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MrFluffyFriend

1.9

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MrFluffyFriend Reviews Summary

MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 611th among Pets sites.

service
296
value
283
shipping
303
returns
213
quality
256
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Colorado
1 review
17 helpful votes
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Total rip off!
May 19, 2022

This company is a total scam! The beds are nothing like the beds in their add not even half as thick and their service department is pretty much non existent! They offer a 30 day money back guarantee no questions asked which is a joke because they refuse to respond to your request they pretty much ignore any correspondence at all! Take my advice and buy a $20.00 bed from Wal-Mart it'll be 10 times better than these and you won't have to wait forever to get it. This company has no conscious or morals whatsoever! A complete and utter disgrace to say the least! This review is legit my order number was *******

Date of experience: May 19, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Russell, Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.

Texas
1 review
12 helpful votes
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We just received an xxl dog bed, which we purchased from MyFluffyFriend, at a cost of $84.00 supposedly discounted from the $210 regular price. The bed is a piece of junk, with about as much filling as an average size teddy bear, not worth $20, much less $84, or $210., and no way resembles the beds pictured in their advertising/site. Their 30 day customer satisfaction/return policy is a joke in that is specifically states that no refund will be granted if the plastic seal is broken. In order to see what a piece of junk the bed is required breaking the sealed plastic bag.

Date of experience: May 13, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Alexei, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!

GB
1 review
3 helpful votes
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Bed
May 13, 2022

Ordered the bed for my dog in April still waiting sent a email still no reply can't find a contact number

Date of experience: May 13, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Colin, I want to make sure this concern has been addressed. Can contact us via email at [email protected]. Looking forward to hearing from you!

Utah
1 review
4 helpful votes
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Do Not Oder! They do not respond. First time I sent an email asking when my order would be mailed and they said it was in production. That was over a month ago. Now the do not respond to my emails.

Date of experience: May 9, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Antonio, We definitely would love to resolve this matter with you. You can contact us via email at [email protected].

Australia
1 review
31 helpful votes
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Worst ever - total scam
May 8, 2022

Don't believe anything from this mob. Complete scam. Ordered and never received. Contacted multiple times to receive the same meaningless platitudes with no result. Don't waste your money!

Date of experience: May 8, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Stuart, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our service. I want to make sure that this matter is resolved. You can contact us via email at [email protected].

California
2 reviews
11 helpful votes
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If I could give this company zero stars, I would. I placed my order for one of their beds and never received it. It's been 3 weeks now and they do not respond to emails. There's no phone number, either. I'll be reporting Mr Fluffy Scam.

Date of experience: May 5, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Deborah, I want to make sure this concern has already been addressed. You can contact us via email at [email protected].

GB
2 reviews
7 helpful votes
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I complained within days of receiving a scrap bed, it was so poor it was unbelievable, TRY GETTING YOUR MONEY BACK "AS THEY SAY" they told me to return it at a cost of £20 in order to get the cost of the bed {£26] back. THIS COMPANY IS A JOKE WHO STOPPED TALKING TO ME AFTER COMPLAINING.

Date of experience: May 5, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello David, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.

Canada
1 review
10 helpful votes
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This product is a scam
May 5, 2022

This is a scam. The dog beds are so thin and has zero support. They are good at playing a trick on you! Be aware!

Date of experience: May 4, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Johan, We try to constantly improve our products and services with helpful feedback like yours.

New York
3 reviews
10 helpful votes
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CRIMINALS DO NOT GIVE CREDIT CARD
CRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARD

Date of experience: April 23, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Clive, we want to make sure your concern has been addressed. You can contact us via email at [email protected].

NL
1 review
1 helpful vote
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Henkie absolute loves his new bed, fast delivery for international shipment of 7 days. Fast reply from customer support within 2 hours. Overall satisfied

Date of experience: March 1, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Jaap, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!

Nebraska
2 reviews
14 helpful votes
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Never recieved
February 25, 2022

Ordered January 25 2022. It is February 23 and still have not received. When contact them it is always your order is in process. Now on shopify it says shipped but no tracking number provided. Will not email me back now. Not to mention the obnoxious amount of email offers I receive from them daily.

Date of experience: February 25, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Heather, I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.

GB
1 review
10 helpful votes
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I paid for this expensive item at the beginning of March and have never received my order. It is now 27th April! No-one at Mr fluffy has taken ownership, they have stolen my money. Please avoid this company at all costs.

Date of experience: April 27, 2021
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Sheila, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.

Canada
4 reviews
47 helpful votes
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AVOID - never receive my paid order
March 15, 2021

I paid in full but never received my order from them. Tried to contact them and he answer is always "on the way". I posted my story on a Facebook group of pet owners ana realized there's many, many people from around the world who has exactly the same experience with the company. I'm surprised no one has never left a review here as yet. Please avoid!

Date of experience: March 13, 2021
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Lora, I want to make sure this matter has already been resolved. If not, You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!

From the business

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


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