The worst ticket purchase experience that I have ever had. Don't use this website even if they are handing out free tickets.
After more than 48 hours since I purchased my ticket and one day before my flight, they replied and canceled my purchase because no seat were available. Now there are no other flights to my destination on my intended date or even the day after that. Completely ruined my plans.
Their customer service replies with nonsense general responses that in no way is helpful.
If you care about your money, time and mental health, go and use another website. A bit cheaper prices does not worth this experience.
Hands down the worst purchase experience for anything I have ever bought.
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you.
If I could give 0 or negative stars for Kiss and Fly, I would. I cannot believe this company has any positive reviews, and I would venture to say a lot of them are probably fake.
I bought a flight through Kiss and Fly A YEAR AGO that they cancelled (without informing me--I found out when I got to the airport) and they have NOT refunded a dime. I had to repurchase my flight when I arrived at the airport in order to get on my flight.
They finally agreed to refund me, but are refusing to refund via my original payment method, by check, or another secure method. They are instead demanding that I provide my bank account number OVER EMAIL in order to "wire" the funds to me. My card number was already stolen on their website (I found erroneous charges immediately after buying from Kiss and Fly), and this seems like another convenient way for them to easily steal money from you. Stay away from these folks!
Received tickets but couldn't check in. Airline cancelled my flight because "it was bought with someone else's points" — they refused to put me on the flight and took away my TSA precheck
Horrible painful experience. I booked a flight for 27.May from Nizza to London 7.20 for 343 eur with British Airways and I can't explain how, but I had a mixup with the surname. I realized the mistake of the wrong surname immediately and called the company and asked for changing the name. They declined. They asked me to cancel the booking and book again. I booked the exact same flight 27. May Nizza to London 7.20 for 320 eur this time. I asked kindly for having some mercy (which usually is possible with any airline) but what we got was the answer that the flight can not be canceled because of British Airways. "Gemäß den Bestimmungen der Fluggesellschaft sind Ihre Tickets nicht erstattungsfähig."
I called British Airways and they told me, within 24 hours after booking this should not make any problems especially as I reported it immediately and it is only because of a wrong name and we booked the exact same flight again! It has to do with the agencies rules - in that case Kiss and Fly.
So either they straight forward lied to me and cashed my money or simply did not do their job to report the mistake immediately like I did. Unfortunately, British Airways wanted to help, but I was not permitted to intervene for this ticketbooking even if it was my flights.
Not I lose almost 700 eur for nothing. We need to change the date of the second booking and we might have the same problem. One way to make money. Better way to make money is simply doing a good service and people come back. I paid now those flights out of my pocket for my boss otherwise I risk my position. I just wanted to book a good flight for him. Honestly, I live almost one month with that money. Shame on you.
I have booked a flight last night with this company. I even paid through their 3D merchant. Then they asked me for card and passport photo. After i sent, they asked for better quality, i took a better photo and sent, then they asked to put card on the passport and take another photo. I have done but after a couple of hours no reply no tickets. If i had such these free time I would go to an agancy directly to an agancy and book flight by myself, i am still waiting for them. I will update
Due to covid a flight was cancelled. I never received the service. Its been over a year and I have received no refund no voucher nothing. They are holding $2,000 of my money. They were going back and forth with and contacting me up to October but since then I have been unable to talk with anyone via email or by phone. It feels like an absolute scam.
I've been waiting for 16 months for a reservations refund and hasn't happen yet, and not only that by mistake I end up buying tickets again with them, and they screw up my reservation they issue my tickets with wrong dates and not only that but also at the moment of complaining they refused to change it to correct it, but they also refused to refund my money now, STAY AWAY FROM THEM! This is only a a bunch of criminals Scamming people. I already went to the police. So please be advice that this must be done all the time when buying with them.
Horrible, horrible "company" that is a total scam. Would give zero stars if I could. They stole my money and never refunded it. I hope and pray that the pandemic forced these people out of business and on the streets. Avoid at all costs.
Ho acquistato due biglietti per Washington il 17 dicembre 2019. Ci hanno, annullato i voli a causa del Covid e, alla fine, nel gennaio 2020 abbiamo deciso di chiedere il rimborso. Finora, malgrado la United Airlines li abbia rimborsati per i nostri biglietti il 21 gennaio 2021 non ci hanno mai dato i nostri soldi. Li abbiamo tempestati di e-mail e rispondono sempre he le, richieste di rimborso sono tante e che solleciteranno. Sono dei banditi, li denunceremo.
Waiting a year and nothing! $4000 AUD worth of flights not refunded due to flight cancellation and now I cannot even find the tickets! I am not even sure that the tickets I was issued are Real! I cannot log in to their website to get my ticket numbers I get stuck in a loop! Aggressive unhelpful people on the phone and now the phone rings off the hook!
