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MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 611th among Pets sites.
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This company is a total scam! The beds are nothing like the beds in their add not even half as thick and their service department is pretty much non existent! They offer a 30 day money back guarantee no questions asked which is a joke because they refuse to respond to your request they pretty much ignore any correspondence at all! Take my advice and buy a $20.00 bed from Wal-Mart it'll be 10 times better than these and you won't have to wait forever to get it. This company has no conscious or morals whatsoever! A complete and utter disgrace to say the least! This review is legit my order number was *******
We just received an xxl dog bed, which we purchased from MyFluffyFriend, at a cost of $84.00 supposedly discounted from the $210 regular price. The bed is a piece of junk, with about as much filling as an average size teddy bear, not worth $20, much less $84, or $210., and no way resembles the beds pictured in their advertising/site. Their 30 day customer satisfaction/return policy is a joke in that is specifically states that no refund will be granted if the plastic seal is broken. In order to see what a piece of junk the bed is required breaking the sealed plastic bag.
Hello Alexei, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Ordered the bed for my dog in April still waiting sent a email still no reply can't find a contact number
Hello Colin, I want to make sure this concern has been addressed. Can contact us via email at [email protected]. Looking forward to hearing from you!
Do Not Oder! They do not respond. First time I sent an email asking when my order would be mailed and they said it was in production. That was over a month ago. Now the do not respond to my emails.
Hello Antonio, We definitely would love to resolve this matter with you. You can contact us via email at [email protected].
Don't believe anything from this mob. Complete scam. Ordered and never received. Contacted multiple times to receive the same meaningless platitudes with no result. Don't waste your money!
Hello Stuart, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our service. I want to make sure that this matter is resolved. You can contact us via email at [email protected].
If I could give this company zero stars, I would. I placed my order for one of their beds and never received it. It's been 3 weeks now and they do not respond to emails. There's no phone number, either. I'll be reporting Mr Fluffy Scam.
Hello Deborah, I want to make sure this concern has already been addressed. You can contact us via email at [email protected].
I complained within days of receiving a scrap bed, it was so poor it was unbelievable, TRY GETTING YOUR MONEY BACK "AS THEY SAY" they told me to return it at a cost of £20 in order to get the cost of the bed {£26] back. THIS COMPANY IS A JOKE WHO STOPPED TALKING TO ME AFTER COMPLAINING.
Hello David, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
This is a scam. The dog beds are so thin and has zero support. They are good at playing a trick on you! Be aware!
Hello Johan, We try to constantly improve our products and services with helpful feedback like yours.
CRIMINALS DO NOT GIVE CREDIT CARD
CRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARD
Hello Clive, we want to make sure your concern has been addressed. You can contact us via email at [email protected].
Henkie absolute loves his new bed, fast delivery for international shipment of 7 days. Fast reply from customer support within 2 hours. Overall satisfied
Hello Jaap, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
Ordered January 25 2022. It is February 23 and still have not received. When contact them it is always your order is in process. Now on shopify it says shipped but no tracking number provided. Will not email me back now. Not to mention the obnoxious amount of email offers I receive from them daily.
Hello Heather, I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.
I paid for this expensive item at the beginning of March and have never received my order. It is now 27th April! No-one at Mr fluffy has taken ownership, they have stolen my money. Please avoid this company at all costs.
Hello Sheila, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.
I paid in full but never received my order from them. Tried to contact them and he answer is always "on the way". I posted my story on a Facebook group of pet owners ana realized there's many, many people from around the world who has exactly the same experience with the company. I'm surprised no one has never left a review here as yet. Please avoid!
Hello Lora, I want to make sure this matter has already been resolved. If not, You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Answer: Hello Jennifer, thank you so much for sending in your question. I understand that you would like to get in touch with our customer service team. Unfortunately, I cannot see your order number from here so I can't check anything for you, however, please don't hesitate to write to us via email at [email protected] so we can assist you further.
Answer: Dear Judy, we appreciate your patience and apologize for any inconvenience. To assist you promptly, please email us at [email protected] with your order details. Our team is ready to investigate and resolve this matter for you. Sarah Team MrFluffyFriend
Answer: Hi Tracy, thank you for sharing your thoughts. I am sorry that you had a negative experience with MrFluffyFriend. We strive to provide the best products and customer service, however, we apologize for falling short of your expectations. I wanted to check your order but I can't do so since you didn't provide your order number. If you need further assistance, please send us an email at [email protected].
Answer: Hello Sandra, thank you for sending your question. We ship primarily from fulfillment centers in the United States, East Asia, and Western Europe. If there is anything else you need, please let us know or send us an email at [email protected]. Have a nice day!
Answer: Hello and good day, Betty! Thank you for posting your question. I understand that you are looking for other companies selling the same items as what we have. MrFluffyFriend offers high-quality products and excellent customer service at competitive prices. While we cannot speak for other companies, we are confident in the value and quality of our products. We encourage you to try our products and see for yourself why our customers continue to choose MrFluffyFriend. Thank you for considering us as your pet care provider. If you need further assistance, please send us an email at [email protected].
Answer: Hi Marianne, We understand your frustration and apologize for any inconvenience caused. Please rest assured that our team is committed to assisting you promptly. One of our representatives has been diligently addressing your concerns. If you can't find an email from us in your inbox, we recommend checking your spam and junk folders as occasionally our emails may be redirected there. We strive to provide a seamless experience and hope to resolve this matter to your satisfaction soon. Warm regards, Sarah Team MrFluffyFriend
Answer: Dear Marianne Coros, We understand that you would like to return your car seat travel box. Rest assured, we'll promptly address this matter and reach out to you via email shortly to assist with the return process. Sincerely, Sarah Team MrFluffyFriend
Answer: Dear Lesley, Thank you for reaching out with your inquiry. We understand the importance of easy maintenance for your pet's comfort. While our pet bed doesn't feature a zipper, rest assured it's completely machine-washable for your convenience. Additionally, it can also be hand-washed with ease. We appreciate your feedback as it helps us improve our products to better serve you and your furry friend. Best regards, Sarah Team MrFluffyFriend
Answer: Hi Lesley! Thanks for your interest in our pet bed. Our pet beds don't have removable covers but washing them is super easy. You can either toss the whole bed into your washing machine for a quick and convenient clean or if you prefer, you can gently hand wash it in a bathtub or large basin with some mild detergent. Just be sure to let it air dry thoroughly afterward, and your furry friend will have a comfy and clean bed to enjoy! If you have any more questions, feel free to ask! Sarah Team MrFluffyFriend
Answer: Hi Randy, Thank you for sending your question here. Unfortunately, you didn't provide your order number for us to check anything. Kindly send us an email at [email protected] so we can provide you with an update about your package. Thank you for your understanding and patience. Sarah Team MrFluffyFriend
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


Hello Russell, Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.