On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
When you order car parts you usually need them quick. Thanks parts avatar for having the parts I need in stock at a good price and quick delivery.
It's always a quick and pleasant service. Price was very good and the part showed up quickly ( within 3 days)
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
I own a 1973 Gran Torino Sport, I need a quarter window seal, your part looked like it might fit! Your picture shows 4 four parts, but instead I rec'd a complete door seal. Not really what I wanted.
Hi Charles,
Thank you for sharing your feedback. Please reach out to us at [email protected] if your issue is still unresolved and we will quickly resolve it for you. Looking forward to serving you again in the future.
Fast delivery. I will install them tomorrow, so no conclusion as to the quality of the product.
Hi Chris,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Always fast delivery and you get what you ordered!
Had all my brake parts in stock for my 81 Firebird...everything from rotors, calipers, pads, shoes, drums, rubbers hoses...etc
Received within 3 business days
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Hi,
Really great to hear about your shopping experience with us. We hope to do business with you again.
So I ordered brakes and rotors to do a job on my son's van while he was home visiting. The order never came it was suppose to be here between the 3-8 of Jan. Now it's the 11th and still no order so if your in a hurry for parts order somewhere else. Contacted the company several times and all they do is send a tracking number for canpar great help NOT!
Very disappointed with the customer service.
Hi,
We sincerely apologize for the inconvenience that you have had to face. It was an uncommon instance. As I have checked, your case has been escalated and our team has reached out to you over mail with an update. Please share the required details with them and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Found the price of their oil was very competitive and was shipped out promptly.
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Hi Brian,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
I was glad to find the part i needed for my 1987 BMW 325i from a Canadian supplier and at a price considerably lower than if I had ordered from the US.
Hi Philippe,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
4th time dealing with Parts Avatar. I always buy break components from them. They CHAT support is excellent when you are not sure of the part number you will need. I was even more surprise to be answered in French. This is the 1st time for my son elantra 2014 GLS. This weekend will confirm if the size of the rotors and the pads are good. Keep posted.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The experience was great. I found the product at cheaper price and the shipping was fast.
Hi Ela,
We are glad to know your experience in doing business with us. Thank you for your feedback!
This time it was sent fast to me. But other times it took a long time to get my parts
Hi,
Thank you so much for sharing your experience with us. Your feedback is valuable to us. We are looking forward to doing business with you again.
Always have the parts I'm looking for, constant updates from purchase to delivery, quick and easy!
Hi Bryan,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Hi Justin,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
I rarely order stuff from the internet. But now that I've joined Parts Avatar I'll definitely be taking care of all of my Automotive needs here. I wish I'd seen the make a video email before I started installing the shocks. My friend and I would have made a hell of a show out of it. I love you offered Ebates I'm probably going to try that with the next Parts I install from parts avatar.
Hi Thomas,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Firstly I purchased the famous brand of shocks for my Mazda cx5 2015 from local store. I noticed that the quality was average and 1 shocks return slow after pressure with hands.
I returned and found KYB shocks on partsavatar. The shocks was delivered on time and the quality is much better then the other brand.
Hi Syed,
We appreciate you for taking the time to share your feedback. Your feedback is duly noted. Looking forward to serving you again in the future.
They do not stand behind the products they sell, there is no way to talk to them in person and they don't really seem to care. They have been having phone difficulties for over a month now. Use RockAuto!
Hi Paul,
We are sorry that your experience did not meet your expectations. As I have checked, your case has already been escalated and our team has reached out to you over mail to help you. Please share the required details with them at [email protected] and we will quickly resolve your issue. Please rest assured that your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Ordered parts Dec 20/23. Now Jan 8/24 nothing shipped.
AI service says 2 to 4 weeks out of stock. Credit charge went through same day as ordered.
How do you bill before shipping?
Hi,
We sincerely apologize for the inconvenience caused. We would like to inform you that the inventory on our website gets updated regularly. As I have checked, our team has also reached out to you over mail with an update related to your order. Please share the required details with them and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.