The worst ticket purchase experience that I have ever had. Don't use this website even if they are handing out free tickets.
After more than 48 hours since I purchased my ticket and one day before my flight, they replied and canceled my purchase because no seat were available. Now there are no other flights to my destination on my intended date or even the day after that. Completely ruined my plans.
Their customer service replies with nonsense general responses that in no way is helpful.
If you care about your money, time and mental health, go and use another website. A bit cheaper prices does not worth this experience.
Hands down the worst purchase experience for anything I have ever bought.
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you.
If I could give 0 or negative stars for Kiss and Fly, I would. I cannot believe this company has any positive reviews, and I would venture to say a lot of them are probably fake.
I bought a flight through Kiss and Fly A YEAR AGO that they cancelled (without informing me--I found out when I got to the airport) and they have NOT refunded a dime. I had to repurchase my flight when I arrived at the airport in order to get on my flight.
They finally agreed to refund me, but are refusing to refund via my original payment method, by check, or another secure method. They are instead demanding that I provide my bank account number OVER EMAIL in order to "wire" the funds to me. My card number was already stolen on their website (I found erroneous charges immediately after buying from Kiss and Fly), and this seems like another convenient way for them to easily steal money from you. Stay away from these folks!
Received tickets but couldn't check in. Airline cancelled my flight because "it was bought with someone else's points" — they refused to put me on the flight and took away my TSA precheck
Horrible painful experience. I booked a flight for 27.May from Nizza to London 7.20 for 343 eur with British Airways and I can't explain how, but I had a mixup with the surname. I realized the mistake of the wrong surname immediately and called the company and asked for changing the name. They declined. They asked me to cancel the booking and book again. I booked the exact same flight 27. May Nizza to London 7.20 for 320 eur this time. I asked kindly for having some mercy (which usually is possible with any airline) but what we got was the answer that the flight can not be canceled because of British Airways. "Gemäß den Bestimmungen der Fluggesellschaft sind Ihre Tickets nicht erstattungsfähig."
I called British Airways and they told me, within 24 hours after booking this should not make any problems especially as I reported it immediately and it is only because of a wrong name and we booked the exact same flight again! It has to do with the agencies rules - in that case Kiss and Fly.
So either they straight forward lied to me and cashed my money or simply did not do their job to report the mistake immediately like I did. Unfortunately, British Airways wanted to help, but I was not permitted to intervene for this ticketbooking even if it was my flights.
Not I lose almost 700 eur for nothing. We need to change the date of the second booking and we might have the same problem. One way to make money. Better way to make money is simply doing a good service and people come back. I paid now those flights out of my pocket for my boss otherwise I risk my position. I just wanted to book a good flight for him. Honestly, I live almost one month with that money. Shame on you.
Now they are saying no flights and didn't charge me but money is gone. Work in with my bank now. But did anyone get refund from them.do not use it.
Date of experience: September 7, 2017
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Hello, dear sandra b. We kindly ask you to specify the number of your order in the private messages, so that we could check the information due to your issue. We will be pleased to help you to resolve the situation regarding the refund of your tickets.
Firstly, they've sent me an email asking for a photo of my credit card for authorisation in order to process my ticket. I've declined that and switched to buy from another company only come back to find out they have taken my money. Emailed them back asking how could they take my money from me before I authorise the payment and they said the ticket has been issued and the authorisation is only needed for security purposes?! (Why the hell do they want a photo of my credit card at the first place if they've issued the ticket and processed the payment?) So now I've ended up with 2 exact same tickets and they are refusing to refund my money! Total scammer. Please avoid by all means!
Date of experience: September 3, 2017
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Evan s., Thank you for the feedback. We are sorry that you have formed such a negative opinion about our agency’s work, nevertheless, it should be clarified that we are online-agency and the payment security is very important to us. In this regard we take all the measures to protect our customers from the potential threats. If the payment security system generates a request for confirmation of the legitimacy of credit card usage, we are obliged to make the appropriate verification and make sure that the purchase of services had been authorized by the cardholder. The detailed information about the standards of payment security and anti-fraud payment verification, which are used by our resource, you are able to review at our website in the section "Legal Information". To do this you may use the following link: https://avia.kissandfly.com/content/safety_payments.html In case if the problem is actual at the time we kindly ask you to specify the number of your order. We will make the detailed analysis and verify all the information in order to help you to resolve the situation.
They charged my credit card and 5 mins later cancelled my booking because "they could not confirm the flights" fair enough. However they are still holding my money. It's been 4 days now and all they say is that is my banks fault! They are of lies and when calling the customer service they are full of excuses. On top of that they don't speak proper English so it's almost impossible to get good answers from them! Horrible experience
Date of experience: September 2, 2017
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Hello, dear Mr. Rueda. According to the actual data we are glad to clarify that the situation was successfully resolved and you got your funds back. We did our best to help you and hope that you feel better about the inconvenience.
