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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Problems with double orders, lost frames, timely shipment.
I had two rimless frames and two thin-metal frames with lenses that needed to be replaced. I went to a local optician an he said that a 1.70 index lens would cost $450 per frame and a 1.67 lens would cost $350. I went to another optician and she said new 1.67 glasses would cost $492 and new 1.74 glasses would cost $573. I had all four of my glasses replaced with Trivex lenses, which has superior optics, at Lensabl for a grand total of $455. I highly recommend the services of Lensabl.
Received my glasses however prescription does not feel the same as my current ones
I purchased replacement lenses. The whole process took only two weeks and I'm super happy with my new glasses. The CS team was available for any questions and help me every step of the way. 5 starts!
I wish I had done my homework before ordering prescription lenses with Lensabl. The name of the business is a telling. I placed the order, paid upfront, mailed my own frames. Multiple mistakes including shipping to wrong address, incorrect prescription on lenses, losing the frames to sending out canned responses and admitting to it... 6 months in and still no refund nor damages on the lost frames.
Wasn't sure about using a site like this to send in old frames but it was seamless! Easy to order, quick and fantastic results. Will certainly use again!
You even did glasses that I fully expected you to bounce back, and they were perfect! Thanks!
They were able to quickly put my perscription on some frames I found some where else thank you!
The whole experience was way too effortless, I'm almost annoyed, however I'm not. I'm so incredibly happy with the process and the results are fantastic, if there is anything out there like this, I don't care, I'm choosing Lensabl everytime.
Ordered the glasses one week ago today (that's when they first received them) and am still waiting for an email saying they're ready for shipping. How long does it take? I can get new lenses at a store in two days. These guys take 2-3 WEEKS!
I've had expensive frames with prescription lenses for a few years now that became useless after Lasik surgery. I came across the Lensabl website and it was so easy to order replacement lenses. All I did was complete what type of lenses I wanted, print the label and send off the glasses. I was able to track the progress through the website and when they were returned, they were cleaned and tightened with beautiful new lenses. I highly recommend
I now get to wear my beautiful lenes
Lensabl was great to deal with and the quality of my replacement lenses are also great. This is my second set of replacement lenses from Lensabl.
After a few returns due to a little miss communication. Lensabl got my prescription right. Will definitely do business again. Thanks you.
This company claims they can put prescription sun tinted lenses into your existing frames. They can not. I've been dealing with them for 4 months and they are a train wreck.The process they use to take the existing lenses out and put in the new ones ruins the frames by bending them in a way that causes the lenses to function incorrectly. I sent them back in and just as I suspected they broke my original frames that belonged to me. They refuse to refund your money and instead ask to replace the broken frames. 4 months later I get the replacement frames and they have untinted lenses in them and the prescription is wrong and they're bent again. This company shouldn't be allowed to continue to operate. They are the epitome of bait and switch. Do not give them your money or your frames.
Love my lenses. I can SEE again! And I get to keep the frames that I like.
The ordering process online is phenomenal and easy The price is great as well however the measurements required to make sure the lenses are cut properly for your eyes May need some improvement. The lenses I received in the frames I provided have something wrong with them that causes a lot of stress and pain in my eyes when I put them on. Either the focal point is too high or too low or too far to the left or right. I recommend getting your pupil distance above the bottom of the frame and from the left to right distance from your optometrist not using the online process
Was not easy to find the status of my order. I went online, ready to enter my order number, but could not find a way to determine my order status.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to share your experience, and we deeply regret that it hasn't been a positive one. We are genuinely sorry to hear about the challenges you've encountered with your order, including the shipping issue, incorrect prescription, and loss of frames.
At Lensabl, we strive for transparency, precision, and excellent customer service, and it's clear that we've missed the mark in this instance. Our team is committed to learning from this experience and taking immediate action to correct the issues that have occurred.
With regards to your mention of our BBB rating, we'd like to clarify that as of our last update, we do not hold an 'F' rating with the Better Business Bureau. We take these ratings very seriously and work diligently to maintain a high standard of service that is reflective of a superior rating.
We understand that the primary issue at hand is the handling of your order and the subsequent refund process. We assure you that we will expedite the refund process for your order. If you've not received your refund yet, please get in touch with us directly at [email protected] so we can resolve this issue as quickly as possible.
We apologize for the inconvenience caused and thank you for your patience. We hope to have the opportunity to restore your confidence in our service in the future.