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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Parts Avatar has, so far, hand the best price for automotive parts when compared to local stores.
Hi John,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Took second time to get it right and had to send pictures
Hi,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them at [email protected] and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Awesome customer service. A lot of parts available. One thing I had doubt about is that the part had the opposite side written on it so I had to double check with the customer support to confirm that it was the right part.
Hi,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I ordered a hub assembly and though on paper it should have been the right part it was not, unfortunately missed my return window, which was very short to return so ended up having to buy another assembly and stuck with the one that doesn't fit.
Other than this one issue the website and service is good, I would recommend, prices are excellent just watch that return window timing.
Hi,
Thank you for taking out time to share your valuable feedback with us. Please reach out to us at [email protected] if your issue is still unresolved. We will be happy to resolve your issue. Thanks for sharing your feedback.
Easy to find the parts I need, this is my first time trying to order from this company but so far very easy to navigate and find what I need
Very simple easy and timely product came clean and undamaged
Hi,
Really great to hear about your shopping experience with us. We hope to do business with you again.
The item ordered was good quality and delivered exact in dates announced. Very comfortable.
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Service was quick and everything was in order!got a chance to win 5000 in prizes! Louts I great offer on other products! Over all was a very.awesome first exsperience!
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Prices are great
shipping is fast
Save alot of money here on pretty much everything
Highly recommend this site
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Smooth transaction. Fast delivery despite distance between BC and Montreal Qc. Thank you.
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Drums and rear pads were good but brake hardware kit was not compatible with Matrix 2007. Not worth it to send it back to store due to shipping charges and store return fees. 33$ lost, while website platform said compatible.
Ordered parts for the front grill of a Honda Cr-V. They arrived early. The part fit well. There were 2 spots on the part where I could have used screws to attach but they didn't line up with anything on the grill. No problem because all the clips just snapped right on and I didn't use the screws. As an extra measure I glued the strips on. There are 3 strips on this front grill and it was the center one that got destroyed by an owl. The replacement strips matched the other two perfectly. You cannot tell the difference.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Part arrived when they said it would.parts Avatar's site easy to navigate.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Ordered parts Dec 20th. Added new part and cancelled one part Dec 20th.
Got 7 emails asking for additional payment (even after paying with Paypal).
Order was supposed to be delivered between 25-27th, on 27th (a week after the order), then order was still in "Preparing for shipping".
After 4 chats over a 7 day period the cancelled part was still part of the order.
Each chat ended with "Issue has been escalated and you will receive an email when part is cancelled". Email never arrived.
I suspect the cancelled part will arrive at my house and suddenly they will have no record of my cancellation request.
This is not my first issue with Parts Avatar, but it will certainly be my last.
Hi,
We are sorry that your experience did not meet your expectations. As I have checked, your case has already been escalated and our team is working on it on priority. Please be assured that we will get back to you with an update as soon as possible. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I bought a set of wheel bearings and, for my surprize, one of them was tested and returned. It was scratched, had old grease on it and everything. That wouldn't even have been such a big deal, but nobody told me anything about it. Usualy they are flagged in some way or even on sale, but not this one.
They gave me back a percentage of the order for the inconvenience, which it was fine by me.
I will definetely buy from them again. After all, mistakes happend everyday.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to serving you much better in the future.
I needed a new truck battery over the holidays without much time to go out and search the stores. It was convenient to order online and have it delivered at a great price.
Hi,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I purchased 2 products and neither of them fit my car. Now my car will be on jackstands for over a week. Thanks PartsAvatar!
Hi Cameron,
We are sorry that your experience did not meet your expectations. As I have checked, your case has already been escalated and our team is looking into it on priority. Please be assured that we will get back to you with an update as soon as possible. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Received my parts in a couple of days. Good price and quality items
Hi Glen,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Parts Avatar, please be more accurate with your listings. This has now happened twice & the error from half a year ago still hasn't been fixed on your website!
Hi Larry,
Thank you for taking out time to review us. We would like to inform you that the error in our listing from our end has already been rectified. Please be assured that your feedback is duly noted. Please feel free to reach out to us at [email protected] or on Live Chat if you still have any issues and we will quickly resolve it. Your feedback is valuable to us. Thank you for sharing it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.