Kiss & Fly booked me a ticket with British Airways (my preferred airline) only to find out it was run through American Airlines. This would all be okay, but I paid extra for British Airways because I had quite a bit of luggage I needed to bring to my family and BA has the best "extra baggage" fees. I tried to call Kiss&Fly to sort the issue out or figure out an alternative, but NO ONE EVER ANSWERED their customer service line! I tried probably 20 different times at all hours and waited for a total of 45 min each time, only to be DISCONNECTED in the end! It's almost as if no one works at this company! So then I tried to email their "customer support", which took them days to reply to. They answered no questions and said they'd "get back to me". THREE WEEKS went by, and only RIGHT before my flight that I paid thousands for, did they respond to say "sorry this is in our terms & conditions" and basically offered no help or guidance, just a big "screw you for not reading our thousand page service agreement". All in all - this was my fault for not expecting an entire airline change, but the lack of help, support, and empathy I received from Kiss & Fly forced me to NEVER use them ever again and warn EVERYONE I can what an awful company they are! DO NOT EVER USE!
My bank approved the ticket, while these people telling me they flagged the transaction as suspicious and want copies of my passport and credit card number. Ridiculous! Working with my bank to get a refund! DO NOT USE EVER!
These people made several mistakes on my tickets. I had a suspicion that they were not professional so I called the airline to double check my booking. Do not use.
This whole site is an Eastern European Scam. Large scale. They first promise you cheap flights. Than Cancels it saying your card is suspected. Bla. Bla. Ask your cards details. Than charge a small fee of 5 euro for every transection. Just think if they play 100K people / Month. How much they get. Half a Million. After that they might sell your info to hackers. Stay away from them people..
They cancelled my wife's return flight after taking full payment. No way to speak to anyone except customer service rep, and they have no idea if or when I would receive any refund. Scam website, DO NOT USE!
I have never even used this website, but some how there was a charge on my credit card from them. I still don't know how they got my credit card number. Now i can not have my money back even flight ticket which i had not booked
I have never even used this website, but some how there was a charge on my credit card from them. Had to cancel my card and get a new one issued. I still don't know how they got my credit card number.
This was the worst ever experience. I wrote several E-Mail back and forth with the customer service and they just never answered my question. They wanted to charge me 50 EUR for a change of a letter in my name of my ticket, but did get my written request wrong. I requested a change of my first name not my last name. After I draw their attention in THEIR mistake, they charged me 89 Euro extra. Worst experience ever. I fly often and never had such bad service.
I am an American working in Iraq and I used this site to book vacation travel to meet up with my husband and spend some time in South America. The site seemed to be well put together, I had to answer an anti-fraud verification question, everything went smoothly, and I got my booking receipt with e-ticket number. Fast forward 14 1/2 hours and I got an e-mail from them saying that my booking had been cancelled "at your request" when I had made no such request.
I called their customer service and was told that I had been sent an e-mail an hour after the booking that the transaction was "high risk" according to the "payment system", but I had received no such e-mail, either in my inbox or spam folder. I had contacted the credit card issuer the day prior to inform them that I would be making travel purchases and given them an anticipated cost for the ticket, so I pressed the CSR about what exactly the "payment system" was. He finally told me that it was their bank that had raised the alert, even though my credit card issuer clearly had no problem with the transaction. And so because of this, the booking was unilaterally cancelled.
I did receive a phone call from someone at the company a few hours after the purchase, and it's possible that she may have been trying to reference the e-mail I didn't receive, but her English was so abysmally poor and the connection so garbled that she was nearly unintelligible, so all I could gather was that I would receive an e-mail, which I assumed was the e-mail I had already received confirming the booking. I'm guessing at this point that she was telling me that the booking had been cancelled, but what could I have done since I had never received the alleged e-mail indicating that there was a problem?
The worst part of this is that they are now holding onto those funds, saying that it will take one to two weeks to refund the transaction. Because this is a fairly low balance card, this effectively renders it useless when I now need to rebook the flight. There is no good reason for the refund to take so long. Credit card charges are reversed all the time at point of purchase without delays, so why should it take this company up to 2 weeks to rectify a situation that's their doing?
I have traveled internationally fairly extensively, particularly in the past two years because of my work situation, and I have never encountered such a profoundly messed up situation as this one. I am livid at how poorly this was handled, particularly when I took every step I could to avoid issues with my travel bookings. I will never utilize this booking service again, and I wouldn't advise anyone else to, either.
Answer:Hello!
We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!
Hello, dear sandra b.
We kindly ask you to specify the number of your order in the private messages, so that we could check the information due to your issue. We will be pleased to help you to resolve the situation regarding the refund of your tickets.