Kiss&Fly

Yesterday we booked two tickets to Mexico@ 658 Euros each, and noticed my girlfriend's surname was wrong after receiving the confirmation.

Called the airline (iberia) who confirm changing this is not a problem, as the passport number etc remain the same (so not a transfer!), but the change has to be initiated through kissandfly by calling their international number (+34 913 894 357).

Nevertheless, Kissandfly claim a name change is not possible. I am not sure whether the agency is actually contacting the airline via phone, and it is very frustrating that this situation could so easily be fixed! I am currently very disappointed with the customer service...

Addition: upon talking to the kissandfly agent and submitting another request to phone Iberia (which the agent said they would do), I received a new standard message that my request has been sent to the airline - clearly via another standard, low-chance-of-success email, which no doubt will yield a negative response... I am beyond frustrated.

Moritz

My booking reference is K92QEH. The flight was scheduled to depart from Chisinau to Kiev, arriving to KIV 08:25 September 15th and departing from KIV to JFK at 11:35 arriving to JFK 14:20. The other flight is JFK to SDQ departing at 20:59 September the15th. And I've chosen it perfectly, now I need either to leave September the14th and spend more than 24h in NY AGAIN I have no place to stay and take care of all my expenses there with no refund or staying more than 12 h in Kiev, which implies again some expenses the company does not want to take care of and get the rescheduling of my JFK-SDQ flight on my own with no refunds. EITHER the company is forcing me to take a refund with no options of travelling as with such a short notice all the flights are booked and I will not get on time to my other flight. I have all the emails with Olha and other representatives whom are encouraging meto get in touch with the company directly (which I also did) even if I've purchased the ticket with kissandfly, not UIA and keep saying that there are no other options rather than those they are forcing me to take as "take it or leave it"

I booked a flight from LAX to ICN. A week later had to change my return flight to 9 days sooner they charged me more than 400 to do so. Then 2 weeks later they cancelled my flight and sent me an email with an alternate choice that did not work for me they then told me to contact the airline directly. I contacted the airline only to find that the original flight they sold me never even existed and that no flights leaving on the date in question to my destination with that airline. I called kissandfly.com and the guy told me that I should just cancel my flight and request a refund (while laughing under his breath) I asked him to walk me through it as the computer only offered the option of a refund of the fees paid to change the flight not the original 3k for the tickets he told me just click that it will refund the whole ticket so I did he laughed and hung up I then get an email saying they will "review my request to refund within 72 hours" then get another email denying the refund. This guys called my cell phone at least 9 times harassing me even shouting at me because I told him that selling a seat on a flight that does not exist is fraud. I contacted visa with all of the information including the emails where they said my flight was cancelled they filed a rebuttal stating that I was lying showing the receipt for the ticket and stating I was just a no show... after contacting visa and proving that they had emailed to cancel my flight and proof of my request for a cancellation and refund plus their denial of said refund a full 3 weeks prior to the flight visa reopened the case. Beware this company is a FRAUD AND KNOWS HOW TO WORK THE SYSTEM HOPING THAT THEIR VICTIMS WILL NOT FIGHT FOR THEIR RIGHTS. Another thing is 2 days before the flight they cancelled they called my cell phone and left 2 messages in a very hushed tone. Also left me a voicemail stating if I did not call them back they would file charges against me... BUYER BEWARE!

I booked a flight through kissandfly. After a while the company did an involuntary change request to my flight claiming the reason for this was the cancellation of my previously booked flight. After checking online and finding out the flight was not canceled and weeks of calling them back and forth to help me get booked again to that flight they still didn't help me. On top of that my husband is flying on that flight, too. They kept referring me to call both of the airline companies involved in the booking and the airline companies told me to call kissandfly.
I also tried changing my return flight date and they kept declining my request every time for a different reason although I am willing to pay the flight change fee.
The customer service representatives say something else every time. It's very confusing, frustrating and not helpful at all.

Like many have mentioned, bait and switch and you see the discounted price all the way through your booking until you hit confirm payment. Tried calling 10 times 5 minutes after booking and no one answered even thought they claim to be available 24/7. Only after a ticket was issued did someone contact me. Then I tried to get a refund, the the company has a scammy practice of not only taking over $100 off the original amount, but you have to make a new payment of $30 before they would give you your money back. Talked to various customer service reps because of the issue, and every time someone said they would email me or call me back, they never did. Ive booked with many third-party agencies and never experienced this. Complete scam, please avoid at all cost.

