The worst ticket purchase experience that I have ever had. Don't use this website even if they are handing out free tickets.
After more than 48 hours since I purchased my ticket and one day before my flight, they replied and canceled my purchase because no seat were available. Now there are no other flights to my destination on my intended date or even the day after that. Completely ruined my plans.
Their customer service replies with nonsense general responses that in no way is helpful.
If you care about your money, time and mental health, go and use another website. A bit cheaper prices does not worth this experience.
Hands down the worst purchase experience for anything I have ever bought.
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you.
If I could give 0 or negative stars for Kiss and Fly, I would. I cannot believe this company has any positive reviews, and I would venture to say a lot of them are probably fake.
I bought a flight through Kiss and Fly A YEAR AGO that they cancelled (without informing me--I found out when I got to the airport) and they have NOT refunded a dime. I had to repurchase my flight when I arrived at the airport in order to get on my flight.
They finally agreed to refund me, but are refusing to refund via my original payment method, by check, or another secure method. They are instead demanding that I provide my bank account number OVER EMAIL in order to "wire" the funds to me. My card number was already stolen on their website (I found erroneous charges immediately after buying from Kiss and Fly), and this seems like another convenient way for them to easily steal money from you. Stay away from these folks!
Received tickets but couldn't check in. Airline cancelled my flight because "it was bought with someone else's points" — they refused to put me on the flight and took away my TSA precheck
Horrible painful experience. I booked a flight for 27.May from Nizza to London 7.20 for 343 eur with British Airways and I can't explain how, but I had a mixup with the surname. I realized the mistake of the wrong surname immediately and called the company and asked for changing the name. They declined. They asked me to cancel the booking and book again. I booked the exact same flight 27. May Nizza to London 7.20 for 320 eur this time. I asked kindly for having some mercy (which usually is possible with any airline) but what we got was the answer that the flight can not be canceled because of British Airways. "Gemäß den Bestimmungen der Fluggesellschaft sind Ihre Tickets nicht erstattungsfähig."
I called British Airways and they told me, within 24 hours after booking this should not make any problems especially as I reported it immediately and it is only because of a wrong name and we booked the exact same flight again! It has to do with the agencies rules - in that case Kiss and Fly.
So either they straight forward lied to me and cashed my money or simply did not do their job to report the mistake immediately like I did. Unfortunately, British Airways wanted to help, but I was not permitted to intervene for this ticketbooking even if it was my flights.
Not I lose almost 700 eur for nothing. We need to change the date of the second booking and we might have the same problem. One way to make money. Better way to make money is simply doing a good service and people come back. I paid now those flights out of my pocket for my boss otherwise I risk my position. I just wanted to book a good flight for him. Honestly, I live almost one month with that money. Shame on you.
I have been trying to return my money from the cancelled due to COVID flight and they keep sending me back and fourth to the airline (even though I paid to kissandfly) - seriously? They hope that in vicious circle I will give up on my refund? It is 3 months now that I write them every week - and NOTHING. Still NOTHING! I would like to use the money to buy my flight back as I am stuck in Mexico and I live normally in Germany!
These people take your money and then if you have an issue will not respond or answer your questions with anything but "sorry no refunds" "talk to the airline". Nobody answers the phone and you cannot get any customer service whatsoever. Stay away at all costs!
Kissandfly confirmed to me via email that, due to COVID, my flight had been canceled and that I needed to claim a refund. This was in March and this is my 4th review of Kissandfly on this website in addition to countless calls (not answered) and emails (some not answered and many not answered fully). To date, I have not received anything back from them despite multiple follow-ups. You cannot get hold of this company by phone and their email responses are templates that never address your concerns. We are now at the end of June and I have still not heard from them. The tickets that my wife and I purchased are worth nearly $1,500 USD, funds we can little afford to lose at any time, much less these weird times we are in. If Kissandfly responds to this thread, as they have done to me in the past, please note that they don't help - I'll post a note here myself with a 5-star review if I ever get a refund for the service I was never able to use through no fault of my own. Booking ref #E1RIFR (attached is the email confirmation that I received from kissandfly confirming the airline had canceled my flight, received on 2nd April - nearly 3 months on and still no refund)
More than two months after I had my flights canceled due to Covid, I have received no refund or credit back. I have received no more than two emails from their customer service and they are impossible to call. Avoid using at all costs!
Absolutely avoid this website. They except payment for your flight immediately but 2 months after a cancelled flight they have still not refunded us our money. The flight was cancelled due to COVID and out of our control. The customer service agents send out scripted replies to us without ever resolving the issue. I am reporting them to the US Department of transportation. I have over a dozen documented e mails with out any satisfaction. This website is a fraud/scam!
I have booked through kissandfly flight ticket, but doe to covid 19 all flights were canceled. So, they don't want to refund my booking for 3 mounths, and trying to fool me. Please, be careful with the agency trying to avoid them.
