Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MrFluffyFriend

MrFluffyFriend

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate MrFluffyFriend?
grey stargrey stargrey stargrey stargrey star

MrFluffyFriend Reviews Summary

MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 611th among Pets sites.

service
296
value
283
shipping
303
returns
213
quality
256
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Bangladesh
1 review
7 helpful votes
Follow cr m.
Unfollow cr m.
Share Review
Report Review

Great goods!
August 26, 2022

Great goods! Came quickly, packed perfectly. Soft, smooth, threads do not stick out 10/10.The top of verson..

Date of experience: August 26, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello cr m, we thank you for your 5-star review! We only want what's best for your beloved pet!

Bangladesh
1 review
2 helpful votes
Follow As M.
Unfollow As M.
Share Review
Report Review

Lovely, super soft, just a week to arrive, very happy, thank you seller, I recommend to buy here, the size of 60 centimeters, my psa dog nearly 5 kilos and it fits perfectly. Very soft. The dog immediately liked it.

Date of experience: August 25, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello As M., getting positive feedback from fur parents we serve is always a joy. Thanks a lot!

Bangladesh
1 review
20 helpful votes
Follow Tm J.
Unfollow Tm J.
Share Review
Report Review

Super!
August 25, 2022

Super soft, very happy. It is come very fast. By this site of the survey found that day. We use the verson of the site for analytice subject and personalization them.The very nice color.

Date of experience: August 24, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Tm J., thank you very much for this wonderful review! We only want what's best for your beloved pets.

Australia
2 reviews
4 helpful votes
Follow Paula P.
Unfollow Paula P.
Share Review
Report Review

Far too small.
August 23, 2022

This bed took a very long time to arrive, but to be fair, my dog did like it. Unfortunately though, it was far too small for her. I ordered a bed that was supposed to be suitable for a Beagle. My dog is about the size of half a Beagle, but I wanted her to be able to stretch out in it comfortably. It was pretty expensive to me as I am on a pension, but when I complained about it being too small I was advised to 'give' it to someone else and buy another one. I can't afford to do this, so it has been a total waste of money. If you're considering purchasing this bed, order one that is much bigger than you think you will need for your dog, and be prepared to wait for several months to receive it. Very disappointing and an expensive lesson in Chinese sizing.

Date of experience: August 23, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Paula, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!

Australia
1 review
0 helpful votes
Follow Stacey B.
Unfollow Stacey B.
Share Review
Report Review

PLEASE DO NOT PURSCHASE FROM THIS COMPANY. It is a scam they take your money and don't send product. I'm currently on phone to bank

Date of experience: August 22, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Stacey, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].

Bangladesh
1 review
3 helpful votes
Follow Talha M.
Unfollow Talha M.
Share Review
Report Review

Excellent service
August 22, 2022

Good size. Very soft to the touch beautiful color the cat will appreciate I thank you...

Date of experience: August 21, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Talha, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!

Colorado
1 review
0 helpful votes
Follow Unhappy C.
Unfollow Unhappy C.
Share Review
Report Review

DO NOT BUY THIS BED!
August 19, 2022

I never write reviews, but I am so dissatisfied with the deception of this company. The reviews on the company website are amazing, the bed looks like something I would even sleep on, but when it finally arrived (after 3 weeks), it is NOT fluffy like the picture makes it seem, the color is an UGLY blueish grey and my dog is better off laying on the hard floor. When I went to look at the return policy, all they give you is an email to send your request to and Joyce, who seems to be the only one working for this company, sends an email back saying that I AM responsible for shipping costs to return it to CHINA when supposedly they have fulfillment centers here in the US! TOTAL TOTAL TOTAL SCAM! Do not waste your time or money buying this cheaply made bed! Joyce-if you read this, my fiance is very famous on social media and he will be letting everyone know about our experience and your fraudulent fake company.

Date of experience: August 19, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello, I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.

Philippines
1 review
17 helpful votes
Follow Joyce S.
Unfollow Joyce S.
Share Review
Report Review

Amazing pet beds!
August 19, 2022

All my boys love their new pet beds. Very fluffy and soft! I recommend these to all fur parents who wanted something really great bed for their lovely pets. 5/5

Date of experience: August 18, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Joyce, thank you so much for your wonderful review! Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!

