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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The item is not suitable then I return. I know it is the period of Covid 19, but i still donot get back my refund. Not effective and efficiency...
I got my parts in record time two days, the price was great the qaulity was great. I'd order parts from you again for sure
Hi John,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I wanted to return 20 plugs I bought and no help for a return label, customer service is a joke, first time ordering. Consider taking business elsewhere!
HI Anwaar,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Good knowledge of their products. Very helpful in solving some part-to-model issues I encountered. Happy with results.
Same province delivery took 10 days. (Could be due to Covid so no harm). Thank you.
Hi Tony,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I ordered a set of brake pads from them. Their ad showed a picture showing 4 pads and 6 hardware shims, when they arrived I stripped the old parts off in my driveway and started the install, the plastic wrap inside the box had been slit open and there were no shims. Not being able to wait for a new shipment I bought shims from a local store for as much $ as I paid for the pads. I contacted their live chat and was told "shims not included" My concern was elevated to next level. I asked for nothing other than they correct their ad. They said their disclaimer says actual parts may vary SLIGHTLY in SHAPE and SIZE. They even sent me a screenshot of their ad with a picture that showed the 6 shims. They wouldn't explain how the parts pictured missing were a slight variation in shape or size?. They even said that I should have looked at all the different ads and should have noticed that other companies say hardware included, then I could have deduced that just because they show it in the ad, doesn't mean that it is included This concern went through 3 levels of their Customer Care with about 10 E Mails, and they still refused to answer the questions I asked them. I will never buy from them again
Hi Tom,
We sincerely apologise for the inconvenience you had to face with us. This is not the customer service we aspire to offer. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Partsavatar is the worse business to deal with. They quote ships in 24 hours but it ends up being 4-5 days until they ship. Then if they don't have your item they don't tell you, you sit there wondering where your item is until you contact them after a week only to be told we don't have that product. When it comes to getting a refund good luck! No phone numbers to call, never a manager or anyone to speak with. Pathetic
Hi BP,
We sincerely apologise for the inconvenience you had to face with us. Unfortunately, during this pandemic situation & difficult time things got delayed. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
I paid for standard shipping and yet I received my package in record time! The parts were exactly as ordered, and 100% OEM to the untrained eye. My order included parts for my truck-lover boyfriend and he was very satisfied with them. I would order from Parts Avatar again in a heartbeat! Highly recommend!
Hi Mary,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Hi Roger,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
-received my order and noticed (1) item damaged.
-contacted parts avatar and they gave me the option of a replacement part or reimbursement for the part.
-response was great
-issue resolved quickly
Hi Pete,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Hi, i ordered from you guys control arms it came to my house but was misplaced somewhere by the carrier so technically i received it late. My car has been at the garage and they we re charging me 50$ A day for the parking till i receive the parts. At the end I told them i want to return the items they told me you will lose 15% and we cannot provide a shipping label. If the carrier didnt misplace the items i would of already installed the parts. I want a resolution, i dont mind paying for the 15% or the shipping but not both of them. If your able to help me i would greatly appreciate. Thank you *******400
Hi Ralf,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Lordco, said it was unavailable to them, so I did some research and found parts avatar, they had my rad hose, so I bought it, I'm happy, thank u
Hi Darrell,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
$#*!ty never use again. Very disappointed not sure why no one called back
Hi Chris,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Easy to find and order. Fast delivery.
Easy to find and order. Fast delivery.
Hi Calin,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Ordered an was shipped next day received in half the time it said after paying for it an was the correct part good quality would recommend to anyone
Hi Adam,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Satisfied overall with the parts selection and prices to date. I received a muffler for my Honda delivered in nothing more than a plastic bag. I expect parts to be adequately packaged when shipping from Que to NS, a simple plastic bag for a $360 part is concerning. Additionally, i would like to know when to expect the order at the time of making the order and to receive shipping details within 24 hrs of making the order. Last two purchases i felt the need to contact the company in order to get a ETA for my part delivery, because i had not received shipping notification in 48 hrs.
Love to support Canadian business.
Hi Bill,
Thank you so much for sharing your feedback with us. We will forward it to the concerned department so that none of our customers face this issue again. We are looking forward to doing business with you again.
I had the worse experience with the order. This is my first and last order. I would not recommend to deal with the company. It is do cheap price but you will get a lot of headache. I ordered two lower arms from the same supplier and when received it found that they are both different. The part numbers on the boxes were correct but the part looks differently.
HI Evg,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
When factoring in the cost of returning the core I could have bought a caliper 10 blocks away for another $3, don't think I'd do it again
Hi Barry,
We are very sorry for the experience you've had with us. Shipping back core is the customer's responsibility. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Price is right, fast delivery is free, correct parts shipped (which is not always the case with other suppliers). Will order again.
Hi Peter,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Easy to find what you looking for on the website. Good prices and fast delivery. Will use again in the future.
Hi Gui,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I had the best experience when ordering parts. I wasn't sure of the parts I needed and when I chatted with an assistant they immediately found the parts I needed and put them in my cart for me.
Hi Lisa,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.