Kiss&Fly

I booked a round trip ticket on Delta through KissandFly.com. We used the first part of the flight and then Delta canceled the return flight and told us we had to go through our travel agent kissandfly.com for a refund of the return leg.

Kissandfly sent the following response and is unwilling to offer even a portion of the ticket price. We were forced to buy new tickets at our expense:

"Your ticket has been used for this flight. Therefore, a refund is not possible".

Also, they are based in Austria so you cannot talk with an agent directly. They say they will call you back in one hour and never do. All correspondence had to happen via email which does not help when you are stranded and trying to get home!

Terrible, worst customer experience of my life. Buy direct from the airlines!

I do not recommend anyone buys tickets through kissandfly. I have never experienced worse customer service in my life. I am furious at this company for the lack of customer service. I bought tickets on Feb 12,2020, to fly home from the US to South Africa in April 2020. In March 2020, upon hearing about the Covid19 epidemic, we contacted the airline to try and get an earlier ticket back home. They told us that there is no reflection of payment on their system and that they are unable to do anything for me and that I should contact Kissandfly. After many phone calls went unanswered, and many emails without any response, I finally made it through to a consultant who then also refused to change the ticket and referred me back to the airline to change my ticket. At this point, confused and frustrated that no one is able to help me, my fiance phoned the airline company on March 22nd from South Africa and managed to change the ticket to April 6th. Unfortunately, due to Covid19, the country announced on March 23,2020, that they will proceed to go into lockdown for 21 days starting March 26. Because of the country closing it's borders, I found out that the airline had canceled flights to SA. Once again, we phoned the airline to ask them to change our flight ticket, however, this time they refused completely and said that Kissandfly will have to change it. As of Monday, March 30, I have not yet been able to speak to a consultant at Kissandfly. I have written many emails, made numerous phone calls and requested a flight change online, all without any response from the company. It is four days until my expected flight and I have yet to change the tickets scared of the chance that we will lose our money and a chance to go home. I am feeling hopeless and frustrated as I do not know what else to do to get service from this company. Hopefully, they will reach out before the four days are over...

This company will hear from my lawyer. We have been trying to change my flight for over 2 weeks! No response from kiss and fly or the online change request. They do not respond to calls or emails. I demand my money back immediately! This email was sent on the 23rd of March and the flight is weeks away. This serves as a warning to kiss and fly, i will make it my mission to see you get taken to book for this. I am reporting you to the authorities. Judging by the reviews im sure i will find enough people to assist. You better contact me asap. Booking is #E1S7ZR. You have 24 hours.

I was trying to fly back to Brisbane from Cancun a month the COVID-19 outbreak. I had found a flight and tried to pay for it however the status kept coming back as seats are fully booked or card not accepted. The company charged me $1400 anyway. I try email them on *******@kissandfly.com but email is invalid. I try call them and no answer. Now my bank and I are disputing to get a full refund. Do not use this company, stay well clear

Quite possibly one of the worst experiences I have had with a company.
I booked a flight from the USA to IRL and the entire process took approximately 3.5 hours, first email says that my credit card is going through steps for possible fraud risk, to which they needed a photo of my credit card. I did not send one and then I get an email to say that it was successful and the payment went through. Their customer service line is a complete joke, there is nowhere to talk to anyone and their line' is basically a guy reading off their FAQs from the website. I then found myself in a situation where due to the coronavirus the government and my work issued a flight for me to be in my home country two days before my flight, I therefore asked for a refund due to the situation being out of my control, to which I received an email saying I would get £90 (out of a £400) flight back... I thought whatever, after reading the past reviews this would be what I would get, I then responded to the email when I then got a notification that the offer had expired. Absolute joke of a company, stay away, do not book flights ever from them. Also severely disappointed that skyscanner still have them as a partnering company.

This company is an absolute joke. Please never use.

I recently tried to reschedule or receive a refund for my flight to Mexico from Berlin on 21st March. I paid around 800e for this flight. I have multiple DR notes and have actually been in contact with the Corona Virus, proof of which has also been attached. I am currently in isolation in Berlin.

They want to give me 63E refund! From 800+.

Each time I try to call, they put me on hold and cut me off. STAY AWAY!