GB
1 review
7 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

False shipping information
August 17, 2022

They have given three different shipping number and parcel companies, please keep away I wish I had read up on them first!

Date of experience: August 17, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Lisa, I want to make sure that this matter is resolved. Please send us an email. We will be waiting for your message.

Bangladesh
1 review
4 helpful votes
Follow Yasin h.
Unfollow Yasin h.
Share Review
Report Review

Very nice product
August 17, 2022

This is extremely nice and good product. I love this product very much. I am satisfied to this product thanks.

Date of experience: August 16, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Yasin, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!

GB
1 review
22 helpful votes
Follow Sheikh S.
Unfollow Sheikh S.
Share Review
Report Review

Travelled half the world to get here but I'm very happy! Love this product very much and i am satisfied thanks.

Date of experience: August 16, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Sheikh, that's amazing! Thank you very much for your review!

Bangladesh
1 review
9 helpful votes
Follow shohidul r.
Unfollow shohidul r.
Share Review
Report Review

I love my new dogbed
August 17, 2022

I love my new dogbed. This so helpful for me and i am satisfied. Love this product very much thanks.

Date of experience: August 15, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Shohidul r., Nothing makes us happier than knowing your pet loves the bed. Thank you so much!

Bangladesh
1 review
3 helpful votes
Follow Pallab I.
Unfollow Pallab I.
Share Review
Report Review

My Australian kelpie loves her new bed love this product. Its helpful for me and I am satisfied Thanks.

Date of experience: August 14, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Pallab, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.

Bangladesh
1 review
6 helpful votes
Follow Pallab a.
Unfollow Pallab a.
Share Review
Report Review

In short time
August 14, 2022

Subject to description delivered in short times. Very nice product and I am satisfied by this product.

Date of experience: August 14, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Pallab a., We are happy to know you had a positive experience with MrFluffyfriend. Looking forward to seeing you again soon!

District of Columbia
1 review
1 helpful vote
Follow Connie G.
Unfollow Connie G.
Share Review
Report Review

Kona likes his bed
August 13, 2022

I was surprised that it came in an itty-bitty package, but wow did it pouff out! Takes up a lot of space, but very attractive and comfy.

Date of experience: August 13, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Connie, Thank you so much for taking the time to leave us this amazing review!

Rhode Island
1 review
3 helpful votes
Follow peter d.
Unfollow peter d.
Share Review
Report Review

This is a scam company
August 13, 2022

This is a scam company. The product is not as advertised. No support and nothing like the videos and pictures. If you request a refund they ask you to ship the product back to China. DO NOT BUY FROM THIS COMPANY. I am going to contact my credit card company to see if I can get any relief from this scam from the bank.

Date of experience: August 13, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Peter, We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!

Missouri
1 review
1 helpful vote
Follow Claire W.
Unfollow Claire W.
Share Review
Report Review

Too late now
August 11, 2022

I wish I had seen these reviews before I ordered. Now I don't know WHAT to expect. Will post when arrives

Date of experience: August 10, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Claire, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].

GB
2 reviews
23 helpful votes
Follow Fields A.
Unfollow Fields A.
Share Review
Report Review

Is the most soft pet bed I bought. Really soft and clean. After I bought this bed, My baby slept in it every day.

Date of experience: August 10, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Fields A., Nothing makes us happier than knowing your pet loves the bed. Thank you so much!

Bangladesh
1 review
20 helpful votes
Follow Aspen H.
Unfollow Aspen H.
Share Review
Report Review

All OK.Do not be afraid to purchase this bed, it is wonderful! I throw it in the washer and the dryer and it comes out as soft as when I first bought it, and hold its shape! Great purhase!...

Date of experience: August 9, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Aspen, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!

Bangladesh
1 review
37 helpful votes
Follow Michelle A.
Unfollow Michelle A.
Share Review
Report Review

Quickly Expanded
August 12, 2022

Ive heard about this bed from multiple sources and finally decided to give it a try. The bed arrived quickly in a nice vacuum bag. Once opened it quickly expanded to a nice soft and fluff bed. My dog did his usual inspection like another new things, he got into the bed and curled up comfortably.

Date of experience: August 9, 2022
MrFluffyFriend T. — MrFluffyFriend Rep
over a year old

Hello Michelle, We are so happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!

From the business

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


+164
See all photos