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MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 611th among Pets sites.
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Very nice bed my cat is still in the process of acceptance...
Hello Haris, we appreciate you taking the time to write us a review. Give it some time. Some of them may need some time to accept the bedding as part of the home. Thank you very much!
Guys, this is a complete delight! Thank you very much to the seller. The bed is very cool. The dog lay down and no longer gets up, very good quality goods for such money. No smell. 10 stars would fit!
Hello Lorey N, We are delighted to know as well that you and your dog love the bed. This review made our day! Thank you very much.
Complies with the description. I took a size 60cm for my Shih tzu and perfect. I recommend this seller.
Hello Diane, thank you so much for your wonderful review and recommendation. This means to us a lot here at MrFluffyFriend!
Everything is fine the Cats and the dog like it...
Hello Mary M., we are glad to know your cats and dog like the bed. This review made our day. Thank you very much!
This bed is so fluffy, my dog is in love with it! I would definitely recommend this webshop to everyone!
Hello Simiones, that's amazing! We are glad to know your dog loves the bed. Thank you very much for your review and recommendation. This means a lot to us here at MrFluffyFriend.
I ordered an extra large bed in mint green
For teddy
The size of the bed was cut really small and definitely not like the picture or size I ordered
The colour was completely different and not even mint green it was turquoise
I paid £64.00 and the quality is like a £10.00 dog bed
I feel like I have been scammed
I have sent an email and no one replied.
Hello Tracey, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
It's nothing like the advertisement. Very little padding in center of bed as well as sides and my 100 lb GSD will not fit on it despite the website naming this breed specifically for the xxl size!
What a scam! Everything I read said it could be returned to nearest warehouse and you had a warehouse in the USA! You lied and are giving false advertising to those who believe your bull! Believe me I will speak the word to prevent others from falling victim to your lies. Figure's you're in CHINA where lies are SOP!
Hello Lee S., We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Please do not buy anything from this company! The beds are totally inferior, not fit for purpose and a complete waste of money. Returns have to be sent at your cost to China with no guarantee of a refund. They charge three times the price for the same beds available at other retailers. Please do not buy from this company!
Hello Angela, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution together. We are sorry to know you are not satisfied with our product. You can contact us via email at [email protected].
Like many others, I also paid for a dog cushion bed but never received the product. The company refused to be of assistance, insisting it had been dispatched from China and beyond that was my responsibility.
Hello W M., We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I bought this for my Presa/boxer cross thinking that she could use a squishy comfy bed. Boy was I disappointed. First it took 3 weeks to arrive and although the material of the bed is soft, that is the only thing that is. Ther is not nearly as much filling as in the pictures. I'm glad that I got this on sale for 100 bucks and not 160, but this bed is worth about 10 bucks. Save your money and the disappointment
Hello Lindsay, We are sorry to know you are not satisfied with our product. We want to make sure your concern is addressed. You can contact us via email at [email protected]. Thank you very much!
I bought 2 x beds which were the wrong size. I emailed to let them know I wanted to swap them and they said do not pick up the last bed from the post office and it will be returned and I will get refund so I can purchase the new one - only we had 2 beds which came seprately so I collected the bed from Aus Post and then put both of them into a large envelope and returned to the "return address". Inside package both beds were still in original wrapping. No nothing for months. Followed up only to find out that the return address in NSW has apparently discarded the beds as they were meant to be returned to CHINA by me in a different way that was not told to me when I requested the return. Now they want me to go to NSW (From VIC) knock on the PO Box and get my "discarded" beds back from there and repost to CHINA. LOL. Wasted $169.10 DO NOT BUY FROM HERE.
Hello Kari, It's hard to hear that you had a negative experience. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Talk about rip off, fluffy friends they are not... they are robbing arsholes no customer care, items purchased that arrived dysfunctional paddling pool,( no value) bed was ordered@ XXL what arrived medium.
Do not buy from these $#*!bags...
Hello Andrew, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
I wanted to return the bed and was given a return address in China! And I have to pay for postage. Their 30 day satisfaction guarantee is a joke. Now I'm stuck with a 50.00 dog toy.
Hello Maria, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
After waiting for 2 months I received this product damaged to which they replied that their product was inspected before it left their business so it must have happened on route. The bed was stuffed into a plastic bag and taped with packing tape. They were willing to send a replacement but another 2 month wait on a product that was
Promised in 7-13 days was unacceptable, they did give me a 30% refund but DO NOT ORDER FROM THESE PEOPLE, the product is thin and does not look anything like the picture and just to let you know this bed comes from China so returns are next to impossible and expensive
Hello Lena, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.
It is hard to describe how bad this product is... it took weeks to arrive, was way smaller than advertised and smelled terrible. When we tried to return it they wanted us to pay to ship it to China. Stay away from this product!
