On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I found everything I was looking for including an exhaust pipe and cabin filters that were not available anywhere else. And the prices were great as well as the fast delivery. Very happy with the entire experience.
100% satisfied it was great that I was able to speak to an associate to ensure the parts I ordered were correct for my vehicle by using RPO codes
Hi Edward,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Shipping speed that they brag about on their website is a joke, everything for my car is either out of stock or delayed because it's in the far reaches of the warehouse from Indiana Jones. Items that were in stock at the time of purchase are suddenly out of stock and are back ordered, no shipping estimate or timelines for delivery given when an item is backordered.
Asked for a refund on a backordered item, it was informed, had to start a case file for non-shipment via PayPal in order to get a refund.
Hi Les,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Excellent service, hard to find parts older car, good quality parts, excellent prices
Hi Ronald,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Returned and still charged a re-stocking fee for a website error.
Hi Greg,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Hi Scott,
We are glad to know your experience in doing business with us. Thank you for your feedback!
The cabin filter ordered for my 09 Tucson did not fit correctly... 3/5 stars. Delivery was delayed but to be expected due to Covid. Other items ordered fit correctly.
Hi Livio,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Although they advertise shipping within 12-24 hours after the order, this was not the case. I contacted them 3 times about why my order was still sitting in the "preparing to ship" stage for 5 days and was told they would expedite the order. Order finally arrived on 7th Day. Not again for me thanks.
Hi Rob,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Got the correct parts in a timely manner on several occasions. Thanks for being there.
Hi Jerry,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I ordered parts for my vehicle and the parts that came up for my vehicle were not correct. I now have to send them back.
Hi Richard,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The parts arrived earlier than expected and were great quality. I will definitely order car parts from here in the future.
Hi Elizabeth,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
This isn't the first time that I have ordered parts from Parts Avatar, the parts arrived on time, fit perfectly and at a lower cost
Hi Corson,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Hi Robert,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
It was great they had quality parts and very good prices. I got 2 exhaust manifolds and some gaskets and bolts and not only was shipping free. It it was quick too. Great site!
Hi Kyle,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Its been almost two weeks since I placed my order and it has still not been shipped. I contacted the live chat several times and got the same line of BS "your order has been packaged" I'm beginning to think its all a big scam My first and last order
Hi ED,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
My parts arrived in 2 shipments which they advised me would happen
First came in 2 days the second half 2 days later, both quicker than what I had been told to expect
Hi Timothy,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Sent wrong parts and to send bad is a pain in my $#*!, and was told I ordered the wrong ones
Hi Dan,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordering from Avatar was quite simple and the product is just fine but shipping it via Canada Post -not so fine!
Hi Duaine,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We will forward the feedback to the concerned department.
Hi Keith,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Easy and simple but I ordered 2x the same piece and I didnt got same exact product in the box but the box had the same part number on it. It fitted right on tho!
Hi Thomas,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rich,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.