LensablReviews 6,496

Honestly, it's been over two months and I still have yet to receive my order. I ordered almost two months before a trip I needed them for and they failed to even communicate that there were any sort of delays. I've gotten faster service from smaller companies. As of writing this I'm still waiting for my order and have no idea when it may even be completed if at all.

Detour has a very clear policy that returns are accepted. It isn't clear when you redirect to Lensabl, that there are no returns. Incredibly scummy, and there's many people in my situation.

I ordered prescription sunglasses and got regular glasses. Then I was told I couldn't get my money back for the lenses. You screwed up the order and I paid for it. I will spend the rest of my existence making sure no one I every met buys from you

Can't wait to send more pairs. I was reluctant but although delayed, a job well done.

I sent a favorite pair of glasses for lens replacement and had to contact Lensabl for confirmation of their arrival, they never responded to the specific inquiry. The shipping/tracking # indicated it was in Denver a week prior with no movement. Finally received an email that the order was processing 2 weeks after I sent in my frames. 10 days later I received the glasses and they were fine. Communication was lousy.

I should have let Lensabl create my new glasses sooner. This was such an easy process! I am usually quite a skeptic but I was so pleased with the quality of the product/service and the great ease of taking care of my glasses without need of the eye doctor!

This would have been a 5 but I received it with a screw missing so the left temple was not attached to the frame. This resulted in having to return everything to be repaired. All in all there was a significant delay. Once I finally got them, perfect.

Customer service was great! The lenses are beautiful in my frames. Thanks for making the process easy!

My vintage rayban frames where fitted with a new prescription sunglasses lens which fit the frames perfectly. It's great that i can keep my vintage frames.

I have used Lensable on 3 occasions having new lenses put in existing frames. All 3 have are progressive lens prescriptions. The results have been perfect! Highly recommended. Quick service and less expensive than other sources.

Process was fast and efficient and the quality of the lenses are fantastic. My only frustration was the difficulty of actually trying to get someone on the phone just to double check the measurements and lens prescription and the logistics of it all. That being said, I will definitely be using Lensabi again. Thank you

You lost my irreplaceable Warby Parker frames. They do not make them anymore, so I am out of luck. This is literally the business you are in—replacing lenses. How do you lose a frame?

I sent my $200 frames in and got them back so stretched out they fall off my face. They offered me $14 to get them adjusted, but nobody has been able to bend them back. The lenses don't seem to fit right. So, I have $50 sunglasses that are useless. Awful!

I sent my glasses in 2 weeks ago and still have no update on my glasses coming back. The tracking number with my order is invalid. I tried to contact customer service with zero success. Convinced that i will never receive my glasses.

I ordered all three and each one meets all my expectations and exceeds.

First-time buyer: The coating began deteriorating almost immediately. I initially assumed it might be a temporary layer, but after 36 years of wearing glasses, I've never experienced anything like this.

I ordered lenses for a Viture VR glasses insert in January, and am still waiting in April! Lensable keeps telling me that the frame isn't available right now, the frame is $13 next day delivery on Amazon, total BS.