Hello Lee, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Since writing the review below, I have received the product I ordered. It's not worth the £52 I paid for it, but it's decent enough quality. I'm just pleased I received it after waiting so long. Customer services eventually emailed me back and a few weeks later I received my order.
I wish I'd looked for reviews before I ordered, but I stupidly trusted the company. I now know I've been scammed and they have £60 of my money. Product never received. No response to queries. STAY AWAY from them.
Hello Tracey, We remain committed to our customers and your satisfaction. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Never written a review in my life but this product was such a ripoff that I had to post this, basically this dogbed is nothing more than a piece of scrap carpet, really angry at my self for falling for this scam
Hello Wendell, We are terribly sorry to know you are unsatisfied with our product. We want to make sure your concern is addressed. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
MrFluffyFriend is a scam. They steal your money and never ship your purchase. It is downright fraud by scumbags preying on Australians who love their dogs.
Hello Lynne, thank you for your review. We want to make sure your concern has been addressed. You can contact us via email at [email protected].
I should have found sitejabber before i ordered this on 25 May 2022.
Arrived from China on 29 June and immediately i recognized trouble.
I was buying it for my 30kg Staffy ~ Bella. Look at the picture it's not big enough to put anything other than a kitten in it. What's worse they are still sending me free gift offers which are not actually free.
Hello Ross, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check on your order. You can contact us via email at [email protected].
Answer: Hello Jennifer, thank you so much for sending in your question. I understand that you would like to get in touch with our customer service team. Unfortunately, I cannot see your order number from here so I can't check anything for you, however, please don't hesitate to write to us via email at [email protected] so we can assist you further.
Answer: Dear Judy, we appreciate your patience and apologize for any inconvenience. To assist you promptly, please email us at [email protected] with your order details. Our team is ready to investigate and resolve this matter for you. Sarah Team MrFluffyFriend
Answer: Hi Tracy, thank you for sharing your thoughts. I am sorry that you had a negative experience with MrFluffyFriend. We strive to provide the best products and customer service, however, we apologize for falling short of your expectations. I wanted to check your order but I can't do so since you didn't provide your order number. If you need further assistance, please send us an email at [email protected].
Answer: Hello Sandra, thank you for sending your question. We ship primarily from fulfillment centers in the United States, East Asia, and Western Europe. If there is anything else you need, please let us know or send us an email at [email protected]. Have a nice day!
Answer: Hello and good day, Betty! Thank you for posting your question. I understand that you are looking for other companies selling the same items as what we have. MrFluffyFriend offers high-quality products and excellent customer service at competitive prices. While we cannot speak for other companies, we are confident in the value and quality of our products. We encourage you to try our products and see for yourself why our customers continue to choose MrFluffyFriend. Thank you for considering us as your pet care provider. If you need further assistance, please send us an email at [email protected].
Answer: Hi Marianne, We understand your frustration and apologize for any inconvenience caused. Please rest assured that our team is committed to assisting you promptly. One of our representatives has been diligently addressing your concerns. If you can't find an email from us in your inbox, we recommend checking your spam and junk folders as occasionally our emails may be redirected there. We strive to provide a seamless experience and hope to resolve this matter to your satisfaction soon. Warm regards, Sarah Team MrFluffyFriend
Answer: Dear Marianne Coros, We understand that you would like to return your car seat travel box. Rest assured, we'll promptly address this matter and reach out to you via email shortly to assist with the return process. Sincerely, Sarah Team MrFluffyFriend
Answer: Dear Lesley, Thank you for reaching out with your inquiry. We understand the importance of easy maintenance for your pet's comfort. While our pet bed doesn't feature a zipper, rest assured it's completely machine-washable for your convenience. Additionally, it can also be hand-washed with ease. We appreciate your feedback as it helps us improve our products to better serve you and your furry friend. Best regards, Sarah Team MrFluffyFriend
Answer: Hi Lesley! Thanks for your interest in our pet bed. Our pet beds don't have removable covers but washing them is super easy. You can either toss the whole bed into your washing machine for a quick and convenient clean or if you prefer, you can gently hand wash it in a bathtub or large basin with some mild detergent. Just be sure to let it air dry thoroughly afterward, and your furry friend will have a comfy and clean bed to enjoy! If you have any more questions, feel free to ask! Sarah Team MrFluffyFriend
Answer: Hi Randy, Thank you for sending your question here. Unfortunately, you didn't provide your order number for us to check anything. Kindly send us an email at [email protected] so we can provide you with an update about your package. Thank you for your understanding and patience. Sarah Team MrFluffyFriend
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


Hello Alipa M., Your positive review just made our day! Thank you so much!