I thought that your things would be more organized, but unfortunately I find nothing but indifference
I sent them 5 emails and I haven't received a response to one of them yet
A simple question, but the answer is difficult
I will not deal with them again until my problem is resolved and my question is answered
The inquiry has been sent to *******@kissandfly.com
From email: *******@gmail.com

Stay away from this shady company. After purchasing a flight ticket through their website, I received an email that stated the following:

"We are sorry to inform you that due to certain unforeseen circumstances the issuance of your ticket is being delayed. We are trying our best to send you the itinerary receipt as soon as possible."

I didn't hear anything for 12 hours. The next day, I received an email from them stating:

"Dear Customer,
Additional payment amount for reservation #xxxxxxxxx is USD 199.28.
This bill must be paid by 2020-03-14 10:00:00..."

So basically after already paying $90.00 for my one-way ticket, they tell me I have to pay an extra $199.28 in order for my booking to go through. I checked my bank and they had already processed the order and the $90 went through. But here I am without a ticket... How is this even legal?! I tried calling the number provided and it wasn't even in service... I emailed them multiple times to get a refund (within 24 hours of booking) and still no response. Such a SCAM. Do not trust this site with your money whatsoever.

I live in NY and had booked my flight to Phoenix February 20,2020 well within the guidelines being laid out by airline companies. My flight was tonight March 14 and decided I would comply with CDC recommendations since I am a registered nurse in the healthcare field and while I doubt I am infected, I pose a huge risk coming and going back. I am severely disappointed in this company. DO NOT USE! Tried calling several times only to be told I need to request refund online and then denied with all the travel bans going on. First and last time user. I guess this company would rather risk the safety of people and rip people off rather than pull through in a time of responsibility and need of the public.

I requested a refund for my flight less than a week after I purchased my ticket, after seeing that San Fran, CA and NYC, NY, was put into a state of emergency by the governors... and I WAS DENIED A REFUND.
I did so through their website, after trying to call them numerous times and the call not going through somehow- super shady!
Anyway, our entire city is shut down- literally everyone in San Francisco is sent home to work from home, every day at every company in the city, until further notice. No gatherings are legal above 250 people. Same for New York.

I was somehow STILL denied a refund when travel is prohibited. This company is absolutely insane and I should've have trusted them to begin with.
Don't make the same mistake. I trusted them in the past with my flights and I will not be doing it again. I'll have to put a stop payment. It's a shame they'd rather screw us over than do the only right thing--especially in such an already terrible situation--like a virus that is killing people and the stock market crashing very slowly.
There is no humanity in the airline business, just a bunch of crooks, there is no end.

I have had a bad experience with this "agency". Sky scanner should be informed about this poor customer care and potentially fraudulent behaviour.

I booked a ticket through Skyscanner utilising this agency for 1071 USD. I had the amount taken from my bank account and then I received an email from "kissandfly" mentioning that my card requires verification to make sure its not a fraud.

I promptly followed the steps of blocking an amount of money off my card for verification purposes; I got no itinerary in response. The next day I checked my booking status and it was cancelled.

I called up to follow up on my booking and the rep mentioned that I failed to enter the exact amount that was blocked off my Australian bank account and that I should've called my bank to make sure the amount blocked was precisely the amount in USD at that precise moment of time. I, then asked - what's next? - the rep said that I will receive my money back.

A few days pass by and I still didn't get my money, I called up my bank who noted that if I want my money, in due course, the agency needs to fill a short easy email with details of transaction authorisation code, amount, etc. I sent the email through to "kissandfly" and got no response. A few days later I sent a follow up email and I still got no response.

So, now I have barely a few hundred dollars in my bank account and I need to make a flight booking in the next few days for an important trip next week and "kissandfly" is still holding my money from me and hasn't responded to my emails reaching out for the immediate refund.

Save yourself the headache. Do not use. I will update this review if I don't receive my money and inform the relevant government authorities, skyscanner and importantly interpol.

Please stay away from this website! I am very serious! I purchased a flight yesterday night (March 2nd 2020) for $410 ($419.10 charged) and after realizing there was a mistake in the booking I asked for a refund: they proposed me $149.44! This is absolutely incredible, for only 2 hours since the booking was done! Then they try to rush you to accept with another email, and then they never respond.
The website, also, has a lot of shady and misleading buttons, popups, and policies which makes it essentially a "fraud". Their call center is another joke: confusing, false statements, misleading just to confuse you and take away as much money as they can! Please stay away from this website, and it is a real shame that Skyscanner and similars are still considering it!

