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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased 4 tpms sensors and only received part of them and when i contact you, you tell me i got what i ordered. Your picture shows a complete tpms sensor not part so i expect to get that item. If i ordered a part for a truck are you going to send me a part for a car and tell me i got what i ordered, bull$#*! i will never order from you again and i will tell anybody and everybody not to buy from you as well
The part was easily located on the website and ordering was no fuss. I found another major american supplier didn't even list the part. Maybe its a canadian thing! I received it in a timely fashion. Overall a good experience.
Hi John,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
This parts place is garbage. They sold me a caliper that was cast wrong and on another occasion I got a wrong caliper for another job.
Both times their customer service said there wasn nothing they could do.
There is something I can do. Let everyone know, so they don't have to find out the hard way and get my parts elsewhere.
Parts avatar's got a common theme.
They're parts are terrible, their customer service is terrible.
I would say it's terrible.
Hi Piero,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The parts are always delivered on time.
Parts seem to be a good value.
Very satisfied.
Hi Kenneth,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Have ordered parts a few times now. Very happy with the prices and the fact you get free shipping on orders over $99. Have even got brake parts for my 1968 Torino through them at much better prices than the specialty stores charge for the same thing. Will continue to deal with Parts Avatar.
Hi Jeffrey,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Over all good but 1 was missing parts so I had to find a somewhat close to it
Hi Alex,
We’re sorry your experience didn’t match your expectations. Please share your concern with us at [email protected] or you can also contact us on Live Chat. Thanks for sharing your feedback.
My part arrived quick and was the right part I will definitely use parts avatar again
Hi Duane,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Hi Bryan,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
I gave up trying to return a part which was not correct after several hours of tying to generate an RMA.
Hi Ola,
We sincerely apologise for the inconvenience you had to face with us. This is not the customer service we aspire to offer. We will take care that you never face such an inconvenience again with us in future. Your feedback is valuable to us. Thanks for sharing your feedback.
Sent me the wrong parts and will only allow me to return them if i get a mechanic to take off my brakes in order to compare them to the wrong brakes they sent me. Appalled by the terrible service this compant provides. A great way to sabotage their own name. Fools.
Hi Sara,
This is really bothersome for us & something we would certainly not want our customer to go through. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Returned to warehouse personally to show damaged carton by carrier to my address. No problems
Hi Kevin,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Restoring a vehicle, order many parts, arrived quickly. Returned one item that didn't fit. The returns process took a bit of time but worked out well.
Hi Stavros,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Chose universal fit items that did not display any dimensional information (overall size would have precluded them). In small town, no delivery to the door. Return process did NOT include pre-paid label. Return cost by Sender's agent more than items' value. Post Office rate about 1/3, but they managed to lose it's Tracking. Much online chatting to confirm return before refund deadline.
HI Dave,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Reçu mauvaise pièce, retour garanti et remboursement impeccable
Merci
Hi Sylvie,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The website was easy to navigate, and it made finding parts for my make, model and year truck effortless. I will shop here again! -Ruarri
Wrong part - bad website guidance.
It should be more "clarify when you order the part for four or 6 cilinder cars
Hi Artur,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Supplier error confirmed by the suppllier verbally, but you pushed for my VIN# as if I didn't know my own car!
Hi Bruce,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Pleased with quality-delivery was prompt-easy to install
Hi Kenneth,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
All parts received on time and worked well once installed in car. Please in future don't demand 50 characters. You get what I send
Hi Marco,
Sorry for the inconvenience. Thank you for taking out time to rate us. Your feedback is truly appreciated.
After searching the web for the oil filters, I landed on Parts Avatar site, and to my surprise, they have the best price. I placed the order that arrived to my door lightning fast. Great service. Thank you Parts Avatar.
Hi Vincent,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dan,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.