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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Parts arrived within prescribed time frame. Unfortunately the part was incorrect and I had to reorder which delayed the repair by a week which took time away in the shop from other priority repairs.
Hi,
We sincerely apologize for the inconvenience caused. We would like to inform you that the part that you have ordered is a connector only. The same has been verified from the manufacturers end. We request you to please return the part back at our warehouse and we will provide you a refund. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered front struts on my 09 Toyota Corolla that's 15 years old with 310,000 km. I searched a lot of parts suppliers and no one came close in terms of price in Canadian dolloars with free shipping with parts delivered on time on my front door.Thanks Parts Avatar will be using them again.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The part was exactly as described and in good condition for the price!
Hi Jack,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
This part was much cheaper than any other parts supplier around, and it came with a gasket. The parts is exactly the same as OEM. No issue whatsoever and it came earlier than promised.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Easy, fast, just as described and good price. Almost seemed too good to be true. I'm very satisfied.
Hi Dave,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Good descriptions and accurate pictures make shopping easier.
Great speedy delivery with follow up emails make tracking easier.
Hi Denis,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Part looks like junk-not built right and totally wrong to original see pics with original right beside new one and you'll see for yourself. Wouldn't work to many things wrong.Bottom flange weld rough and flange not flat, if it fit at all it probably wouldn't seal until base was grinded flat. Looks like it came from third party company in china
Hi,
We are sorry that your experience did not meet your expectations. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them and we will resolve the issue in quick time. Rest assured that your feedback is duly noted. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Thank you for your great customer service. Also thank you for great prices, so us DIY'ers can fix our own cars at reasonable costs.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I ordered brakes for my car. Tracked it, and tracking lies and says it's been delivered. I have yet to receive anything. If I could give less than 1 star I would. I'd give this place negative stars. Customer service keeps saying they've escalated the matter and to wait 24 hours. I shall be making a case with PayPal to get fully refunded. What a waste of time.
Hi,
We sincerely apologize for the inconvenience caused. As I have checked, your case has been escalated and our team has reached out to you over mail to help you with the case. Please share the required details with them and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi,
Really great to hear about your shopping experience with us. We hope to do business with you again.
I have ordered 2 of same wheel bearings. First one barely lasted 7 months at which point I ordered another one since it's the only stock they had. Not knowing right away the part was defective after installing it on my truck to which the warning lights never went out, I reached out requesting a refund and a return label. I was told I only get refunded upon ordering another bearing and the ONLY time they issue a return label is if the wrong part is sent or item is defective. Not sure how I'm supposed to know a wheel bearing is defective before installing it. Needless to say, not too impressed with this.
Hi Steve,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and our team has reached out to you over mail to help you. Please share the required details with them and we will quickly resolve your issue. Rest assured that your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Great I will use this site in the future for hard to find parts for my 1965 galaxie
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
If I could give zero starI would, these people think everyone who orders from them are mechanics and should know everything and even when you consult their staff they give you the wrong products. Dont ever have to return something because they charge for the return and you have to pay for shipping regardless of the issue. I have more than once now just kept parts I dont need because it cost just as much to return them as the parts themselves. I hate to say this but I would much rather give an american company my business like Rock Auto or pay more locally then buy from these guys again.
Hi,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As I have checked, your case has already been escalated and our team has reached out to you over mail to help you. Please share the required details with them and we will quickly resolve the issue. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Website provides enough information to be confident the part is correct. Prompt delivery and as predicted. Product fits as expected. Really pleased overall, will use again.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Ordered rear wiper motor. Without this main nut, the part is useless. Such a basic oversight. Who omits basic, essential components?!
Hi,
We sincerely apologize for the inconvenience that you had to face. As I have checked, your case has been escalated and our them has reached out to you over mail to help you. Please share the required details with them at [email protected] and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Hi Michel,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Was looking for this part to put another radio in my Ram I did l'île everyone went to Amazon first that didn't work out they sent mr a radio kit for a mercury lol Parts avatar got it right
Thanks
George
A lot of parts to sift through on the site. I wish some of the filters were a bit better. But happy sitll.
Hi,
Thank you for taking out time to share your valuable feedback. Rest assured that your feedback is duly noted. We hope to do business with you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rod,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!