I purchased plane tickets for an international flight for 2 people. Within 24 hours, I cancelled the purchase. According to their website, a full refund is guaranteed if you cancel a purchase within 24 hours. No ifs, ands, or buts. Well, that is not entirely true. It turns out that, although I was fully refunded for the tickets purchased (after numerous phone calls with a waiting time of at least 30 minutes --whenever I was lucky to even get through an automated recording-- and after filing a lengthy refund request online, because they won't let you do this over the phone), there are a handful of "hidden" fees that this sketchy company charged me for. I said "hidden," but in reality I am yet to find out where are these charges noted and what exactly are they for. Prior to the charges being debited from my account, I received an email after I filed the online refund request. The email stated the charge amount, which included a cancellation fee of $78. Other fees were listed as $0. I thought, well, this is excessive and it should be CLEARLY stipulated, not just put in some hidden website place that I am yet to find. However, I am not disputing that cancellation fee charge, be it as it may. What motivated me to write this review (first time doing one, really) is what followed after. I looked at my credit card statement online and realized of these never-mentioned charges from this company. So, here I go again with endless phone calls and long waiting times in an attempt to dispute these charges for which I never received an invoice or itemized bill. The charges all came to just under $200 (and I thought $78 was excessive)! I requested to the phone agent a dispute on these charges, and he provided me with information on how to proceed. This information was conflicting and inaccurate at best. I proceeded EXACTLY as the agent informed me over the phone: to the email address provided, I sent an explanation letter with the amounts disputed, and a picture of my bank statement outlining the charges disputed. I was told (via phone and email) that I would get a response within 4 hours. Well, 24 hours later an email arrives asking me for detailed information about the disputed charges, bank stamps, transaction codes and times, the status of the transaction (blocked, unblocked, debited, etc.). It was a headache reading that email. I mean, if they are the ones charging me, they should have all this information with them, one might think. If these specific requirements are needed from their customers in order to process a claim/return (which I find ridiculous, but that is not my point), they should train their phone agents to convey EXACT, CLEAR and DETAILED information to their customers about such requirements/specifications in order to avoid back-and-forth emails and waste of their customers' time. This is poor customer service and policies.

My good piece of advice to you is: If you do use this company, cross your fingers so that you don't have to contact them or, even worse, ask for a refund, change or cancellation. Otherwise, I couldn't tell if it is worth the risk... and I'll never find out.

ONE STAR TOO MANY! This service automatically populated when I booked via an online site. First I received an email that there was a high chance of a fraud risk and that my payment would be booked manually. I called to ensure the payment went through, which it did, and then I received an email that there was a delay in issuing my ticket, but I would have it in 1-3 hours. 3.5 hours later I still have no ticket, I called line was busy repeatedly, then I sat on hold for 10 minutes only to be disconnected and when I finally reached someone they can't even confirm that I will have the tickets and when I will receive notification either way! As this is a one-way ticket, I have booked and paid for the other portion and now do not even know if I will be able to use it! The agent was zero help and was not able to provide any useful information whatsoever! DO NOT USE KISS AND FLY WHATEVER YOU DO!

Wow! To add insult to injury, I just received a call from Kiss and Fly telling me that not only do I not have the reservation, but the price for each ticket has increased from $225 to $475 one way! Again, do yourself a favor and NEVER book through this company!

I am sorry to write this but this KissandFly website is B. S. I entered all information for 4 passengers 5 times with all our information when I clicked to make the payment I got a note saying there are no seats available. I wonder why the system took me to payment section if there was no seats available. NOW i am worried that I entered My credit card Information with our passport detailed information.;( this is very upsetting and waist of time... was my 1st and last time using this website. NOT EVEN WORTH ONE STAR

In there website it it stated that the ticket price will be refunded in case of Visa rejection. The price I paid for the ticket was EUR 495 but they gave me refund of EUR 50. However, I declined and requested for route change (route which doesn't required visa for me) through my kiss and fly account. I have checked the price for that route before giving them the route and it was around 550. Next day there was an email stating that I had to pay EUR 2000 in case I choose that route. I didn't understand why the price was like that. So I decided to cancel my ticket partially (since there were two Airlines) which was shown possible in kiss and fly account. But the next day when I called them they told me that I have to cancel my whole booking. If so why there was options in my account for partial cancellation? And why it was not mentioned anywhere. Only when I called them they told me that. Now I have canceled my whole booking and its been 3 days there is no mention of refund.
I am very unsatisfied with kissandfly and suggest no one to use this site to book air ticket.