Save yourself the absolute misery and book elsewhere. Booked tickets for a trip to Italy, and then COVID changed everything. Requested a refund, only to be given a complete run around. Nowhere while booking disclosed that the flights being offered were non refundable tickets. Nowhere were they noted that they were not continuous flights (I. E. we would have to check our bags at each piece of the trip along multiple legs of flights). Then, after being told that the tickets could be refunded, but their "service fees" exceeded the cost of the purchase price, we disputed the charge with our credit card company. Only to be told that KissandFly provided "documentation" and the charges are valid. Except the flights booked are no longer appearing. There is no working phone number for KissandFly, the email communication has been unreliable, and they flat out lie to keep your money. If the tickets were advertised as non refundable, I would never have purchased them to begin with. False advertising and even worse customer service. DO NOT BUY FROM THEM!
They are not answering anyone even with flights being canceled. They stole from all of us! I have a very expensive flight I bought for me and my daughter from the US to Brazil, and will never see that money again. I will definitely sue them.
Booking #******* We were cruising South America when the virus hit the world. We were scheduled to dock in Lima, Peru and fly home on American Airlines. Two days out of Peru, we were told Peru closed its borders to all cruise ships and we would head south to Santiago, Chile to disembark in two days. We booked our air fare independently, so we scrambled onboard to cancel American (and they fully refunded our airfare). Then we had to find airfare for Santiago, Chile to home. Our cruise ship offered a concierge to help us get airfare home. We sat with him and booked a flight out of Santiago, chile to our home in the US. Next morning, Captain told us Chile was not allowing cruise ships to dock and we couldn't leave from Chile. I then realized the concierge on the ship booked our flight through kissandfly. I then cancelled the flight on their website (tried calling to busy, busy signals forever). Got confirmation of cancellation. Instantly started a refund process on their website. I'm talking $2,024. US for two tickets. Well, its 6 weeks later and have gotten nothing. Get runaround on email, can't get through on phone lines. Reached out to Latam airlines which is how we were supposed to fly home and they couldn't help us because we booked through this agency. If we had known the cruise ship was booking through an agency probably wouldn't have done it, great hindsight. We got home end of March and are still trying to get our money back. I call, no answer, send emails and get the robo email back. Never heard of this place and please do not use them ever. They cannot be trusted, it's all about keeping your money.
They will yell at you and tell you nothing can be done about your claim. My girlfriend was stuck in another country for three days because they refused to re issue a ticket with her proper official identification information on the ticket. I finally folded and bought another ticket from a legitimate institution Delta and she was home safe but 3 agonizing days later. All because they put her last name in the middle name place on the ticket and wouldn't reprint it. Claiming it was out of there hands I either had to wait ten days and file a grievance or lose my 338 dollars ( which i did.) and buy another ticket. Luckily Delta had a cheap flight and could properly fill out someones name and got my girlfriend home. Needless to say i will only be flying delta whether my self or my S/O. But wow just over all horrible customer service, there rep literally yelling at me over the phone that it was my fault and there is nothing they can do. Just over all a sad company. Given the looks of these other reviews lots of similar experiences so definitely avoid this hack company.
Flights have been cancelled due to COVID and every time I ask for my money back they send me in big loop which goes nowhere. All staff are hopeless so far. I am starting to believe that they are making it as difficult as possible so that I will give up and they can pocket the cash.
Good luck getting your money back if you have a problem with the flight. They charge their own fees after the fact and you have no recourse. You would be lucky to get anything back. They will make excuses as to how they cannot refund your money and blame the airlines even when the airlines are fully refunding money currently due to COVID. You cannot claim the refund via the airlines since the actual refund will then go back to the credit card used which is THEIR credit card not yours. When I tried to file an online refund via the airline's website, I also discovered that the tix were bought in Rubles. Sketchy company. Stick with reputable American companies or buy directly from the airlines.
I just booked flights from kiss&fly, and the flights have been canceled already, but they told me they cannot cancel it for me since I have submitted a refund request. And you cannot even find their service call easily from their website, I will post it here, that is *******060. And their operator is also very horrible, they cannot answer my question politely.
Booking #******* It says confirmation in 3h, Booked over 40h ago no confirmation no ticket no reply on calls was in hold over 10mins each time, from USA to Austria, I had to call around 6 times each time I'm on hold for 5 + mins later again. Now. When I contact them, they put me on hold for 2-3h each call, then I call again then again they make me wait 3+h. And nothing. So now I called to cancel it since I got no ticket for 40h. They said we will try to cancel. But maybe as we r talking u will get ticket I said I dont want nothing give me my money! They said I cant do nothing u must wait! I'll send u confirmation. Otherwise u will be charged cancelation by rules, means cutting my money! Fukin scamers. Never deal with them! I'm missing very important meeting because of this crap company of scamers! Then I did last chance call with my lawyer been on the phone with miss Yana for 20 mins, as well I recorded the call. Absolutely unprofessional seems like some neighbor girl just called and talk so much nonsense. So in the end after I called for cancelation and emailed then and called after 5 h spoke to yana I received email after another 9 h that ticket reservation has been canceled and money will be back. So now I hope money will be back! I had to call my bank during those 40 hours to cancel my card as I dont know what to expect from this highly unprofessional people. Now I got another trouble as no physical valid credit card. Better safe then sorry. I had good lesson, to dont trust everyone from skyscanner.com as I use to, when booked already over 100 flights with them and for the first and last time with kissandfly.com. Be careful guys and think twice, do research! Good luck!
