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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Would NOT RECOMMEND this option to anybody. Be aware Customer's service does not have any knowledge and if you need to talk to anybody to solve the problem it is just impossible. Return policy is the worst I ever had. If they take your money you ll never get the full refund back. They withhold 15% and it does not matter if it is their fault. With all the rules today their excuse is covid. No money back. Go to part source, go to amazon. This store sucks.
Hi Russ,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Order exhaust, delivered to my house without any packing... just bare exhaust... WOW!
Not even tried to protect my order.
Fun part is now begin.
I actually dropped off this part to their warehouse, because it has dent, ding, and etc. resulted of no packing, they charge 15% restocking fee. Their AD saying 100% full refund... bullsxxt!
Sent email, no response. Just go local auot part store if you want no hassle!
Very helpful and great service. Would definitely recommend using your company again for parts.
Hi Marj,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Excellent great customer service great experience will be my new go to shopping site. The parts were exactly what I wanted. Great price.
Hi Paulette,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Easy from start to finish, I will use them again.
Item arrived to my home fast.
Hi Frank,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Found out that I had a broken rear spring for my Traverse and my brother in law suggested I get the part from Parts Avatar. It was in stock and the prices seemed reasonable. Ordered it and it was delivered within the time specified. I was a bit concerned about it being the correct part but it was installed by the mechanic with no issues. Will most certainly use them for future parts need.
Hi Nazrool,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Vraiment rapide et séance de clavardage avec les ventes avec de bon conseils sur lequel choisir
Hi Michel,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Hi James,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I am stranded in Eastern Canada 1,000 km away from Ottawa.
Ordered parts from this company was promised to have a speedy shipping.
It has been over 5 days and they have not yet shipped my parcel and are asking me to wait another 3 days so I had to cancel.
You cannot contact them by phone and customer service is a joke don't take a chance with this company
Very good! Straight forward ordering system. Good quality selection for the parts I needed. Respectable turn aroud time from ordering to delivery.
Hi Garry,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Very timely delivery I was pleasantly surprised. The part was everything that I expected. I'll be using your service again. Thanks
Hi Bernie,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Love the site and service is great. CS is very helpful with questions.
Hi Mike,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Hi Terry,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Parts ordering using the website is quite simple.
Once I even ordered the wrong part by mistake and exchanging it at the warehouse was no hassle at all.
Hi AW,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Hi Brian,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Très rapide et bon service je parle a mes amis de votre site et très bon prix
Hi Serge,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
J'ai reçu mon colis très rapidement, dans les jours suivant ma commande
Hi Mathieu,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Order and delivery went perfectly. Got exactly what I was looking for at the best price I could find. Great job
Hi Jason,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lynn,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.