The worst ticket purchase experience that I have ever had. Don't use this website even if they are handing out free tickets.
After more than 48 hours since I purchased my ticket and one day before my flight, they replied and canceled my purchase because no seat were available. Now there are no other flights to my destination on my intended date or even the day after that. Completely ruined my plans.
Their customer service replies with nonsense general responses that in no way is helpful.
If you care about your money, time and mental health, go and use another website. A bit cheaper prices does not worth this experience.
Hands down the worst purchase experience for anything I have ever bought.
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you.
If I could give 0 or negative stars for Kiss and Fly, I would. I cannot believe this company has any positive reviews, and I would venture to say a lot of them are probably fake.
I bought a flight through Kiss and Fly A YEAR AGO that they cancelled (without informing me--I found out when I got to the airport) and they have NOT refunded a dime. I had to repurchase my flight when I arrived at the airport in order to get on my flight.
They finally agreed to refund me, but are refusing to refund via my original payment method, by check, or another secure method. They are instead demanding that I provide my bank account number OVER EMAIL in order to "wire" the funds to me. My card number was already stolen on their website (I found erroneous charges immediately after buying from Kiss and Fly), and this seems like another convenient way for them to easily steal money from you. Stay away from these folks!
Received tickets but couldn't check in. Airline cancelled my flight because "it was bought with someone else's points" — they refused to put me on the flight and took away my TSA precheck
Horrible painful experience. I booked a flight for 27.May from Nizza to London 7.20 for 343 eur with British Airways and I can't explain how, but I had a mixup with the surname. I realized the mistake of the wrong surname immediately and called the company and asked for changing the name. They declined. They asked me to cancel the booking and book again. I booked the exact same flight 27. May Nizza to London 7.20 for 320 eur this time. I asked kindly for having some mercy (which usually is possible with any airline) but what we got was the answer that the flight can not be canceled because of British Airways. "Gemäß den Bestimmungen der Fluggesellschaft sind Ihre Tickets nicht erstattungsfähig."
I called British Airways and they told me, within 24 hours after booking this should not make any problems especially as I reported it immediately and it is only because of a wrong name and we booked the exact same flight again! It has to do with the agencies rules - in that case Kiss and Fly.
So either they straight forward lied to me and cashed my money or simply did not do their job to report the mistake immediately like I did. Unfortunately, British Airways wanted to help, but I was not permitted to intervene for this ticketbooking even if it was my flights.
Not I lose almost 700 eur for nothing. We need to change the date of the second booking and we might have the same problem. One way to make money. Better way to make money is simply doing a good service and people come back. I paid now those flights out of my pocket for my boss otherwise I risk my position. I just wanted to book a good flight for him. Honestly, I live almost one month with that money. Shame on you.
Booked 3 tickets and was charged for 6. There's no response from any emails. They r based outside my country and its difficult to call them They also charge much higher prices than shown initially. Don't use this service. I am trying get a refund through a dispute with my credit card company. There's no social media pages or even a chat service. Please BEWARE
Date of experience: September 7, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Nasrin P., Thank you for the information provided by email. We have checked the file provided to you by the bank and would like to inform you that there is no double debit from your account. The funds were first blocked on your bank card (to check the solvency of your card), after which the funds were debited by the airline. This procedure of paying tickets directly to the airline is usual.
Requested a change of dates due to a mistake in booking. They offered to change the dates with a fee of 350€, when the original ticket was 300€ and a totally new ticket for the right dates was 200€. Make it make sense. Also very unfriendly customer service who hung up on me. A very disappointing experience for my first and last booking with this trash airline.
Date of experience: August 30, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Alessio P., Unfortunately, we could not verify your order in the system. Please provide us with your booking number or customer email address.
I bought 4 flight tickets for my family from Frankfurt to San Diego early this year. After purchasing them, I started seeing those terrible reviews online and was afraid we could get scammed as well and they wouldn't be able to make it to visit me. Note: my husband and I got scammed by a different company this year!). We I was checking their flight at the airlines website regularly and nothing was changing. Eventually, my family made it. There were no problems at all! Earlier I called the airline twice (once to make sure the booking went through and the second time regarding luggage) and both time I experienced excellent customer service. I promised myself that I would leave a good review once my family arrived with no complaints. I definitely feel comfortable booking with kiss and fly again!
Date of experience: August 24, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Sara P., Thank you for your kind words and positive feedback about our air ticket agency! We are very glad that you were satisfied with our work and service.
Our team always tries to provide the best services and make your travels as comfortable and pleasant as possible. We are grateful for your trust and the opportunity to help you with ticket selection and travel planning.
