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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great prices and quick delivery. I will buy again for sure.
Hi John,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
At first search by the website which code do I have to use to buy the replacement for my car, the person who attends me was good bud unfortunately I didn't get the right replacement, I call customer service to see what can I do, and he told me that's the order I made and is the one I made, I explained the situation and he "I'm sorry "
Hi Rommel,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Very good good good good good good good good good good good good
Hi Sylvain,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Hi Chris,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I ordered a 1700$ order for a front end rebuild. There has been no tracking or order shipped. PA claims that its because of fraud concerns because I used a different shipping address vs billing address. They claimed that my funds weren't cleared. Visa on the other hand, has guaranteed to me that the funds are definitely sent. Their phones are not working "due to technical difficulties". Do not buy from these guys, it's not even a Canadian company. I'm not starting a dispute transaction with Visa. Collate waste of time and money.
Hi Georgi,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Hi Zbigniew,
Thank you so much for your feedback. We truly appreciate it. We are looking forward to doing business with you again.
All was good parts was ordered, shipped out and received fast
Hi Paul,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I always got the right parts at the right price and shipping is amazingly fast good job definitely recommend this place
Hi Denis,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
This is always my go to source for parts. The site makes it very easy to find the parts I want with a number of manufacturers so I can easily find the best deal. Fast (usually free) shipping too. Easy decision every time!
Hi Horst,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Paid the money took my chance, everything came out ok lol
Hi Douglas,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Order front strut assembly for an 07 Mazda 3. The prices were the best I found and the delivery was quick. Definitely ordering from them again.
Hi Scott,
Thank you so much for sharing your shopping experience with us and the community. We would love doing business with you again.
Its the free shipping and prices that make the whole experience satisfying.
The technical or online help is not the greatest
Because I know what I am looking for I don't rely on the chat and technical help
Hi John,
Thank you so much for sharing your feedback. Our support team is available on Live Chat to help our customers with their technical expertise. You can always contact our team for any assistance required. We are looking forward to doing business with you again.
I was excited when I got the part but only after removing the old one did I see that the plugs were different. Useless. Even though I know I ordered the correct fan.
So after a difficult hunt I found the requirements to return the item (very complicated) now over a week ago and I am still waiting for confirmation of delivery and a refund.
Not satisfied at all.
Hi Jeff,
We are extremely apologetic towards the inconvenience caused to you. As checked the parts are returned to our warehouse on 11 Dec 2020 and your refund was processed on 17 Dec 2020. Usually, it takes 20 business days for the refund to be processed once we receive back the part at our warehouse.
We will take care that you do not feel any inconvenience with us again in future. Your feedback is valuable to us. Thanks for sharing your feedback.
Parts I order where shipped fast, and arrived in good shape
Hi Eric,
It's great to know that you are delighted with our products and services. We are looking forward to doing business with you again.
As noted we needed parts for 2000 jeep cherokee and they were found on this site and we were assured these
Parts do fit... now just need to install... great source and timely delivery too
Hi Don,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Order a lot of part, all quality parts and fast delivery
Hi Mathieu,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Good website, great selection super fast checkout to at my door.
Hi Paul,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us. We are looking forward to delighting you again with our services.
Fellows on phone very helpful to a person with no clue in car parts.
Could have given more details on strut(s) parts as they were "not complete" so my person whom is going to install them.
Hi Debbie,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Very pleased with the customer service on the site and will strongly recommend it.
Hi David,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter,
We are looking forward to doing business with you again. Thanks a ton for sharing your experience with us.