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Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
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I decided to give Parts Avatar another chance at wowing me. So, earlier this month, I purchased some Hella-Pagid rotors for my vehicle. They were shipped and arrived four days later, which was great, and I was excited again until I opened the box. I was asked for not just the make and model of my car but the production month, and then it was escalated. So, again, I had to do the customer service Chat saga (never a live person to talk to) for three days, almost the same time for them to get to me before I could return them 10 minutes from my house. All the questions were irrelevant because I was expecting drilled rotors and received rotors that were not drilled, simple. To make matters worse, I was told the word description didn't say drilled under the drilled picture; remember, "the picture is worth a thousand words," just two at Parts Avatar, "my fault." On another note, from my last de-buckle purchase, they offered me 10% off on my next purchase, but the code didn't work. Once again, I had to turn to GermanParts. The Good thing about the one-star Parts Avatar is that it is better than AutoParts Way, which is worse in case you decide to go that way.
I went to different websites and avatar had the best prices for my car. Delivery was on time even if I modify the order.
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
It was good. However picking the parts was a bit cumbersome for my purchase. I needed drive axles for a FWD car and was not clear which would be a pair.
Hi Alex,
Thanks alot for taking out time to share your valuable feedback. Your feedback is duly noted. Please feel free to reach out to us at [email protected] or on Live Chat if you have any concerns. We will be happy to resolve them for you. We are looking forward to doing business with you again.
My order was delivered on time that we expecting also information about product and prices are better that market
Hi Carlos,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Actually, I have order twice from Parts Avatar without any issues. The parts were reasonably priced and the shipment was delivered within the week. The delivery is important as I am trying to certify a vehicle. I never had a problem with fitments. So far, I am a satisfied customer.
DIYer in
London, Ontario
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
First time buyer here, so I was wondering the prices were too cheap for the internet!
But they were so cheap I had to try!
Faster than fast the parts arrived two days after the order date and I was shocked at how good the quality looked! I still think someone made a mistake on the pricing!
I'll definitely be coming back here first for any other parts I need.
My local small town would have been a week or more to get the part here.
To show my thanks, I've already started telling all my 4x4 buddy's to check you guys out!
Keep up the great work!
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Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Continue to experience problems with my discount codes not being accepted
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
I ordered a passenger side mirror on sale, and the price pointed to the quality being very low. In reality, the mirror was on par (or better) than any other aftermarket mirror I've bought. Surprisingly great!
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Dans mon cas je ne suis pas trop comment interpréter l'affiche des produits. Tel qu'un produit est
Présenter en deux unités sur une photo, mais en réalité ça représente que un produit.
Je verrais plus pratique de discuter par téléphone pour une plus grande connaissance du produit,
Puis avec le no du produit placer la commande par internet par la suite
Hi,
Thank you for taking out time to share your feedback. Please feel free to reach out to us at [email protected] if your issue is still unresolved & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us. Thanks again for sharing your valuable feedback with us.
Hi Joshua,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Flawless experience. Parts are exactly as described and delivery is quick.
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Hi John,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Hi Scott,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Delivered one day early to my door. Perfect fit. Thanks
Hi John,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
When ordering a power steering pump its important to know the shaft size as there are two different sizes,.600 &.663" as far as I know and I don't know why, as it would make sense that they all be the same right? If the pump doesn't include a pulley you will need to remove your old pulley and press it on the new pump. If the shaft size is not the same it won't work and you could damage the pulley and the tool used to press it on. There is not enough information on this site to know if your getting the correct pump and it would be helpful if there was an option to buy the correct pulley and the tool required to pull and press the pulley. I paid $200 for the tool and was lucky to get it in my small town, then i almost damaged the tool and damaged the pulley. Now I have to order a pulley of the correct size from the local guy and wait. Or return the pump and wait for my refund. Then get a pump and pulley at my local dealer which is what I should have done in the first place. Nothing beats a face to face chat with and experienced parts person.
Hi,
We sincerely apologize for the caused inconvenience. We would like to inform you that we have a Live Chat facility where one can connect with us to check for the compatible parts for your vehicle in case there is any confusion. We request you to please connect with us so that we can help you with your issue. Please rest assured that your feedback is duly noted.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Original parts with low cost
Good service and fast delivery
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Bought parts for my Mini Cooper, they was the same original parts and way less expensive
Answer: They have terrible customer service and wont stand behind their mistakes (which they will make) or products. Would not recomend this place.


Hi,
We sincerely apologize for the caused inconvenience. We would like to inform you that the images on our website are generic in nature. As I have checked, a refund for the returned parts has already been processed from our end. Please rest assured that your feedback is duly noted. We will make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.