Kiss&Fly

I found this site through Skyscanner (an app I've used in the past). I ended up booking three separate reservations that all got cancelled due to their anti-fraud system flagging my card as "high risk". I made a handful of calls both to my bank and to the Kiss&Fly customer service line. When I spoke with my bank, they told me my card was free of fraud holds and ready to use. When I spoke with the customer service line for Kiss&Fly, I was connected both times to people with noticeable European accents who gave me quite the run-around. I was told information that I already knew, told to follow steps I had already followed, and when I asked why my payment was not getting accepted ultimately I was told to "just create a new booking". When I asked how to ensure that this new booking would not have the same issues, I was told to contact customer service if it does. Redundant and of no service to any customer. Please, save yourself the hassle and do what I did promptly after: use Expedia.

I recently purchased a ticket and straight after realized I had made a mistake in booking. I called to cancel the flight within 15 minutes of the purchase and was told they would reach out to the airline to cancel but if a certain amount of time had passed and the airline had already registered the flight then I may have to pay a charge. It made no sense as I hadn't received the boarding pass or anything at this stage, either way, I was told that they had messaged the airline and that they would call me despite my insistence that I had just paid and don't understand why it couldn't just be cancelled. Received an email 1 hour and 20 minutes later and was told that unfortunately, the transaction had already gone through. It obviously hadn't when I called straight after the purchase, they just didn't inform the airline that I'd called and asked for a cancellation. I continued in my quest to be refunded and was told they would see what they could do. I received a call (which is apparently recorded) later to say that I would be refunded part and potentially, all of my money and should wait for an email. They then sent me an email to say they cannot refund me anything due to the rate of the current fair which was $628. Just the worst experience ever that has cost a lot of money. They did everything they could to ensure I did not get my money back which it seems they do with everyone. I will never use this shady company again and would ask that you please don't either.

This was a horrible experience, I found kissandfly through Skyscanner, and booked flights over Christmas. I booked my husbands flight separately because he is very ill. They confirmed the flight, then my husbands. My husbands was ticketed and 2 days later they said it would be an extra $75 surcharge (by phone) I said I would only pay online, then I had to do the full charge (it did not get processed the first time) my tickets were issued I had another "foreign transaction fee on my credit card) and just received another $125 surcharge. They have a US based number but are based out of Eastern Europe. I do not recommend booking through them, if the look like the prices are lower, it is just they will charge more later.

Worst, Worst, Worst.

Fraud! Scam! NoExistance! No Help! MoneyLooters! ScumbagCustomerCare! NoProfessionalism!

I have booked a ticket, called customer service to cancel it after 26 hours of booking time. Explained the legit reason to cancel the flight, nobody helped. An executive named with LANA tried to argue and also shouting over the phone. Literally SHOUTING! I asked to talk to the manager, She said I am the only one whom you can talk to. No one can help you except me.( I am not lying)

Again called to change of dates. They actually help nothing over the phone. Every time you have to go online and request for the fortune.
Flights were available on the Airline's website but rejected by Kissandfly, said it has to be available on their site. Also informed that they will charge me $300 for penalty and $39 service fees.

When after 4th request to the date change, they asked me to pay another $1100 USD.

There is nobody who can actually help. Customer Care is the worst. I have completely lost money. Shame on you kissandfly. You guys just reached to the limit of being boghus.

Due to the death of a family member I had to change my return flight. In the end, I paid for 2 tickets de facto.

According to the mail instruction of Kiss&Fly, all changes should be made online in My Account, and the changes surcharge would be calculated:
"As soon as you receive the changes surcharge calculation to your email and personal account, you may either confirm that sum or decline it. The ticket will be changed only after your confirmation and payment."
However, I never received any calculation for me to confirm or decline. Besides, I couldn't send any request online without proceeding to the confirmation of payment, but just had to do it. It's a mistake. I know now.

I e-mailed Kiss&Fly again for the details of the payment and got the exact sum of a round trip ticket, although the date of the outbound flight has been expired.

We booked a return flight to San Francisco and had to fly back on the 14th for business reasons. Went through the whole booking process, always with the 14th as date for the return flight, and suddenly got the confirmation mail saying that the return flight was the 12th! That is simply impossible behaviour, but even after contacting nothing happened, no apology, only the option of paying 200 more for changing the flight even though it was their fault!

Simply put. The worst. The airline I booked was almost going bankrupt, so negotiated cancellation with the airline and submitted by involuntary cancellation to "Kiss and Fly" on April 12 2019 and have been regularly following up both "Kiss and Fly" and airline. I was told by airline that they have updated the "Virtual Coupon record" as RFND and asked me to follow up with "Kiss and Fly". Through multiple mails "Kiss and Fly" kept insisting that airline is not approving and they are trying every way possible to get in touch with them and asked me to wait. I oblige. Out of the blue on May 16 2019 I receive an email from "Kiss and Fly" that my tickets being cancelled and request has been submitted to airline for refund. That is, they submit the request almost a month later while lying between the teeth that they have been trying to get in touch with airline all along, robbing me anychance of recovering my refund amount. Haven't seen an unprofessional agency like them yet.

Have to blame me for not checking the reviews before booking through them. 2.8/10 is not for nothing I should say

Booked a return trip from Gold Coast - Sydney, Sydney to Dallas, Dallas to Nicaragua, Mexico - Dallas, Dallas - Sydney, Sydney to Gold Coast. One flight was cancelled Dallas to Nicaragua by the Airliner. Kissandfly.de are unhelpful. They are telling me the only option to get some money back is to cancel the whole trip! This is unacceptable I should be getting a new flight from Dallas to Nicaragua or at least the option to pay the difference from a new flight!

I had to cancel a flight just 10min after my booking. I called the customer service, which walked me through the cancellation process. After going through a thoughtful identification process I thought that my cancellation was made. The customer service didn't mention that I had to confirm any Email. To my surprise, two weeks later I received a reminder about the check-in of the flight I though was canceled. I lost 750$.

Won't book here ever again. Try other sites like travelgenio, opodo or kayak. They offer much better services than this.

Please don´t book with Kiss and Fly! I was never treated in a more disrespectful manner. They want you to give up by resending the same email over and over again, By promising answers and in the end they will never give you an answer, by promising to call you back but guess what never do. I got 20+ mails from kiss and fly and not one of the answered any of my questions. They also charge a highly doubtful service fee for cancellations. They are not cooperative and infringe with my customer protection laws. They refused to give me a statement of costs which is illegal! I had to go through this but I don´t want anybody else to go through it. I handed all information over to a national customer protection agency and hope that kiss and fly will be held accountable for their wrong doings.