Like other reviewers, I purchased my tickets with kissandfly.com because they have the best advertised price - for my case, a $300+ discount. But when I was trying to purchase the tickets, even the flight selection came thru without problems, when it comes time to put in payment info, it will all of a sudden say - flight full, please make another selection. I did that 3 times, and on the 4th time, I was so happy that it went thru and didn't look closely on what I was paying. I ended up paying $300+ more than the advertised price. When I try to call their number, I can't get thru (probably a fake number since the agency is located in Austria but the phone number is a NY 202 area code number). I emailed them inquiring why the price I charged was different, and they mentioned that only Mastercard payment will get that discount. If that is the case, it wasn't advertise clearly on their website, and whatever "clue" they give you to get that discount is not clear at all. Buyers beware! But they do respond to emails timely to your questions.

I am concerned because the quoted price advertised for a flight changed after I submitted my payment. The price was $824, and it displayed $823.61. After I input payment information, and submitted payment, the price changed to $897.74. This concerns me because it feels like a bait & change, and reeks of dishonesty. On 4/26, I spoke to Lisa, Employee ID # 3160, to get a breakdown of the price because I have no way to see the receipt, and was told the price may not be the same because I went through a search engine, and I can cancel the flight, if I don't agree with the price. I asked repeatedly to speak to a supervisor, and was denied, with her stating a supervisor was not available to speak to customers. Lisa told me to send an email, which I did with no response that same day. The next day, 4/27, I spoke to Navar, Employee ID# 3165, who also refused to allow me to speak to supervisor, gave me an attitude, called me a liar when I said new price was not displayed, and stated that he would tell technical support to contact me to show me I'm a liar, and it was on payment page. Navar also stated that my price changed because of my method of payment, which makes no sense at all. Today, 5/1, I decided to do an online chat to get a resolution to my issue because a supervisor still has not responded to my email sent on 4/26. The employee I am chatting with is Mary, Employee ID# 3159. Mary has just stated the price indeed has been changed due to the fact that I chose the type of a card that does not offer a discount. She said they have discounts on Mastercard Credit cards and I have paid by another type of card. I did not see anything stating that fact. The only thing that was there were the boxes to input payment info, and the submit button. She stated the information was displayed on webpage after I submitted card info, but I read thoroughly, and saw nothing.
I just went through process to book a ticket again, and the only charge I can see is paying with a Mastercard Credit card for -75.86, and all other charges are 0. I don't understand how the price changed if there was no charge shown (no discount given as representative stated) for using a Visa Debit Card.

Booked with them and after 10 min I received an email that they had to cancel the booking due to incorrect pricing. I then emailed them asking if for sure no money will be deducted which they assured. A week later I see that the amount was still deducted and after several hours emailing and on the phone, they still said they couldn't help me any further and I will have to settle it with the airline. They gave me the wrong phone number (for the wrong airline) so I looked it up myself. The airline was way more helpful than Kiss and Fly. DO NOT BOOK WITH Kiss and Fly

To whom it may concern:

Re: QKNFHA

First let me start of by saying how highly disappointing it is to have to write a letter such as this to a company as large as yours because everyone refuses to help me.

On July 29,2017 I enlisted the help of my daughter to book my flight for my husband and I to Cancun, Mexico due to some health issues I was unable to do this on our own. Our trip to Cancun, Mexico is for medical care for our recent health issues. My husband and I are scheduled to have surgery on October 16,2017 and planned on booking the trip to arrive one day early. Due to our last visit to Cancun, Mexico in May was also booked through your company we thought it was something we could trust. We are finding out now that its very different.

Again, on July 29,2017 our daughter booked what she thought was for travel on October 15,2017 only to find out after I was able to review the itinerary on 8/3/2017 that I noticed because the dates were not written in a way that in the USA we are used to reading it stated 15/9/2017. Which was exactly a month incorrect from the dates that we actually needed for our surgery. My daughter has tried changing the dates several times as well as calling and sending emails to no avail so I felt there was only one thing left to do. Request a cancellation from my credit card/bank company.

After the bank had weeks of back and forth with your company they found even though it was incorrect and I showed them our new updated itinerary they stated the company should be willing to give you the money back but it cannot be processed on their end. At this point I do not want to post this on social media, but I feel like Im coming to my the end with being able to handle this and the stress of surgery in just a few days.

I am requesting a full refund for the amount of $762.00 if the ticket that I paid. As you see the ticket was not used because that wasnt the date for our surgeries and I wasnt well enough to even travel at that time if we could. This has been going on for months now and I would like your company to do the right thing and give us back our hard earned funds so that we can take care of our medical expenses as needed.

Sincerely,

Lorraine Thomas