Kiss&Fly

NEVER use this company! The company is basically a joke! They ripped me off saying I agreed to it. They are like a scam, they promised a refund, made me agree to it without telling me the amount, then gave back $20 while I had paid 4 thousand dollars. JUST HORRIBE! I WILL NEVER use this company again and I don't recommend it. They were rude and when I tried calling they hung up in my face! Didn't even try to help me or offer a solution. If I could rate it 0 I would. NEVER USE THEM!

I have booked the tickets,we have been waiting more than 12 hours,still ticket not received.
Seems to be fraud,only taking money from customers.
Continuously reaching to customer support,writing the same apologizing for inconvenience.Please don't book from this website.
They are fraudulent website.

I tried to buy tickets from this website and they put the money on hold on my credit card. And never sent me the tickets so I had to get different tickets. After a day or so they took my money and when I asked for a refund they said they had to get a hold of the airlines and took a couple days at that time the departure day was past and they wouldn't give me a refund.

Booked a flight.

They reversed payment as "carrier increased cost"

Had I not realised I may have been subject to higher coats.

They did this 1 hour after I booked.

It's ridiculous merchants get away with this type of behaviour yet if I wanted a refund it wouldn't happen.

My fiancé is from Brazil and we bought tickets for her family to attend our wedding in Bali. Her Aunty saved for 2 years to purchase this ticket but she has now fallen pregnant and because her pregnancy is high risk, her doctor has told her it is unsafe for her to fly and she can no longer attend. We paid $3307 for her ticket and kissandfly will only offer a refund of $127. They won't let us change the name on the ticket either so she could try recoup her money from another guest of the wedding and they also refused her a full refund even after we supplied all the written documentation from her doctor saying it wasn't safe and she couldn't fly. When we said this wasn't right or fair she would lose over $3000 the response of the staff member from customer service was "it happens" Horrible customer service and have offered us no alternative solutions, it's hard enough in Brazil for her and her family as it is and this money would be so important to them with a baby on the way and would really help, they can't afford just to waste this much money, but kissandfly refuse to refund us in full and won't tell us the reasons as to why, are just hiding behind airline T&C's but I'm still yet to find where it says a pregnant woman advised by her doctor isn't entitled to a full refund. This has been ongoing since December and we can't believe any booking agency in the world would not bend over backwards to refund a pregnant woman, but clearly kissandfly are the exception and need to do better in helping a pregnant woman get her money back. If she ignored her doctor and flew and something bad happened on the flight I doubt kissandfly would even care. Absolutely disgusting and need to take a long hard look at themselves as a business.

Bought a ticket and few hours later, I receive a note that the same flight that I purchased has increased and that they've put my ticket pending. This is totally wrong and the US department of transportation must hear it.

I won't recommend this business to anyone because their customer services is nonsense. I have been asking my refunds and they keep telling me. Your ticket refund request has been successfully accepted by our professionals and the refund has been added to the refund queue. We kindly ask you to wait for your money in the near future. They can't even give me a time range on when to expect my refunds so i'm supposed to wait maybe even the next 10 years. Booking #IXEJT6VW

Another story as many others. I was aware that booking flights through third agencies could be dangerous, but the few times I did it I was always lucky and nothing happens.

A couple of weeks ago I booked a flight through kiss and fly. The flight got canceled because of bad weather conditions.
The airline told me I should get 100% refound, but I had to ask it to kiss and fly who will get in contact with the airline to give me back the money.

Well, kiss and fly just told me a refound is impossible and when I ask for other solution they told me there are none: I might get in touch with the airline and ask them for money. At this point I contacted the airline once again, and they confirmed that kiss and fly is responsible for everything and is my right to get the money back since it was canceld due to bad weather.

I travel a lot, and I would never book with kiss and fly again, this is not the way to treat costumers who trust you.

Warning don't trust them, if something happen your money is gone.

Terrible experience dealing with Kissandfly customer service. We are trying to change the date of a flight to a later date. My request has been ongoing for about 1.5 months. We have made multiple requests through the system and many phone calls. The reply is always we are looking into it, it takes 3 days, please be patient, etc. It shouldn't take 1.5 months to move your flight to a later date. When you speak to customer service, they only refer to your latest request date and they repeatedly get the dates wrong when the request was opened. I also asked to speak to a manager which was ignored repeatedly. I've now sent a complaint via email channel and have not heard back. I am very frustrated and highly dissatisfied with Kissandfly. I would not recommend this to anyone.

