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MrFluffyFriend

1.9

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MrFluffyFriend Reviews Summary

MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 611th among Pets sites.

service
296
value
283
shipping
303
returns
213
quality
256
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Bangladesh
1 review
1 helpful vote
Follow Alipa M.
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Fits the description
August 9, 2022

Fits the description and arrived a week ahead of schedule...

Date of experience: August 9, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Alipa M., Your positive review just made our day! Thank you so much!

Bangladesh
1 review
0 helpful votes
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Very nice
August 9, 2022

Very nice bed my cat is still in the process of acceptance...

Date of experience: August 9, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Haris, we appreciate you taking the time to write us a review. Give it some time. Some of them may need some time to accept the bedding as part of the home. Thank you very much!

Bangladesh
5 reviews
15 helpful votes
Follow Lorey N.
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Guys, this is a complete delight! Thank you very much to the seller. The bed is very cool. The dog lay down and no longer gets up, very good quality goods for such money. No smell. 10 stars would fit!

Date of experience: August 9, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Lorey N, We are delighted to know as well that you and your dog love the bed. This review made our day! Thank you very much.

Bangladesh
1 review
6 helpful votes
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Recommend
August 9, 2022

Complies with the description. I took a size 60cm for my Shih tzu and perfect. I recommend this seller.

Date of experience: August 9, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Diane, thank you so much for your wonderful review and recommendation. This means to us a lot here at MrFluffyFriend!

Bangladesh
1 review
17 helpful votes
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Everything is fine the Cats and the dog like it...

Date of experience: August 9, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Mary M., we are glad to know your cats and dog like the bed. This review made our day. Thank you very much!

NL
1 review
6 helpful votes
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Super fluffy
August 8, 2022

This bed is so fluffy, my dog is in love with it! I would definitely recommend this webshop to everyone!

Date of experience: August 7, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Simiones, that's amazing! We are glad to know your dog loves the bed. Thank you very much for your review and recommendation. This means a lot to us here at MrFluffyFriend.

GB
1 review
11 helpful votes
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Dissatisfied
August 4, 2022

I ordered an extra large bed in mint green
For teddy
The size of the bed was cut really small and definitely not like the picture or size I ordered

The colour was completely different and not even mint green it was turquoise
I paid £64.00 and the quality is like a £10.00 dog bed
I feel like I have been scammed
I have sent an email and no one replied.

Date of experience: August 4, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Tracey, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!

Arizona
1 review
31 helpful votes
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Fraud and deceit!
July 30, 2022

It's nothing like the advertisement. Very little padding in center of bed as well as sides and my 100 lb GSD will not fit on it despite the website naming this breed specifically for the xxl size!
What a scam! Everything I read said it could be returned to nearest warehouse and you had a warehouse in the USA! You lied and are giving false advertising to those who believe your bull! Believe me I will speak the word to prevent others from falling victim to your lies. Figure's you're in CHINA where lies are SOP!

Date of experience: July 30, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Lee S., We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!

GB
1 review
9 helpful votes
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SCAM!
July 27, 2022

Please do not buy anything from this company! The beds are totally inferior, not fit for purpose and a complete waste of money. Returns have to be sent at your cost to China with no guarantee of a refund. They charge three times the price for the same beds available at other retailers. Please do not buy from this company!

Date of experience: July 27, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Angela, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution together. We are sorry to know you are not satisfied with our product. You can contact us via email at [email protected].

Australia
1 review
6 helpful votes
Follow W M.
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Scam
July 26, 2022

Like many others, I also paid for a dog cushion bed but never received the product. The company refused to be of assistance, insisting it had been dispatched from China and beyond that was my responsibility.

Date of experience: July 26, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello W M., We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].

Canada
1 review
23 helpful votes
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I bought this for my Presa/boxer cross thinking that she could use a squishy comfy bed. Boy was I disappointed. First it took 3 weeks to arrive and although the material of the bed is soft, that is the only thing that is. Ther is not nearly as much filling as in the pictures. I'm glad that I got this on sale for 100 bucks and not 160, but this bed is worth about 10 bucks. Save your money and the disappointment

Date of experience: July 22, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Lindsay, We are sorry to know you are not satisfied with our product. We want to make sure your concern is addressed. You can contact us via email at [email protected]. Thank you very much!

