On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Buying and placing the order was fast and easy. Parts arrived on time and were exactly what I ordered.
Hi Trevor,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
I did received my order, Part Avatar was the good wed site to order, good part. Good price, the help the customer very thing thay need, I will introdued My Fridend this wed site, the time for the order come not to long, in on time
Hi Hieu,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I had to send the rear rotors back even though after putting in the particulars for my vehicle. The page came up showing all the rotors that fit my car. The rotors that I selected ended up being to small on the outside diameter. I tried installing one not knowing the difference in the O. D. The support bolt holes for the caliper and pads would not line up on the back the so some of the finish on the rotor got a few scuff marks on it. I don't think I will be ordering any thing in the future from Parts Avatar because it cost me over 46 dollars to return the two rotors. I had to run over to my local Canadian tire to purchase two rear rotors. The reason for buying from Parts Avatar is I thought you might have superior product at a reasonable price.
Hi Jeff,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered a part and trusted their online tool but part was wrong and now after 3 weeks later im still waiting for my money to be credited.
Also they do not allow you to phone and talk to them
Website glitched when I ordered the parts and ended up ordering the wrong ones, contacted the company and they said I could pay to ship it back then pay a restocking fee which would leave me getting almost nothing back.
Now I'm stuck with parts I can't use and can't afford the ones I need.
Hi Brendon,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
It took a week to fulfill my order than another three days to ship it.
Hi Les,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Fair pricing. Good options. Delivery can't complain. All in all great experience. They are my go to for sure
Hi Joanne,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Hi David,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I was given an incorrect part number to order. Therefore wrong OTT received.
Hi Leo,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Fast delivery. Side mirror was packaged well. Great service! Thanks guys!
Hi Eddie,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Very fast delivery. Very affordable pricing! I will be ordering from here again.
Hi Nathan,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Parts are seemingly good quality and priced well but order was placed on the 16th and parts only arrived on the 27. I believe they shipped on the 23rd.
Given that i believe im correct that PA says that they ship within 48 hours i was a bit disappointed.
Hi Reid,
We’re sorry your experience didn’t match your expectations. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
Helped me with wrong part I ordered and directed me to the right part and shipped fairly quick.
Hi Mark,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Parts arrived that I requested in the time that was promised for the price that was listed. Good as it gets for a smooth transaction.
Hi Brad,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Excellent service... everything is great! Ordered on line, had help with chat line. Got everything we needed.
Hi Linda,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Three stars
I tried ordering with the 4 payment option from sezzle- it went thru on sezzle but not thru parts avatar so I got charged but I had no order made which was frustrating.
I ended up spending a few days clearing that up with a bank and sezzle and then reordered without sezzle and order went through okay. Arrived quickly.
Thanks
Hi Nicole,
We are very sorry for the inconvenience you had to face. This issue happens when customers do not authorize PartsAvatar while making payment by Seezle. You can always contact our support team on Live Chat if you face any issues in placing the order. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Great experience! The website to order from was really straight forward and easy to use
Hi Raj,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Le site est très convivial,
Le clavardage est très optimal et les agents sont à l'écoute et disponible (service rapide et bon conseils).
Hi M'Chindra,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I'm glad Parts Avatar pops up on my lap browser while I was online. I thought having an account with my local auto parts store will give me a big discounts, but Parts Avatar exceeded. Parts Avatar is more cheaper and the online customer service is very kind and professional. Delivery time is not bad but I wish that it could be a little bit faster but overall, I am super happy for the money I saved and my experiences with the customer support.
Hi Guillermo,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ross,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.