Kiss&Fly

Do not use kissandfly! Costumer service is awful. My flight was canceled half a year ago and I still can not get my refund back. They are talking to me as I would be $#*!ed...

Totally the worst service ever, Avoid this company at all cost. They will rob you blind. Do not expect a Refund from them, they will scam every way possible to avoid it. Truthful they should be banned from doing business in the USA

First and foremost I DON NOT RECOMMEND this airline agency. They are scammers, liars and robbers. They took my $2000. 00 and put it in their pocket. I called and emailed the company numerous times but no hold of them, a day or two later they emailed me telling me that they will refund me and I just needed to confirm so I can get $200.00 out of $2000. 00 back. After I confirmed they later sent another email telling me that they wrongly calculated my refundable amount and the new refundable has moved from $200.00 to $100.00. I did confirm that amount, later on I received another email from them saying the same thing that They wrongly calculated and the refund has had moved from $100.00 to $203.00 and I confirmed it for the third time. They then sent another email saying that due to technical issues they wrongly calculated the refundable amount and it's changed to be $113.00. I never got a dime back from them. They kept dragging me back and forth for a while now.

Booked a trip with them. One of the connecting flights had a drastic time change so that the trip was literally impossible to do. I went through their support multiple times, they were unhelpful and refused to refund each time. I ended up going through my bank to complete a chargeback, and would recommend others to do the same. This company is scummy and I won't be doing business with them again.

I went to purchase a ticket from Sky Scanner and I really thing the name should by Sky Scammer! I was sent to Kiss and Fly and this is where everything went wrong! They gladly took my money and charged my credit card. Then they changed my name on the reservation and never issued a boarding pass. I called the night before my flight and there's no record of my flight. I checked my credit cars account and sure enough, they charged my card.
I called and the couldn't help me. I'm so pissed!
Don't EVER use this scamming company!

NOT EVEN 1 STAR! Just had to put it to submit this review
DO NOT DEAL WITH THEM!
They take your money but do not provide the service promised and then it is almost impossible to get a refund. The steps provided for a refund do not work. JUST STAY AWAY FROM THEM!

What an absolute fraud of a company. We booked flights and 3 hours later we had to cancel due to unforeseen travel restrictions. The airlines policy is free cancellation for 24 hours, however this company said we'd be charged more in taxes and fees than our 2k flights were worth. Which is an absolute lie! We then tried changing our flight dates instead, we attempted multiple times. It takes days for them to respond and when they do they give you a 3 hour window to accept. Each time this happened it was 3am here so we never got to accept the change, however even if we were awake, they sent the wrong travel date every time and add insane fees on top of the change. When I know for a fact the new flights I'd requested were cheaper than our existing. We ended up contacting our credit card company as this company just continually lies and offers you no service. Good news we got our money back, thanks to our credit card company! If it wasn't for them we absolutely would've lost 2k to this horrendous company!

Worst travel agency ever! Cancelled flight days after we had paid and didn't even notify us come to airport to check in just to find out that they cancelled our flight we call customer service and they tell they can't do anything about it and click 3x we will definitely sue!

This company that is based in Ukraine and no agent knows what they're doing. Due to covid, the return flight needs to be rescheduled, they said to call the airline which I did and they told me to call kiss and fly because they're the ones that booked the ticket. Kiss and fly don't want to take responsibility to change the flight date, they keep blaming it on the airline. I insisted to have them call the airline themselves, after being on hold for hours they told me to change the flight it will cost twice as much as I purchased the round trip ticket. This is ridiculous! I don't know what this travel agency is doing if they can't change your flight date at a reasonable price, or to issue a refund! BEWARE! AVOID this company and DO NOT BOOK any ticket with them even if the fare seems to be a good deal. I have to book a new one way flight due to the horrible customer service and this fraudulent travel agency. They should no longer be in business! The call center is in Ukraine and there is no way you can talk to a supervisor because they don't speak English which tells you how bad the quality of their service can be. Kiss and fly is SCAM SCAM SCAM!

Kissandfly has the most inefficient customer service that I have ever experienced. Further, they do not name the insurance company that they use for ticket insurance. All the writing in the site are very vague and they will try their hardest not to refund your ticket. They cancelled a paid confirmed cancellation of my ticket without my consent. I have never seen any agency take decisions for the customer. My opinion is that Kissandfly should be flagged as fraud in all the flight tickets apps android, google and apple approved.

Awful, since the booking they have changed my flight date, time, location more than 5 times. Now I cannot get a hold of them either by email or phone. The line drops the call after waiting for 7+ minutes. I do not know the times of my new flight or if it is even real. My original booking is the only thing that appears. DO NOT USE! They keep claiming its the airline canceling all the flights but I am less than a week from departure.

AVOID THIS COMPANY AT ALL COSTS!
First leg of travel was involuntarily cancelled. No reasonable replacement options offered. Requested full refund. Travel booked November, full refund requested in February when opening leg of trip was cancelled (likely due to COVID). Was told in March, April, and May (48 hours before trip was supposed to start) that refund had been approved, we could expect it within 3-5 weeks. Checked in beginning of July, and was told that the amount of fees exceeded the amount of our refund, and we would receive nothing back. This was for $1400 worth of tickets. They told us that since we missed the first leg of our trip, they cannot even provide flight credit to us for the amount. Being that the first leg was cancelled, not sure how that adds up.

I had to cancel a flight due to COVID. The airline refunded the ticket (THANK YOU DELTA) but refunded to KISSANDFLY. Of course, KISSANDFLY "will investigate further" after I sent them the email from Delta. Kiss and Fly will not return my money even though they received a refund from the airline.

KISSANDFLY.COM for flights tickets - they took your money and cancel your flight. Them they not provided you another fight and keep you cooking for your refund. If you try to fight over your bank with a claim, they will provide some kind papers saying that they provide the service. BREWARE it's kiss your money goodbye!

Booked tickets through them and then realized that not getting any flights and my credit card was charged by some french APG air company which doesn't even fly to my destination. Still fighting with my credit card to get a refund from Kiss&Fly. Horrible fraud travel agency.

They sold us a ticket with sneaky fine print that said the passenger needed to check out of the airport, go to another terminal, check back in and go through security again with less than 30 minutes. We called the airport and they said the passenger would never make it in time for the flight. Kiss and Fly did not care or offer any meaningful resolution and we lost $1,000 because we had to buy another flight that was legitimate. This is a total scam, DO NOT be tempted by the cheap fares, you will regret it.

This "company" doesn't even deserve 1/4 of a star, this is the worst of the worst I have ever come across. They will sell you a $75 UDS refund guarantee that only applies if you die. So if you die, who are they refunding too? They are scammers at every level! They shouldn't be operating and providing any service. I am filing several complaints against them!

I am still waiting after more than one year the refund of my flight from Italy to USA cancelled for lockdown