Did anyone manage to get money back by lodging a dispute with credit card company?
I bought tickets on kissandfly.com from Milwaukee to Chicago back in March and canceled the trip a week later due to family stuff and they refuse to give me a refund. Now I am out almost 900 dollars. DO NOT USE THIS COMPANY. THEY WILL JUST STEAL YOUR MONEY.
That's how they work: You buy a ticket. You never get the eternity. You file a dispute, and then they claim you got a ticket, and you can only use it as a credit to buy.
On Sep 22 2020 I and my girlfriend booked the flight (Booking #*******) from Los Angeles to Antalya) via KissAndFly travel agency. On Oct 18,2020, we received the email from KissAndFly stating that our flight got canceled, therefore we requested a refund for the purchased tickets. ($833)
Since then we got no success. This company irresponsible, on all of your inquiries they will send a basic reply (seems to be autogenerated) They will tell you that they are working with the airline to coordinate your refund, but in reality, nothing is happening. I'm even questioning if those tickets that were purchased and sent by email were real and not autogenerated by the bot or something. There is no way to validate it with the airline either. Once I contacted the airline they referred me to Kiss And Fly and they said that I should coordinate everything with them. The next logical step was to submit the dispute with the bank, but I can tell now, that Kiss and Fly know about these practices and they will trick everything. So despite the solid proofs you unlikely to get your money back this way. Be aware and don't fall into this trap.
BIG NOTE According to the U. S Department of Transportation's refund policy refund timeline is established "If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check". Even with this COVID situation, nothing should change and USDOT clearly says that.
IT'S BEEN MORE 5 MONTHS. MY PATIENCE IS OVER!. Very unethical company. I can't even imagine the people who had an emergency and got into the same situation. No morals at all.
KissAndFly, this review will be posted on every board. This is my last attempt to ask you for a prompt refund. Otherwise, I'll be forced to notify higher authorities in The United States and Europe, and at that point, it will be more about principle and justice, rather than those $ that you took and refuse to give it back!
I booked a flight through kissandfly to Australia, my flight from bali to Australia was canceled. They have no phone number to call, I've sent several mails. Till this moment i have heard nothing. Just incase you read this please give me back money
Flights scheduled for March 22,2020 were cancelled due to Covid. It's now a year later, and our money has not been refunded. Kiss and fly claims that the airline denied the request. We were given directions to try again using the voluntary refund drop down box. Agents are foreign which makes the experience very frustrating!
This mother. F... rs! Didn't pay me back for the flight! Never deal with them ever! I had worst experience ever in my life, I fly all over the world and never had to deal with idiots like this company, I really like to have this company go out of the business ASAP! Away from the market and never come back
Don't book with this group! I did, flights canceled twice, difficult to rebook and in the end even when your flight is canceled again for medical reasons with sufficient evidence they won't refund or give a rain check. Stick with the airlines and don't let cheap rates fool you, you will get burned!
I booked ticket from Little Rock, Arkansas To New Delhi, India (December 9,2020), and from New Delhi to Little rock (January 15), Record locator number RKEPUM. On November 28, Etihad airways informed All the flights from Abu Dhabi to India got canceled due to COVID19. I contacted Kiss and Fly for refund. They suggested to apply refund on their website. I did the same and send multiple email but there is no response at all. I called Airlines, they said, they gave money to Kiss and Fly. But Kiss and Fly did not refund to me. Their is only way to see them in Court.
This company should not exist. They have scammed me out of $680. I booked a ticket for my mother to visit home (Europe). Sadly covid hit and border closed. Obviously no fault of hers. They wanted to refund me only 170$, I denied offer and have been trying to book a new ticket for over a year now. I follow their guidelines lines. It takes them weeks to reply just so they reject the request. Each time is new excuse. And finally now it has been over a year so they decided I no longer qualify for another flight or refund. Please be wiser than me and do not buy airline ticket from kiss and fly.
Kiss and fly issued tickets with improper time buffers. We missed our connection by 1.5hrs. Not the fault of silver air tho they contributed. I'm going to talk to FAA and FTC about possible misrepresentation and illegal price fixing.
Do not do any business with these guys. They are scum of the earth. I bought a ticket with them from DTW to TLV for $1,400 and due to Covid it was cancelled and 10 months later, I have not seen any money. They just sent me an email asking me to pay additonal $39 so I can get a refund of $113 back. Does anybody want sot join me for class action suit against this company? I am seriously going after these M. F.'s. Please let me know if there is any legal actions I can take in US? Lets bring them down in Social Media with all the force.
