Kiss&Fly

Worst company I ever came across it's a shame they are taking advantage of people especially during covid. Our flight was canceled due to covid in June and the airline gave the money back to kiss and fly. In multiple attempt to get the money back from kiss and fly it has lead to nowhere and as I'm writing the review its October! Everytime I contact them they tell me you should get it soon and they straight up lie to you. Even my bank is unable to get the money back from them because they say it was rightfully charged which makes.no sense even after sending them the emails and proof. This company should be closed and banned. This is a pathetic way to make money off of people. It's just sad. So please do yourselves a favor and stay away from this company.

I attempted to purchase airline tickets from this company and they canceled my payment twice. After reading all the other negative reviews, perhaps I should consider myself lucky. They claimed it was due to a problem with verifying my credit card. I happen to know this is not true because I'm an engineer who has been working with credit card security systems for 20+ years. I have not figured out what their scam is, but if I see any unauthorized future charges on my credit card I will be asking some of my high-level friends at MasterCard, Visa and American Express (where I used to work) to take a close look at kissandfly.com. Like Garth Brooks, I've also got friends in low places (computer hackers) who might be interested in kissandfly.com

Well I learned my lesson! Please do not use this company. We purchased airline tickets - 7 of them for a family vacation, then Covid-19 hit. Flights from American Airline cancelled and American Airline sent me email saying that credit for the full price was put back on my Amex Card however I used a mastercard but Kiss & Fly used their Amex Card Account so they received the $2600 credit. It has been over 3 months and I still can't get my refund to my Credit Card company! Email weekly and get the same response saying it takes time. They have had my money for the last 3 months and I can't get it back. Do yourself a favor and spend the extra few dollars and purchase your tickets directly with the airline. I could really use that money right now!

I purchased 2700 dollars worth of tickets for a mission trip to iceland. It has been 152 days since the cancelation of my trip. I have tried to get a refund since then. I have submitted 3 forms for the request been denied everytime. They tell me to contact the airline. The airline tells me since it was booked through third party to contact them. So far I have gotten nowhere. They have taken millions of dollars from people through this virus and will do nothing to help you. Good luck If this has happened to you. And God bless.

Made an account on this website to write that Kissandfly is a scam. I have called them numerous times in an attempt to get a refund due to the fact that my flight was canceled and it has been hopeless. I even went as far as calling every airline and making sure that the money was refunded back to the card in which the flight was purchased with and they are still reluctant to give me a refund...

Filed a DOT report and filing a credit card dispute on Monday. This is beyond the worst customer service experience to date.

I applied for a refund on a flight 10 minutes after making the order when I realized I could get it for half the price almost anywhere else (literally half the price, $256 vs $137). Contrary to the policy listed on their website, they are only offering a partial refund, and here's the kicker: they are charging me $39 to get the refund to process! With the reduction and charge, the savings are erased. So I guess they've conned me into paying double for flights and all that money goes to them. Their business model must be to rob the occasional person (like me) too careless to look into the website before buying.

Just read this before you book with company.
I had a booking with virgin from NY which was cancelled. I first requested for the flight to refunded. After waiting almost 3 months with receiving the same message " awaiting authorisation from the airline to process the refund " my extended visa in the Us expired and I had to leave the country
I contacted Virgin to change the date of booking and they told me that all flight affected are changeable at the moment but kissandfly has to make the changes. They put this info in my booking as well as a note that if there is any problems they should be contacted to assist.
I have requested the change over a week ago and the message stating request accepted please wait for our email to confirm the changes.
I have spoken to them a dozen of times. They keep on repeating that it will be dealt within 72 hours and they are waiting authorisation from the airline. I have received emails saying the same.
However this is a lie as the airline confirmed that they would change this without the need to contact them. They are clearly not wanting to change it.
I will now need to buy an exorbitant fared one way flight withing 24 hours.
Avoid them if you don't want to be in such a situation.

I purchased tickets through kiss&fly to travel to WI about 1.5 weeks in advance. After I submitted all my information & payment went trough, I never received my itinerary via email. The following day, I called Frontier & gave them my information. They stated they had no record of me flying with them in the upcoming week. I tried to get a hold of kiss&fly to resolve, but the phone number on their website is bogus & there is no email contact. Because I needed to fly out so soon, I disputed the charge with my credit card company & repurchased the tickets directly through Frontier. The dispute came back in kiss&fly's favor because they wrote to my credit card company that they tried to get a hold of me via email & phone to resolve. This is untrue. I have phone records proving no phone calls from them & no voicemails ever asking for a call back. Kiss&fly is a scam.

This is by far the worst experience of my life. Bought a round trip. Cancelled my return flight almost 3 months now. Nobody's answering the phone. Nobody wants to help. They even clearly stated on the phone that is not their responsibility to get my return flight and I need to talk to the airline directly. Contacted the airline (KLM) and they said this is something you need to figure out with kissandfly.com. I've never seen something like this.
No return flight, NO REFUND, no communication.
Does anyone know how to sue this people?
It's quite a traumatic experience to buy a round trip, not get your return flight, and be stuck in another country. While Covid lockdowns are over and air traffic is open and KISSANDFLY say it's not their responsibility to find a new flight or to issue a refund. On the other hand it's nice of them to take my money.

After waiting for a year, and after multiple e-mails and excuses. Kissandfly kept my money and did not even give me a credit for a COVID-related cancelation. They are the worse company I have dealt with during all my years of Traveling and should be investigated by the Federal Authorities.
This was their final e-mail, after one year, except that I did not pay American airlines the money, and American Airlines informed me that Kissandfly was responsible for the credit and refund and not them.

Your request has been declined because of: Unfortunately, American Airlines informed us there is no monetary or credit refund possible for the ticket **************.