Australia
1 review
1 helpful vote
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Do Not Buy From Here
July 21, 2022

I bought 2 x beds which were the wrong size. I emailed to let them know I wanted to swap them and they said do not pick up the last bed from the post office and it will be returned and I will get refund so I can purchase the new one - only we had 2 beds which came seprately so I collected the bed from Aus Post and then put both of them into a large envelope and returned to the "return address". Inside package both beds were still in original wrapping. No nothing for months. Followed up only to find out that the return address in NSW has apparently discarded the beds as they were meant to be returned to CHINA by me in a different way that was not told to me when I requested the return. Now they want me to go to NSW (From VIC) knock on the PO Box and get my "discarded" beds back from there and repost to CHINA. LOL. Wasted $169.10 DO NOT BUY FROM HERE.

Date of experience: July 20, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Kari, It's hard to hear that you had a negative experience. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.

GB
1 review
0 helpful votes
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Scumbags
July 19, 2022

Talk about rip off, fluffy friends they are not... they are robbing arsholes no customer care, items purchased that arrived dysfunctional paddling pool,( no value) bed was ordered@ XXL what arrived medium.

Do not buy from these $#*!bags...

Date of experience: July 18, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Andrew, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!

California
1 review
0 helpful votes
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Refund is a joke
July 15, 2022

I wanted to return the bed and was given a return address in China! And I have to pay for postage. Their 30 day satisfaction guarantee is a joke. Now I'm stuck with a 50.00 dog toy.

Date of experience: July 15, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Maria, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!

Alaska
1 review
3 helpful votes
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After waiting for 2 months I received this product damaged to which they replied that their product was inspected before it left their business so it must have happened on route. The bed was stuffed into a plastic bag and taped with packing tape. They were willing to send a replacement but another 2 month wait on a product that was
Promised in 7-13 days was unacceptable, they did give me a 30% refund but DO NOT ORDER FROM THESE PEOPLE, the product is thin and does not look anything like the picture and just to let you know this bed comes from China so returns are next to impossible and expensive

Date of experience: July 10, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Lena, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.

California
1 review
4 helpful votes
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It is hard to describe how bad this product is... it took weeks to arrive, was way smaller than advertised and smelled terrible. When we tried to return it they wanted us to pay to ship it to China. Stay away from this product!

Date of experience: July 6, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Lee, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!

GB
1 review
16 helpful votes
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SCAM - stay away UPDATED
July 2, 2022

Since writing the review below, I have received the product I ordered. It's not worth the £52 I paid for it, but it's decent enough quality. I'm just pleased I received it after waiting so long. Customer services eventually emailed me back and a few weeks later I received my order.

I wish I'd looked for reviews before I ordered, but I stupidly trusted the company. I now know I've been scammed and they have £60 of my money. Product never received. No response to queries. STAY AWAY from them.

Date of experience: July 2, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Tracey, We remain committed to our customers and your satisfaction. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!

Oklahoma
1 review
4 helpful votes
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A piece of trash
July 1, 2022

Never written a review in my life but this product was such a ripoff that I had to post this, basically this dogbed is nothing more than a piece of scrap carpet, really angry at my self for falling for this scam

Date of experience: July 1, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Wendell, We are terribly sorry to know you are unsatisfied with our product. We want to make sure your concern is addressed. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!

Australia
1 review
16 helpful votes
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This is a scam – Beware!
June 30, 2022

MrFluffyFriend is a scam. They steal your money and never ship your purchase. It is downright fraud by scumbags preying on Australians who love their dogs.

Date of experience: June 30, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Lynne, thank you for your review. We want to make sure your concern has been addressed. You can contact us via email at [email protected].

Australia
1 review
18 helpful votes
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SCAM~ BED
June 30, 2022

I should have found sitejabber before i ordered this on 25 May 2022.
Arrived from China on 29 June and immediately i recognized trouble.
I was buying it for my 30kg Staffy ~ Bella. Look at the picture it's not big enough to put anything other than a kitten in it. What's worse they are still sending me free gift offers which are not actually free.

Date of experience: June 29, 2022
MrFluffyFriend T. MrFluffyFriend Rep
over a year old

Hello Ross, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check on your order. You can contact us via email at [email protected].

From the business

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


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