customers. Transparency is key to build confidence, you don't
Quick and easy but too many surveys. I can't move on without filling it out. It's annoying
Easy to book with competitive pricing. Hotel has been highly recommended by my Daughter
Very happy with the quickness and no hassle to reserve the rooms
Easy to do, m, rates were excellent, reservation and confirmation were quick
Confirmation came quickly. Details were clear and concise.
My first time to very pleased with the website and the rates are great!
Used trivago and saved £190 on my booking! Breakfast not included with this booking but it won't cost £195 so I'm very happy!
The booking confirmation did not state the amount and that it had been paid in full
The booking confirmation did not include our requests. For example a quiet room, one twin room, no smoking.
I was somewhat angered by my in ability of canceling my reservation with forfeit of my entire deposit. That sucked!
Booking was easy-to-use and fast. This survey has taken more time than the booking did.
Price was clear in comparison to others. The payment process was also simple and quick!
Easy to navigate. No difficulties. No problem. Have everything worked out
Simple and easy to understand. Had no issues. Also got a good price / deal
And searching for hotels and a specific area those very high of competition best price by far easy check out not confusing
Very easy to book and so far not problems. Now lets see how check in goes!
Fácil y rápido al hacer la reserva, buenos hoteles de lujo con buenas tarifas.
I obtained a very good deal and my order was processed efficiently and quickly. My followup questions to the company were answered quickly and to my satisfaction.
Excelente servicio, fácil y amigable lo recomiendo y lo usaré la próxima vez
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members