On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Looking for parts that are not located in my area so looked at other options so I picked parts avatar, found what I was looking for yay.
Parts avatar shipped me incorrect brake calipers several times in a row despite claiming fitment was for my vehicle each time. They also sent me calipers missing parts.
Now they are refusing to accept a return and I am stuck with calipers for a vehicle I don't own and the added cost of calipers from a more reputable source.
Avoid, buy elsewhere. Not worth the headache.
Hi,
We are sorry that your experience did not meet your expectations. We would like to inform you that we have a 30 days return policy. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Great website, quick shipping, hopefully the parts last for a while.
Hi.
We are glad to know your experience in doing business with us. Thank you for your feedback!
Always coming right order parts,no problem with returning
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
No headache, or concern about the parts being shipped
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Fast and accurate order.
Thanks $$$$$$$$¢$$$$$$$$$$$$$$$$$$$¢$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Ordered front strut assemblies and brake pads for my daughter's car as she will be visiting over Christmas. Parts arrived at my door within a week of ordering. Thank you for the speedy service!
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Correct part was sent in a timely manner. Installed and did function test. All speeds are working again.
Note. Best to remove the glove box (2 fasteners at bottom) and then remove the unit. Disconnect connector and remove (1) fastener. Pry outwards gently as sponge may be stuck to the blower housing. Wiggle downwards and move out and down to remove. Reverse procedure to install the new unit. About a half hour to swap out.
Congrats, your fan is functioning again.
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Overall very good. A bit of searching for comparisons,but not a problem.
Mon expérience était super, j'ai reçu les pièces à temps, et la communication excellente
Je suis satisfaite de mon achat.
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
I searched everywhere and then I found this site. I emailed the company with my cars specs and they sent the part in record time.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I ordered an intermediate shaft for a v.6 3.3 litre santa fe 2009. They sent me the part for the 2.2 litre which the mechanic could not install. Online customer service app asked for pictures of order, which I sent. Then they said I would have to wait for someone to e-mail me and have escalated my case. I will not order from here again unless they can rectify the situation. Image is of the 2.2 litre intermediate shaft. 3.3 litre should have 3 bolt holes on the mount. The online chat said they confirmed that the 3.3 litre was ordered. I will edit my review if they can fix this.
Hi,
We are sorry that your experience did not meet your expectations. As I have checked, your case has already been escalated and we are looking into it on priority. Please be assured that we will get back to you with an update as soon as possible. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered a steering rack and pinion from them end of September 2022 and exactly a year later we noticed something was off but unfortunately didn't get to diagnose properly right away for several reasons (too long to explain) but do they care? Nope! Didn't even offer a discount on a replacement part, nothing, Also their chat agent Kelvin has the most condescending attitude written all other him/her. No customer service skills. Cold and unwelcoming. Very unsatisfied with a whole process.
Hi,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As I have checked, your case has been escalated and our team has reached out to you over mail with an update related to your case. Res assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Parts Avatar shipped me the incorrect product. They claim I ordered the wrong product. I didn't, but that is not germane. Their phone system is completely inaccessible to a real person. Their online help I believe is subcontracted to India and they were completely useless.
All I want is to return the alternator and get the correct one, but because I didn't start to install until after their 60 day period, they want no part of it
Hi Glen,
We are sorry that your experience did not meet your expectations. As I have checked, your case has already been escalated and our team has reached out to you over mail with an update. Please rest assured that your feedback is duly noted and has been shared with the concerned team. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
They keep on emailing me to ask if I want a refund. I have told them no less than six times that I want a refund. They say that I am not responding! I guess that if you delete my emails you will not see a response. Now they have closed my ticket as they say that I am not responding! So, I will post on here, and maybe then they will see my response! This customer service department borders on fraud and deception!
Hi,
We sincerely apologize for the inconvenience that you have had to face. This is not the service we aspire to offer. As I have checked, your case has already been escalated and our team has reached out to you over mail with an update. Please rest assured that your feedback is duly noted and has been shared with the concerned team. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Had no issues looking for the ABS cable for our CRV.
Price was ok, and it was shipped quickly. I didn't have time to go to the auto parts store this past week and the part being delivered saved me 2 trips.
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Purchased a Walker stainless steel muffler advertised with a limited lifetime warranty in November 2021. It failed in Nov 2023. Contacted Parts Avatar as to how to make a warranty claim only to be told they only warranty it for a year and I have to deal with Walker. I have tried contacting Walker three times with no response. Informed parts avatar of this with NO help from them. Advertising a product with a limited lifetime warranty and then not making good on the claim to me is fasle advertising and bad business. Very disappointed.
Hi David,
We sincerely apologize for all the inconvenience that you have had to face. We would like to inform you that we have a 12 months warranty policy. As checked, your order has exceeded this time frame. Unfortunately, in this case we request you to contact the manufacturer directly to claim warranty. We will not be able to help you much in this case. Hope you understand our limitations.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Hi Jason,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.