My ask was simple. I need the corresponding booking number on my operating airlines, for my international flight, so that i can check-in. Called the customer service number, I was told to wait for an email within 2 hours. 4.5 hrs later, still no email. I called the customer service again. This time i get an operator, who clearly was in no mood to help. Asked me to wait another 2 hours. At this time, i will need to leave for the airport in 2.5 hrs.
I guess i learned my lesson. Should've gone with one of the established services, even if i had to pay a bit more. International travel is quite strenuous in general with all the various requirements out there. Not willing to take another level of stress from the booking site. No more Kiss and fly.

This company is the worst! Bought insurance for my flight because I was probably going to have to change it. Even with the doctors notes they asked for would still not change or refund my flight. I have been back and forth with company through phone and email for days providing them with everything I need for the refund. This company is a scam beware. Customer service even hung up on me and refused to transfer to me any management.

Update. Provided them with purchase proof after the response to the review. Never heard anything back. They are just trying to seem like they are taking you seriously. Do not use this company!

This airline company is not an airline company at all. They are scam artists that never book flights but instead take your money and then cancel the flight almost immediately and take as many days as possible to refund the full amount. Often asking for a surcharge fee to reserve your flight and asking you to pay in USD and then returning the money when the rate to your local currency is less.

Please do not use this service! As others have advised they are not reliable and hide things. They advertised as AUD but in turn charged me a $160 usd charge and also caused a $110 international transaction fee. I have a USD account I could have used but as it was advertised as Australia I didn't. I am now also worried they will cancel my flights as others have return. Save yourself the stress and go elsewhere!

Waiting for a refund for more than a year now. Poor service. Please don't try this, if you do, for sure, you ate going to regret.

First and foremost, they attract you to their agency due to the remarkably low prices advertised for various travel packages. However, it quickly became apparent that these prices were deceptive, as I was bombarded with unexpected and exorbitant additional fees at every step of the booking process. This lack of transparency and the subsequent surprise charges left me feeling misled and frustrated.

I encountered several unforeseen problems that seemed to conveniently arise after I had made the initial payment. Suddenly, flights were canceled or rescheduled without any prior notice or explanation. In other cases the bank had allegedly made an error and with held the customers funds, causing further delays and complications.

I engaged in a series of email exchanges with your customer service representatives. However, I was extremely disappointed with the lack of satisfactory responses provided. The answers provided were evasive, unhelpful, and failed to address my concerns adequately. It became apparent that your agency was more interested in evading responsibility than in providing genuine assistance to resolve the issues at hand.
And Its been almost 2 months since the final cancelation and the flight day, still no response. I will keep filing reports and taking this matter to the right authorities.

Bought the ticket yesterday but no tickets so far. I have contacted them multiple times but every time it is a generic answer that they are working on it and no timeline can be given. This is a scam web site and will be contacting a lot of European agencies about this. I am not going to let this go.

Same as everyone else's story. Kiss & Fly cancel the flight & then won't give me the refund of their agency fee. The airline refunded me immediately but I'm still waiting, over 6 weeks, for Kiss & Fly. My credit card also got hacked after using this site. Not a coincidence. No one will give you a straight answer and they keep running you around in circles. Avoid at all costs.

This merchant just KISS AND FLY MY MONEY from my pocket to their personal pocket, they dont refund. NO KISS AND NO FLY FOR ME. They ask to pay a refund fee and after that they tell they will get in touch with the Air Company but the money were never repass to any air company, they scam my money and are keeping to themselves. If ever refund I'll update here, I've seen they answer telling the refund was done, if I EVER receive a refund from them I'll update or delete this review, if I NEVER reply means they NEVER made a refund

DO NOT waste your time, money and energy, kiss and fly is the biggest scammers EVER! Their representatives are based in CORRUPTED Ukraine, the most corrupted country in Europe and the world! Try to give the biggest hackers/liars in a war torn country your credit card and see how it goes for you! That's exactly what you will expect from these scumbags! The country is in the war, with no food, heat or jobs, so they will steal EVERYTHING you got! For the love of GOD, please DO NOT buy from them and DO NOT encourage this behavior! They should be locked up in jail for being the criminals they are!

I have provided all the supportive documents to change the flight or cancel the tickets all together and these scumbags had to charge me twice for the tickets, even tho it stated on their website that kiss and fly will reimburse your tickets if you supply them with the requested documents. They should be called "kiss your money goodbye".