On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
1993 Honda Prelude MC was leaking. Ordered this replacement. Immediately you could see the MC was tipped to the right and not straight up. This made it very difficult to get the 2 metal brake lines reattached to the MC. Also the reservoir cap is not as robust as the original cap. Otherwise, I hope the MC works as well as the original did for 30 years!
Nice service, quick deliwery with no issues, good quality. But you have fault on your website which I trust chose wipers blades. Rear wiper blade for mazda 6 2007 year hatchback/ liftback should be 20' for hook type of arm, but you send me completely different, 12" and dont fit with hook arm.
Thanks
Hi,
Thanks alot for taking out time share your feedback. Your feedback is valuable to us. Please feel free to reach out to us at [email protected] if your issue is still unresolved. We will be glad to help you out. Thanks again for your feedback.
I am pretty satisfied with the transaction. Installation was quick and easy, hoping these shocks last a long time.
Hi Jonathan,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Great shopping very fast and good service I will recommend
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Hi Trent,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Found out that Parts Avatar could supply me the O2 Sensor that my Audi S3 needed at considerable savings!
Overall experience was good using their Chat Line, placed my order and received it in the time promised
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Parts arrived on time as expected the only issue I had is I was an idiot and ordered it for the wrong year of vehicle as we have a few vans but different years
Hi Steve,
We appreciate you for taking the time to share your feedback. Please feel free to reach out to us at [email protected] or on Live Chat if you still have any concerns. We will be happy to resolve your issue. Looking forward to serving you again in the future.
à chaque fois très content,première chose à faire quand j'ai besoin de pièce je consulte pièce Avatar
Hi Luc,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
User friendly website, easy to navigate and the shipping was delivered on time
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Ordered a throw-out bearing for a 2008 civic, and was happy it had a delivery date within 2 weeks of ordering it. I received an email stating that the bearing was delivered 2 days after ordering it. Went to post office and it indeed was delivered.
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Ordered 4 spark plugs from them prices are very fair and shipping is even quicker would recommend to any new people
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Meow! I've picked up at the Mississauga location and had used the delivery service. Both have been pleasant experiences. Prices are good as well as quality. I have been purchasing parts from them for several years now. Meow!
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
NEVER GOT ANY FOLLOW UP ON MY COMPLAINT TO REP NAME. ARTHUR
10 DAYS AGO
NOT IMPRESSED WITH YOUR CUSTOMER SERVICE
Hi,
We sincerely apologize for the inconvenience caused because of us. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Desapointed as a 1 st time buyer, Product came in unwrapped, damaged
Courrier did not follow delivery instructions label and mail box
Customer service is horrible or this might just be a reflection on the Company. I have been a loyal customer for years and spent thousands of dollars with this company, only to find myself with an issue returning a wrong part they provided, after filing a claim with BBB, I was assured i will get my full refund, I still haven't received my refund. I was asked to respond to "*******@partsavatar.ca" but they are not answering, Parts Avatar do not have a contact phone number, this company just leave you in the dark and at their mercy.
Very disappointed and will be closing my account with them. Take your business to a parts store that value customers, Lots of parts store exist, I'd recommend you to go somewhere else.
Hi,
We are sorry that your experience did not meet your expectations. We would like to inform you that unfortunately, our telephone lines are down due to technical issues. We are working on fixing it.
As I have checked, your case has already been escalated and our team has reached out to you over mail with an update. Please be assured that a full refund for the returned parts has been processed from our end. Rest assured your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi Jean,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Great deal. Came with grease fittings. Easier to put on than original.
Hi Peter,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Hi Rob,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Products were as described and very quick shipping within the estimated delivery window.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
I own a very small work shop. I order many many parts from this website because their parts are fair but the shipping is slow. Been a customer since 2021. Sometimes i can bare with the super slow shipping.
It happens that some parts are impossible to be removed from older cars so i end up not doing the job and wanting to return the parts i bought (excluding the parts i can use). These guys forces me to pay from my own pocket when i give them business every week. It was just 2 rear struts that probably woulnt have cost them much with the Purolator account.
You just lost yourself a good client.
Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has been escalated and our team has reached out to you over mail with an update. Please share the required details with them and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking out time to share your feedback. We are sorry that your experience did not meet your expectations. Please feel free to reach out to us at [email protected] or on Live Chat if you still have any issue. We will be glad to assist you. Please rest assured that your feedback is duly noted. Your feedback is valuable to us. Thank you for sharing it.