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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,468 reviews

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Indiana
1 review
0 helpful votes
Follow Nadisha F.
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Good Work, slow process
April 27, 2023

I placed my order and it took two months to receive my prescription glasses back. After a month of them having my glasses and me reaching out for a status update, I was told additional information was needed. After I sent what was missing it took an additional three weeks to get my glasses back. The prescription was done correctly, but the length of time was ridiculous and as a result I will not recommend them and will not utilize their service again. I was short of filing a claim with PayPal, but they showed up the same day.

Date of experience: March 28, 2023
California
1 review
0 helpful votes
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Worth every penny
March 28, 2023

Great, my next pair of glasses/ sunglasses will definitely be through Lensabl.

Date of experience: March 28, 2023
Pennsylvania
1 review
0 helpful votes
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Frames and lenses
March 26, 2023

Always a great experience. Wonderful frames and lenses. Will keep coming back!

Date of experience: March 26, 2023
California
1 review
0 helpful votes
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Correct and fast
March 26, 2023

Everything was done promptly and the end result is what I expected. Thank you!

Date of experience: March 26, 2023
Florida
1 review
0 helpful votes
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Affordable Lenses
March 25, 2023

Lensabl has a very thorough process for handling your lenses and existing frames. They provide updates at every step.

Date of experience: March 25, 2023
New York
1 review
0 helpful votes
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Huh?
April 24, 2023

Experience was experienced and was well experienced

Date of experience: March 25, 2023
Texas
1 review
0 helpful votes
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Way Too Much Time
March 24, 2023

It took almost 4 weeks from when they received my frames and the order until I received my glasses. WAY too much time.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2023
Washington
1 review
0 helpful votes
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Great option!
March 24, 2023

I bought the cutest frames (just for the frames) not expensive at all and Lensabl was able to put my prescription lenses in them no problem, when everyone else said it was not possible! Love them!

Date of experience: March 24, 2023
Washington
1 review
0 helpful votes
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Excellent lenses and frames
March 24, 2023

Easy to order, could have used a better model of myself virtually wearing the frames. I saw on other sights I could move my head around wearing the frames and that really drove my frames decision.

Date of experience: March 24, 2023
New York
1 review
0 helpful votes
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On my vision in terms of the progressives and where the line is between the readers and the far sightedness

Date of experience: March 23, 2023
Pennsylvania
1 review
1 helpful vote
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Whole process was very transparent on what stage it was it. Super easy to get lenses fixed and the product was top notch.

Date of experience: March 23, 2023
New York
1 review
0 helpful votes
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Incorrect order
April 20, 2023

Through all my communications I explained it was JUST the right eye. I'm not sure if I paid for both lenses but I received a Right and a Left lens.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Overall great
March 20, 2023

Everything went well and it was great! There were no mishandling and I loved it

Date of experience: March 20, 2023
Arizona
1 review
0 helpful votes
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Good but slow
March 20, 2023

Finally got my glasses back and I'm very pleased with the prescription and quality of the lenses. My only complaint is it took almost 4 weeks to get my glasses, which is a long time to only be using contacts or an old glasses prescription.

Date of experience: March 20, 2023
Connecticut
1 review
0 helpful votes
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Missing charge cord.
April 18, 2023

Folks - overall my experience was solid. My feedback is that I packed my glasses in the original package from Bose. Which, included the charging cord and warranty. I had to incur an additional cost to replace the charger and my fingers are crossed I don't need proof of purchase if they break. Something to share with your fulfillment manager. Great job everywhere else. I would return as a customer.

Date of experience: March 19, 2023
New Jersey
1 review
0 helpful votes
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Better than retail shops
March 19, 2023

Took me less than 15 mins to put my order in and glasses arrived within less than 7 business days.

Date of experience: March 19, 2023
Maryland
1 review
0 helpful votes
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Need to send back for better fit
Hoping they will fix them

Date of experience: March 19, 2023
Oregon
2 reviews
2 helpful votes
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Wrong Prescription
April 17, 2023

Am still in the process of dealing with Lensabl with regards to a wrong prescription which was completed. Sent an email reply a few days ago and still have not received a response.

Date of experience: March 18, 2023
New York
1 review
0 helpful votes
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Awesome job!
March 18, 2023

Though my frames were not in the best condition, they are my favorite, and Lansabl did a great job in replacing the lenses!

Date of experience: March 18, 2023
New York
1 review
0 helpful votes
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Amazing
March 18, 2023

I never thought I would find a pair of frames that fit me but with Lensabl I was able to make a pair of shades into reading glasses and I am in love. Actually putting my prescription to use now because the frames compliment my face so well.

Date of experience: March 18, 2023