My brother booked a flight from Australia back to America night before he wanted to leave. Departure was at 11am and they still hadn't sent him his plane ticket because they were waiting for confirmation from the airline. It got to 1am called them twice and they wouldn't tell me anything. Called the airline myself and they told me they had no booking under his name. Immediately called the bank and got his money back ($1,900) luckily managed to book with someone else and get him on a flight. Don't know why it was processing over 5 hours with kiss and fly because when we booked with someone else it was immediate. Very sketchy and I wouldn't risk it.
The absolute worst. A total nightmare. The bane of my existence. Booked this flight by accident and requested to cancel 20 minutes after. They got back to me 2 days later saying too much time had passed so the charges from themselves and the airline would be greater than the $640 I paid for the flights (because they purposely missed the 24 hour cancellation period). Now with the coronavirus, the flights were actually cancelled by the airlines themselves. Kissandfly never told me about this. I had actually requested another refund for these flights over 2 months ago because of the situation with the Coronavirus and I still have not gotten a response to any of my emails. The flights would have been 2 weeks ago now and still no word from Kissandfly. The airlines "refunded" the flights, but to a card that was not the card I had used to pay for the flights- so Kissandfly charged me on my card but then purchased the flights using their own payment card and now are withholding my refund, again, without getting back to me.
Oh, and their customer service phone number puts you on hold for 7 minutes and then automatically disconnects you. I've called around 5 times and this has happened to me every time. So if they are not answering any emails, refund requests, or phone calls and are withholding my refund for flights that were cancelled... how is this legal?
They are complete scam artists, due to the coronavirus all flights were canceled and yet they are fighting a refund. Disgusting company please dont use them
Same thing with us, four. 2.640 euro now in kissandfly pocket and they don`t want to give it back. Our flight was on 4th of april but was canceled. Impossible to contact kissandfly by phone. We adressed them several e-mails, reffering to the UE Regulation no. 261/11 february 2004 of the European Parliament, who has established rules regarding assistance for passengers in the event of flights cancellation, It will be ok for you also to study art 7 and 8. Finally, after a lot of stalling, they ask to pick up a date till 30 september 2020 and to reserve plane tickets. As we can be some kind of profets and know which borders will be opened and which airlines will function!
No reimbursement, even if that UE Regulation stipulates that they must pay the whole amount in 7 days! The voucher is optional and can be given only with the passenger agreement! So be attentive at their manipulation.
It appears that none of us will make them pay. SO I PROPOSE TO UNITE AND SUE THEM. Really, it is the only reasonable thing we can do against kissandfly, who has our money. SO, THINK AND CONTACT ME HERE.
I am totally disgusted with Kiss and Fly. KLM informed me about two weeks ago that my flight was canceled. I contacted Kiss and Fly straight away. They assured me to rebook on their website which I did.
I also spoke to KLM who advised that it was pretty straightforward and that I was just changing my dates not my flight. I received this email today. I rang KLM immediately and they told me that they are not charging me extra as it's a straight forward change of date. I am waiting on Kiss and Fly to explain why I am being charged 391 USD. Has any one else had the same experience.?
A very unsatisfied customer.
Kissandfly.com: Surcharge bill for order
Dear Customer,
According to your request, we have calculated the cost of changes to booking #RVZKJM.
Penalty for changes according to the rules of the current fare: 0.0 USD
Fares and airport taxes markup: 391.0 USD
Charges for provision of consulting services: 78.0 USD
Payment system commission 9.57
After payment your ticket will be amended as follows: Dear customer! Please, pay attention on the departure time/date/airport: 01.09 KL 932 Dublin (Dublin)-Amsterdam (Schiphol) 05:55-08:35 01.09 KL 597 Amsterdam (Schiphol)-Cape Town (Cape Town International) 10:05-21:25 07.10-08.10 KL 598 Cape Town (Cape Town International)-Amsterdam (Schiphol) 23:05-10:45 08.10 KL 935 Amsterdam (Schiphol)-Dublin (Dublin) 11:55-12:35
You should pay the cost of changes by 2020-04-15 06:15:00. If the payment is not made by the specified time, the request will be cancelled and you will be able to repeat it later.
The amount may be increased by the airline depending on seat availability in the booked travel class and the time when the penalty payment is done.
Read 1. Which magazine has lots of valuable information on your rights when booking through a travel agent. 2. European Commission provides rights of a passenger during the Covid-19 crises
Richard
Your rights as a passenger read this paste this into your browser I found this extremely helpful.
COVID-19: European Commission provides guidance on EU passenger rights
Yesterday I was forwarded to Kissandfly by another consolidator to close on a $268 flight booking. When I filled the payment info there was no confirmation of amount paid. Kissandfly billed my bank $776. My bank refused the charge. I learned the spurious bill when Kissandfly sent an automated email to me requesting $776 to complete the booking.
Answer:Hello!
We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!
