I should have known better. Any company whom doesn't offer a phone number to talk to a live person for customer service purposes usually has something to hide. In this case they don't deliver. I ordered one these pos beds from this pos company on October 25th. They stated that I would receive it in 4 to 10 days. It's now 11 and the tracking hasn't moved since day 1. I emailed them several times
And received the same response that I shouldn't worry and they are monitoring the situation. The only thing they're monitoring is the money they're stealing from pet owners. Check the tracking out on this. ********************* from usps. Same message for 12 days.The package hasn't moved since day 1. Since when does USPS post that they're waiting. I'll tell you when. When they don't have the package because it's coming from another country. You think this scam company would tell us where they are located? Not this one.Next: They offered a deal on the internet that was supposed to be for $36.00. Without me knowing they hit me for $44 with the excuse that it was due to the size of the bed. I played the fool but they are going to learn the hard way that they screwed with the person!
Mike A
What kind of company has a business plan to take advantage of people who are trying to provide a good environment for their pets? The lowest of the low—-and also the stupidest of the stupidest. They aren't even good at their con! After sending me cheery messages about the shipment of the dog bed I ordered, now that it is weeks overdue I actually tried to track it….which is difficult to do because their link does not work and you have to type in a very long B/L number on the UPSP site to find out anything. Today in the morning they status entered by Fluffy. F—— was it was shipped by their 3rd party shipper to UPSP at 8:29 PM! Yes, it shipped in the future.
As stupid as they obviously are, I also feel ridiculous for ordering from them sham company. My credit card company has suspended payment at my request. Considering what low quality the product is reported to be, I will be pleased to not receive it. StAY AWAY.
https://mrfluffyfriend.com/*******901/orders/e233ac13de7dab4983c*******003
Dear Susan,
Thank you for sharing your thoughts. We are sorry to hear about your negative experience. We are working to fix it so that an incident like this never happens again.
Please know that we try to constantly improve our products with helpful feedback like yours. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Soooo nice. I love it...
Hello Jana, Your positive review just made our day! Thank you so much!
I LOVE my new dogbed! Very comfortable. Amazing customer service. Great job...
Hello Peter, thank you so much for the wonderful review. We only want what's best for you and your pet!
Very soft...
Hello Jeff, thank you so much for your review!
Excellent!.
Hello Dora., thank you very much for your review!
I HAVE YET TO GET A RETURN RESPONSE ON MY ORDER. NEVER RECIEVED ITEM. ANY IDEAS ON HOW TO GET MY MONEY BACK?
What do you think would have been helpful to know?
don't order
dog bed.
Hello Chanci, we want to make sure this matter has been resolved. Please send us an email. We will be waiting for your message.
Hey Mike,
I totally get why you're upset, and I really wish we could jump right in and sort this out for you. But, since you didn't drop your order number in your message, we're a bit stuck. The best thing to do is to get in touch with our customer support gang through email. They're like ninjas with order details, and they'll be able to help you out way better than I can here.
Please bear with us, and thanks for giving us another shot. We're all about making things right for you.