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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,476 reviews

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New York
1 review
0 helpful votes
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Amazing
March 18, 2023

I never thought I would find a pair of frames that fit me but with Lensabl I was able to make a pair of shades into reading glasses and I am in love. Actually putting my prescription to use now because the frames compliment my face so well.

Date of experience: March 18, 2023
South Carolina
2 reviews
0 helpful votes
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Great job
March 18, 2023

Easy and excellent product-with good communications along the way

Date of experience: March 18, 2023
Georgia
1 review
0 helpful votes
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Lifelong Customer
March 16, 2023

For the past two years I've been using lensabl to update my prescription. I send in my absolute favorite pair of glasses and sunglasses that I wear every day. I can customize the tint for my sunglasses and the company always takes great care of my frames. I am a lifelong customer.

Date of experience: March 16, 2023
New York
1 review
0 helpful votes
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It takes a while
April 15, 2023

I am very happy with the quality of the lenses and they fit great into my existing sunglasses. Only downside is it took over a month to do it.

Date of experience: March 16, 2023
Connecticut
1 review
0 helpful votes
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Good product, poor service
April 15, 2023

Overall, the website is very functional and offers good options. It was easy to upload the information needed to fill the prescription. Unfortunately, the website for my order was never updated and I had to keep calling to get the status. The lab initially miss placed my frames. Once they were found, it still took a few weeks to get the order and I had to keep calling in. I would've liked more urgency due to the initial delay and frequent updates on the website.

Date of experience: March 16, 2023
Missouri
1 review
0 helpful votes
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Great job!
March 16, 2023

My frames and lenses are absolutely perfect! It is a joy to be able to finally see!

Date of experience: March 16, 2023
Florida
1 review
0 helpful votes
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I had a great experience, and you can't beat the price.

Date of experience: March 15, 2023
Illinois
1 review
0 helpful votes
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It took almost a month to get my frame back with new lens Lot more time than advertised. Poor communication to inform about delays and shipping.

Date of experience: March 15, 2023
Megan H. Lensabl Rep
over a year old

Thank you for bringing this to our attention. We're sorry to hear that your order took longer than expected to arrive. We're continuously working to improve our delivery times, and we appreciate your feedback. Our team is currently investigating what went wrong with your order, so we can prevent similar issues from happening in the future. We hope you'll consider giving us another chance in the future.

Illinois
1 review
0 helpful votes
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Easy and convenient
March 15, 2023

Was able to have lenses replaced in favorite glasses. Received them in a timely fashion and was easy payment and drop off at local postal carrier.

Date of experience: March 15, 2023
Iowa
1 review
0 helpful votes
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Got to keep my old frames
March 15, 2023

I've had my old frames for about 5 years and have fallen absolutely in love with them. I was so excited to find Lensabl to replace my old lenses with new ones. Everything was step-by-step and easy to follow.

Date of experience: March 14, 2023
Texas
1 review
0 helpful votes
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My optometrist broke my Silhouette frames - I finally found new ones, without lenses, and was able to get them turned into glasses by using the Lensabl service. It was not very fast - 2-3 weeks - but it was effortless, and their progressive lenses seem as good as the competition, such as Zenni. I will come back for more as my prescriptions change, but frames can stay the same.

Date of experience: March 14, 2023
New York
1 review
0 helpful votes
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Three glasses were NOT returned. Has been over two months. Paid to have lenses replaced not returned. No work was done. Unable to get any support on this.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
California
1 review
0 helpful votes
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Terrible
April 12, 2023

Frame was broken, mis ordered, lenses made incorrectly, shipment was lost. Process then repeated … when glasses finally arrived the lens focus area for near view are unusable. I'm exasperated.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
Michigan
1 review
0 helpful votes
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Worst service and Company
April 11, 2023

This was one of the worst online retailers to deal with I ordered my glasses at the end of last year December 28th and after they were finally collected from me 3 weeks later they took another month to get done then came back wrong and then took another month to get redone after being told they were going to be expedited which apparently was a month long.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2023
Maryland
1 review
0 helpful votes
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Lenses are off
March 12, 2023

I don't know what it is but my lenses are so bad I can't wear the glasses. Feels almost as if the prescription is too low on the lense because it gets better if I hold up the glasses. Unwearable at the moment.

Date of experience: March 12, 2023
California
1 review
0 helpful votes
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I would give it an A
March 10, 2023

I didn't give Lensabl much of a challenge because I sent in a brand new, easy-to-open sunglass frame. However, they did a good job and I'm happy with the lenses. I got a brown gradient level 1, and it's very light so you can wear them day or night time no problem. They did have a problem with my lenses and they had to go back through production, but even with that I thought the turn around time was good. It's a little faster than my optometrist, but is also more expensive. I think the benefit to that is if Lensabl breaks your frame, they will replace it so that is worth consideration. Everything came back in a great Lensabl brand package and they did send back the original lenses!

Date of experience: March 9, 2023
Minnesota
2 reviews
0 helpful votes
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First time using Lensabl
March 9, 2023

Everything about experience as advertised. I needed a re-do of my glasses but received swift help in resolving issue. Awaiting the updated glasses.

Date of experience: March 9, 2023
Virginia
1 review
0 helpful votes
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Took way too long
April 8, 2023

Ordered in November, arrived in March. Lensabl had many excuses about the delay, none of which were plausible. Do better.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2023
California
1 review
0 helpful votes
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Always great quality and service
April 8, 2023

Changed my sunglasses to prescription sunglasses. I have used Lensables several times in the past and always I am happy with the product.

Date of experience: March 9, 2023
Georgia
1 review
0 helpful votes
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Good glasses
March 9, 2023

So far, the glasses fit me and I have no problem seeing with the glasses.

Date of experience: March 9, 2023