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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,462 reviews

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New York
1 review
0 helpful votes
Follow Michele H.
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This is a wonderful way to get your eye prescription renewed when you know that your eye sight has not deteriorated.

Date of experience: September 7, 2024
New York
1 review
0 helpful votes
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I have no issues with the lenses provided, but the technician who installed my lenses scratched my designer frames in several places, all visible while I am wearing them. My frames are metal and have a screw to loosen and tighten the sockets, but it looks like the technician tried to wedge the lenses in as thought they were plastic. This visibly damaged the finish exposes the silver metal on my green and black finish 😢

I am still in the process of seeing what Lensabl can do for me, they have offered to replace my frames. I am hopeful all will work out.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2024
Texas
1 review
0 helpful votes
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Pleasantly Surprised
September 14, 2024

I was skeptical of this service at first, but after receiving my new lenses, I am so grateful for such an efficient and affordable option. I will continue to do business with Lensabl in the future.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Smooth and Easy
September 13, 2024

Found the experience to be very easy. Would certainly use Lensable to replace lenses again.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Ray Ban Sunglasses
September 12, 2024

Awesome job! The glasses and lenses are amazing and the look is perfect.

Date of experience: September 1, 2024
Pennsylvania
1 review
0 helpful votes
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N'A
September 11, 2024

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Date of experience: September 1, 2024
Virginia
1 review
0 helpful votes
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Efficient speedy service
September 11, 2024

This is my third set of lenses only from Lensabl and I will be a regular customer

Date of experience: September 1, 2024
New York
1 review
0 helpful votes
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Great service
September 10, 2024

Product was received just as I expected it to be. Fast service.

Date of experience: August 31, 2024
New York
1 review
0 helpful votes
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Very good customer contact, able to see where your glasses are in production

Date of experience: August 30, 2024
Arizona
1 review
0 helpful votes
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Arrived with nicks after 5 weeks
September 8, 2024

Took 5 weeks and glasses were delivered with two very small nicks or divots in the lenses.

Date of experience: August 29, 2024
Virginia
1 review
0 helpful votes
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Quick and Complete
September 8, 2024

Easy to order what I needed and my frames were returned to me in better than submitted condition. Very grateful.

Date of experience: August 29, 2024
Washington
1 review
0 helpful votes
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Outstanding service!
September 8, 2024

Lensabl's did a great job in fulfilling my order in record time. Not only that they provided a shipping label to print which made it easy to for me to send my frames in. Will do future orders with them.

Date of experience: August 29, 2024
Minnesota
3 reviews
0 helpful votes
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Replacement lenses.
September 8, 2024
Updated review

Fast turn around and good quality. Good communication also.

Date of experience: August 29, 2024

Great
March 9, 2022
Previous review

Great. Easy Shopping.

Date of experience: March 9, 2022
Japan
1 review
0 helpful votes
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The sunglass lens makes me dizzy. I coudn't read the close. Character cleary as seeing objects obviously. I cannot use this sunglass at all as making headache.

Date of experience: August 28, 2024
Connecticut
1 review
0 helpful votes
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Outstanding
September 7, 2024

I am amazed at the quality of my rather complex glasses for nearsightedness. Lensabl saved me 2/3 of what I usually spend for new glasses!

Date of experience: August 28, 2024
New York
1 review
0 helpful votes
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Good but can allways get better.
September 7, 2024

Wish the website showed actual photos of the different lens colors and shades. I made a guess and not sure I like the results.

Date of experience: August 28, 2024
California
1 review
0 helpful votes
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I was pleased,
September 7, 2024

I was very pleased when I found I out I could get new lens put in my favorite frames,, I immediately started the process and got my eyeglasses back in a relatively short time the lens were much better than those from the provider who did the eye exam I will use Lensabl the next tine I need new lenses. The price was also quite a bit lower/

Date of experience: August 28, 2024
Florida
1 review
0 helpful votes
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I was worried about getting lenses that weren't measured to my face but your ordering process made it easy and they came back perfect.

Date of experience: August 28, 2024
North Carolina
1 review
0 helpful votes
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Great
September 7, 2024

Ill be buying my next lenses here again! Thank you for your help!

Date of experience: August 28, 2024
Wisconsin
1 review
0 helpful votes
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The sunglasses are so great and are so wonderful for my running. I am thankful that Lensadbl offers Goodr and they did a great job. They arrived perfectly and good time.

Date of experience: August 28, 2024