Kiss&Fly

Bought a super cheap ticket to Greece a couple of weeks before, then realized how horrible the reviews were so i was getting worried. Started to notice that people only came on to complain that they could not get a refund, but then again did not buy the ridiculously expensive insurance that you can purchase. After boarding on the plane and realizing the ticket was not a scam I made sure to promise myself that i would write a review on them since they already have such a bad reputation. The tickets on this website are suuuper cheap for a reason, if you are not 100% sure you will be able to go, dont risk buying from here, but otherwise, very cheap and reliable.

I had a great experience buying tickets to Jamaica recently. I was very afraid to be honest based on the reviews I read, but I took the chance because it seemed like it was mostly over seas and with cancellations. Bought the tickets, flew with United, both flights were non-stop which saved me maybe $200 from the other websites. It was great. I wanted to come back and leave a good review, just to let people know that it is possible to get great tickets through Kiss&Fly.

As many other people have said, you buy a ticket, but they ask for more money. Booking number: 9MXG7HSD

I am worried I won't get a refund now and will have to contact my bank. I wish I knew they were scammers before :((

I bought ticket online from kiss and fly from July 23 rd 2023 for Madrid from london. When I tried checking in online I could not get match of my confirmation number. When I called Iberia airlines they said my booking was not there. Kiss and fly.com is a fraud site beware. I had to buy my ticket again directly from the airlines

Bs customer service and reinforcement charge without explanation.Never ever wants to chose again after disputed still rebill what a heck!

Do not purchase from this website I haven't even traveled yet. I requested a refund 6 times on different occasions and each time I called representative said it was not in the system! I have screen shots of my requests!I called them to speak to a manager and you have to request through email which will probably never get answered. I am currently on hold waiting to speak to someone to see if they received my email! I wish I would have looked up these reviews before I would have never booked with them!

I believed the rep saying how they care about customer experience, and I did not have to change my flight, but they simply just did not give me my ticket, would not respond to any of my messages with any sort of real information. A

Usually I am not like to write any review even it's not good. But this Kissandfly is the worst ever!
Before booking the ticket is not showing NCNR, even booked still not showing any fare info. But requested to cancel and they said it's NCNR. It's terrible experience ever. I am so regret to book the ticket from them.
Also got notice that there is NO checked in baggage for international fly until they sent me the ticket confirmation. And checked with them for the information and they don't reply as well (On the phone, they said will reply within 2 hours but never come back to me)
Never seeing any travel agents like this unprofessional. Can't believe they tricked how many people.

I just bought some tickets trough skyscanner with kissandfly since was the cheaper option, even when they changed the price after the first try of payment ( they do this to take more money from you) they charged the amount in dollars for a highest rate than euros, being usual to charge 3.63 to 3.70AED, they charged me a rate of 4.16 when euro is currently at 3.90 AED. So, go with your usual agency even if it looks that you are going to save 50 -100$ because they will totally scam your pockets.

Do not use Kiss and Fly at all costs. I don't usually leave online reviews, but my experience with Kiss and Fly was so horrible that I feel I have no other choice. I purchased a fare via their site that was listed as "Economy," but when I was issued the ticket, it was a Basic Economy "saver" fare. As soon as I saw the discrepancy, I called right away (immediately after purchase) and Kissandfly refused to do anything to rectify situation. When I called the airline, they said they would extend 24-hour grace to provide a refund, allowing Kissandfly extended time to make this right, and yet still Kissandfly refused to take action, telling me they needed more time to process my refund request before finally telling me that they would not issue any sort of refund. I was a victim of false advertising and treated rudely by their customer service staff on top of that. I will be pursuing all means to fight this scam -- filing a credit card fraud claim, registering a complaint with the U.S. DOT and BBB, and looking into other legal options. Does anyone have any other recommendations for how to recoup this loss?

Charged my credit card but never issued tickets. I lost my money and had to cancel my credit card to avoid future fraudulent charges. Believe the reviews. They are scammers. Stay away please.

Kiss and Fly is a scam site. I find it bizarre that sky scanner would be affiliated with this site.
They processed my booking then requested additional funds based on a "surcharge" of $730
This is clearly stealing and a scam and they have been reported

I cancelled my tickets an hour after booking... They refused to pay my money back even after the airline paid them back. They said they will keep the money and teh agency fees.
The customer agent started yelling at me and said i can do whatever i will not get my money back.
Never have I ever been treated this poorly. Absolutely rubbish.

I bought a ticket in January. There was a bad weather at the day flight, it was snowing and the flight was cancelled. I could't have my money back after months. I tried a lot of times complain at the website and never got any answer, they just say to wait for the order to be processed and the operator to respond to the email specified in the Buyer details.

I had booked a flight having reference nO. DP7TPKDG ON 16May 2023, 12:29 and till now I haven't received ay confirmation. Status is showing "Pending Issuance". I need to travel on May 23,2023. As the pending issuance means within 3hrs of booking I should get confirmation but its been more than 12 hours. Customer care numbers are not working, neither getting response by email. Please help me in getting my confirmed ticket. If not do let me know.
Once my issue resolved and get a ticket; I'll definitely write a good review.

They are not returning my money and blaming copa airlines. They didn't give me my tickets. Copa airlines told us that's not their responsibility as it's not them who took it out. And now kiss and fly won't return our money

IF I CAN GIVE 0 STAR I WOULD. They charge 700 hundred dollars just to change the order of my name. Called them so many times and they were no help. Whenever I needed change/ refund I have to submit request via an account and wait for 2 weeks. On top of that, they emailed and asked for my money at 1am then canceled my request at 5am same day. How do they expect me to pay within 4 hours notice, while I was sleeping? Total scam!

Super Bad! After I paid for the increase the ticket price got canceled. And after I called and asked, they hung up on me.

Everyone have to be careful when you buy your flight ticket with kissandfly.com in this company,cos they have scam travel agents in this app. I try to booking my flight ticket with this app and the agent try to contact me to do the payment, the agent ask me to pay half first until the ticket been issued then paid another half. I wait until the next day the ticket still not been issued so I try to contact them to cancel my booking, the agent said will refund my money back until today it still no refund my money and try to contact this agent also can't been contact. What a shame with this Skyscanner have a scam travel agent in this day.Please Please Everyone have to be careful in this kidssandfly.com

They changed my flight time the day before flight when I had purchased tickets 3 months prior. Tried to get me to pay to change my flight back to time it was supposed to be. Denied a refund because my return trip ticket time didn't change. What good is the return trip ticket if I can't go now because they changed my flight 18 hrs before I leave? Avoid at all cost. Just look around the internet. It is littered with the same negative complaints from thousands of people. Don't believe the reply messages they send to these reviews either because they are a lie and it is completely obvious. They are located in Austria & you won't be able to communicate with anyone via any means you try. They just steal your money & then hide like the cowards they are. How they are still in business I don't know but someone needs to shut them down immediately. I will celebrate on the day every year for the rest of my life when these scumbags are put behind bars, where they belong.