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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,464 reviews

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Colorado
1 review
0 helpful votes
Follow Ariel R.
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Very pleased with the craftsmanship and quality of Lensabl's lenses. Will use Lensabl for all of our families eye glass needs.

Date of experience: April 9, 2023
Japan
1 review
0 helpful votes
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Easy and fast order experience
April 9, 2023

Very easy to choose frames, lenses, and options. Fast efficient checkout and shipping.

Date of experience: April 8, 2023
California
1 review
0 helpful votes
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I've ordered Rx lenses twice and instead being a simple transaction where u pay, get service done and go home w your product- that has not been my experience. For eyeglasses with lensabl. Both times my lenses were made, didn't pass inspection and had to be remade causing delays with delivery.

Date of experience: April 7, 2023
California
1 review
0 helpful votes
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Not a good experience
May 7, 2023

The process was very snow. It took more that 2 month to complete my order.

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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Took longer than advertised, but very pleased I was able to use older frames. I use Costco for glasses but they don't allow outside frames.

Date of experience: April 6, 2023
Oklahoma
1 review
0 helpful votes
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Don't buy here!
May 5, 2023

It took over 30 days for my order. They kept saying it shipped. Iit had not. Finally came...lenses are full of rainbows, super thick, when I paid over $100.00 extra for premium lenses. They are progressive, but they are all in incorrect spot on eye. They will refund if I pay $125.00 restocking fee plus postage. This was my second try. First time they broke my frames. This also took 30 days. I had tried again because the first pair were thin and agreeable. I thought bad service and broken frames may be a one time occurance. Don't do what I did. Customer service will not help!

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Date of experience: April 5, 2023
New York
1 review
0 helpful votes
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Fashion & function!
April 4, 2023
Updated review

I'm not a frame addict, but I like what I like and have a hard time letting go. That's the biggest reason I love Lensabl. I can keep the frames I love in rotation without sacrificing the actually-most-important ability to see clearly! It's win win win.

Date of experience: April 4, 2023

Seems easy enough!
January 2, 2022
Previous review

Seems easy enough!

Date of experience: January 2, 2022
Virginia
1 review
0 helpful votes
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Time
April 4, 2023

Took too long to receive eyeglasses back. There was a problem during production.

Date of experience: April 4, 2023
Illinois
1 review
0 helpful votes
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Awesomeness!
April 3, 2023

They did my bose lenses. Prescription was perfect. Turn around time was about ten business days. Thanks

Date of experience: April 3, 2023
Colorado
1 review
0 helpful votes
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Great service!
April 3, 2023

I received great service from getting answers to all the questions I had prior to ordering my lenses to finally receiving the final product. I will share my positive experience with all those who I come in contact with who might be interested in this type of service.

Date of experience: April 2, 2023
Maryland
1 review
0 helpful votes
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Lensable for hard to fit frames
April 2, 2023

Bought some very nice and stylish Porsche Design frames on E-bay. None of the local shops would touch them. Lensable is the only place I have found for hard to fit frames.

Date of experience: April 2, 2023
Pennsylvania
1 review
0 helpful votes
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New Glasses
April 2, 2023

I sent your company my glasses and they came back to me brand new.

Date of experience: April 2, 2023
Pennsylvania
1 review
0 helpful votes
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Easy-Peasy
April 1, 2023

Lensabl made this entire process simple, efficient, and affordable.

Tired of going to other mall-based national eyeglass stores telling me they "can't use my old frames" (which were in perfect shape) for my new prescription for no reason other than they want me to spend more money buying new frames from them.

Those days are over.

Thank you Lensabl!

Dr. Y

Date of experience: April 1, 2023
New York
1 review
0 helpful votes
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Professional,
April 1, 2023

Nice having business with them.reliable,professional,on time I will definitely recommend to my clients.

Date of experience: April 1, 2023
Georgia
1 review
0 helpful votes
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Painless experience
April 1, 2023

I delayed and was very lazy in my ordering process. Lensabl was very kind if requesting the information they needed and communicating well during the whole process. Their tools are underrated

Date of experience: March 31, 2023
South Carolina
1 review
0 helpful votes
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Great experience
March 30, 2023

Easy to order & delivered fairy quickly. Good quality.

Date of experience: March 30, 2023
California
2 reviews
1 helpful vote
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Are they new at this? I am
April 28, 2023

First time ordering lenses on line.
Customer service answers my question with my drill mount frames.
I proceed. I not only fill the online prescription.
I sent in a copy of the prescription with the old lenses still in frame for proper measurements.
I had not been given a return notification.
Sat a pob for several days due to lack of notification.
The prescription was correct
However,the bifocals took up 75% of the lens.
They had not filled the Laden from the lenses sent
Nor did they send my old lenses back which customer service seems to think they do.
After the go round.
The blue light blocker was so bad that when my glasses are on I front of camera or computer all you notice is two blue blades staring back at you.
Sent glasses back for correction
To bring bifocals to correct size glasses were marked.
And to remove the blue blocking glare.
Same thing.
Glasses sent back for correction
They kindly let me know that there would be no charge for the return and the removal of the blue light glare and that they would just do the AR
How kind...
Once again no notice of return. Though now I am waiting for them so.
Bifocals still not correct and now they aree not at a proper distance.
Anti glare... I can see my self from the inside of the glasses vey well.
All and all it took almost 2 months. And they are not what I would get at the optometrist office.
I know since that were I got my second pair done with now problems.
I

Date of experience: March 29, 2023
California
1 review
0 helpful votes
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N/a
March 29, 2023

It was nice experience to start my order but the only downside was the time but other than that, I am happy with my sunglasses! Thank you!

Date of experience: March 29, 2023
California
1 review
0 helpful votes
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Slow shipping and no shipping info
April 27, 2023

The shipping of the initial box for me to ship my frames in was extremely slow even though I paid for priority shipping. I had to follow up a few times to get that initial box shipped to me. After the frames were sent in, there was no follow up email when the glasses were ready and did not provide any shipping info. The package just showed up on my doorstep one day.

Date of experience: March 28, 2023
Indiana
1 review
0 helpful votes
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Good Work, slow process
April 27, 2023

I placed my order and it took two months to receive my prescription glasses back. After a month of them having my glasses and me reaching out for a status update, I was told additional information was needed. After I sent what was missing it took an additional three weeks to get my glasses back. The prescription was done correctly, but the length of time was ridiculous and as a result I will not recommend them and will not utilize their service again. I was short of filing a claim with PayPal, but they showed up the same day.

Date of experience: March 28, 2023