SCAM ALERT SCAM ALERT, DO NOT BOOK ANY FLIGHTS WITH THE UKRAINIAN MAFIA! YOUR MONEY WILL BE STOLEN! This site is a scam and don't know how a criminal ORGANIZATION like this is allowed to exist! Kissyourmoneygoodbye.com is what these thieves should be called. Bought a single journey for my mother-in-law, she's elderly and needs our help with things like booking flights. The airline canceled one leg of the journey from Colombia to Australia. We've requested a refund from Kissyourmoneygoodbye.com which they approved with an 8 hour window to reply to their email. After 8 hours! The refund expires and you have to reapply which we did ten days ago, not a word back since. Obviously this is a scam, as what refund expires within 8 hours? (the time difference between Ukraine and Australia is 8+ hours, who monitors their emails while sleeping?) Not kissandfly.com for sure! They don't have any customer service and don't reply to any emails! DO NOT BOOK ANYTHING WITH THIS UKRAINIAN MAFFIA WEBSITE! OBVIOUSLY THEY TRYING TO STEAL THE LAST DOLLARS BEFORE THEY DISSAPEAR INTO THE ABYSS! SCAM ALERT, DO NOT BOOK WITH THESE THIEVES! YOU WILL REGRET USING KISSANDFLY.COM. SAVE YOURSELF FROM LOTS OF TROUBLE AND HAVING YOUR MONEY STOLEN! DO NOT USE THIS MOB!
I bought a ticket for what i thought was 300 and some change dollars. I know i chose the option for a ticket costing about 350 usd. So purchasing my ticket i was satisfied with the price and i thought all was well. Later im looking through my email and im having problems locating my ticket so i check my statement to see that the purchase was made and i see 523 usd going to kissandfly and im confused to say the least. Somehow the ticket went from 350 usd to 523 usd. And this company makes it like im crazy because i knew at the time of pruchase how much it was for. But that isnt so because no where on the ticket is there a price for 523 usd. And further more the 350 price was on the ticket adding in fees and taxes it was a little more. So why wouldnt i think that was the price i was paying? These people are crooks and loathsome.
Avoid these characters like the plague! If you think that COVID19 is the only virus to emerge in the year 2020, think again! There has been a huge surge in incompetence & apathetic customer service + even outright crime from online companies this year and the jury is still out as to which group these guys fit into. Maybe it's both! If your flight Itinerary was canceled as mine was due to COVID19 in late March 2020, KissAndFly.com will NOT issue you a refund nor even bother to answer you in most cases other than to stall you in every conceivable way. They will ask you to make voluntary and involuntary refund requests, wait for the airline to respond to them, allow them time to research, etc., etc. Their customer service consists of one woman named Ivana who politely answers the phone after many minutes and does nothing but tell you to wait 7-10 days. You will not have the opportunity to speak with or even to email anyone directly in their customer service department. In fact, I doubt that they even have one. Though you may get numerous canned emails stating no details of your case from supposed KissAndFly reps of various departments with unreachable extensions. If you need a refund, call the airline directly with your flight info and get the real confirmation number, KissAndFly hides this with their own internal confirmation number. Now the airline with your dead ticket will tell you that they can only refund back to the ´consolidator´ that booked your ticket and that your online travel agent (OTA) must make the refund request on your behalf. KissAndFly will not do this for you. They will continually claim that your airline is not responding to them. The airline, on the other hand, will state that Your OTA, presumably KissAndFly, is not contacting them. For me, this stalemate went on for 4+ months. I ended up filing a complaint against both KissAndFly and the airline with the USDOT. About 6 weeks after this, the airline finally blinked. KissAndFly still did nothing. I have come to believe that KissAndFly actually uses a travel agent themselves to book flights. Then they just grab a quick fee and walk away to never look back. I wonder if KissAndFly is simply unable to request a refund from the airline because they did not actually book your ticket. Perhaps they are just a middleman and can't even be bothered to call the agency that they used to book you! Maybe they don't even keep track of who it was. If you hound your airline long enough and by this I mean 7+ months, you might get lucky like me (though USDOT may have helped my luck) and your airline will refund your payment to the agency that KissAndFly used to book your ticket. For me that was Tours East Holidays in China Town, NYC. Still, I did not get the full refund. The airline claimed that the money they received from the OTA was $92 short of what I paid. I guess that´s the KissAndFly cut of the deal for such wonderful customer service! Interestingly, several weeks after my refund, I received another canned email from yet another fictitious representative with a fake extension from KissAndFly saying that they are investigating my case. Maybe they will send me a Christmas card too. Or more apropos, one of those animated XMas emails with a dancing Santa waving a $100 bill in my face, and laughing while singing Merry Christmas to us - Seasons Greetings from KissAndFly.com
Answer:Hello!
We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!