May your future travels be full of adventures and positive experiences. We will be glad to see you again in our agency and help with all your travels!
I purchased a ticket, paid the full amount and the agency did not send the e-ticket or the reference number. When I called them, a representative replied to me in a very bad attitude. I asked to talk with her supervisor and she replied that they do not talk with customers then hanged up the phone in my face! I am in the progress of taking legal actions against them!
Date of experience: August 24, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Mohamad S., Thank you for your feedback. Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system. Please provide us with your booking number or customer email address.
I had a booking (EPLR9SUQ) for approximately €1500 worth of flight tickets this March. There were strikes in Germany so they cancelled my flight 3 days before my flight and the airline was not able to place me on a flight on the same day only a couple of days after.
It took 4 hours to reach Lufthansa's call centre due to the increased traffic, and they offered me the last seat on a plane which was 1,5 days later than my initial booking, however, if I wanted to cancel my ticket, they told me to apply for the refund at kissandfly.com. They won't be able to cancel the flight.
I applied for a refund right after my call. However, I did not get any response from them besides the automatic message that they got my refund request. They offered the same ticket that I rejected a couple of hours ago in writing. They claim 72 hours of reaction time and priority for cases needed immediate action. I got my answer after 11 days that they rejected my refund claim. Meanwhile, I got all the emails to prepare for check-in.
After I sent all the documents, to prove that I rejected the alternative flight, they evaluated for 5 months my claim. In the end, they closed my case without a refund because the alternative flight which I rejected in written form was not cancelled so I am not entitled to compensation.
The whole company is a full disgrace. I will never book anything by Kissandfly.com. I hardly recommend you to stay away from them. Their whole strategy is to tire out people and get away with it.
Date of experience: August 21, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear László I., Thank you for waiting. We have already checked the information on your order. According to the information from the airline, refunds for your tickets are not possible, as the tickets were reissued at the request of the passengers directly to the airline. When the tickets are reissued by the airline, in this case they are valid for use on the date specified in the ticket, and forced refunds are not possible.
I asked for refund after realize a mistake (I booked the wrong date). They said they could not help me and asked me to contact the airlines representative. This is absolutely bonker because the airlines only allow local IP to access (I was abroad at the time). They refused to act. After using VPN to get access to the site, I managed to get some refund back but the airlines only agree to send back to the original payment (which is Kiss&Fly). I asked them through their customer email to confirm my refund and they asked to send a refund request/ticket or something. I once again open a god damn refund request and they just simply good day and reject me, this is so annoying. I asked again, they asked for proof, and good day once again, we won't refund back.
Date of experience: August 16, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Phuc D., Your ticket refund request has been forwarded by our specialists to the airline. Unfortunately, the airline has not yet received a response. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer's email. We understand how important it is now for everyone to receive compensation for tickets. However, until the airline authorizes the return of your tickets, we are unable to technically process your application. As a result, we have to wait. We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
I purchase a ticket from this website, they is no way to cancel the ticket on the website. The flights do not exist. Do not purchase from kiss and fly company. NOT legit. FRAUD, FRAUD, My number is*******093. IF you think I do not have an identifier. FRAUD FRAUD.
Date of experience: August 15, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Hello! Thank you for your feedback. Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to confirm your order in the system. Please provide us with your booking number or customer email address so that we can verify the information.
These please are absolute scammers - DO NOT USE. They never gave me my full refund and owe me $1500 - they always told me it was being processed, they are absolutely clueless and the worst Customer service I have experienced. This has been big lesson for me never to use 3rd party travel operators again. Now I always book direct with airlines.
Date of experience: August 11, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Hello! Thank you for your feedback. Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system. Please provide us with your booking number or customer email address.
I needed to change my flight and they quoted me over $4,000 for 3 tickets I could buy on the airline site for $299 each
Date of experience: August 8, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Hello! Thank you for your feedback. Unfortunately, we could not verify your order in the system. Please provide us with your booking number or customer email address.
This company tells you, you can get a refund and change the dates anytime, but all tickets are... Non refundable Non changeable dates And Super complicated to get the boarding pass.
DO NOT TRUST the customer service! They'll tell you the tickets are refundable and you can change the dates anytime. You can get the boarding pass easily. NO WAY.
DO NOT BUY FROM Kissandfly.com! Period
Date of experience: August 8, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Hello! Thank you for your feedback. Unfortunately, we were unable to identify you as a customer based on your personal information and couldn't verify your order in the system. Please provide us with your reservation number or customer email address.
Left with negativity, silence treatment, not helpful, not solution thinking company. Agent starts speaking very fast, hiding the truth how this company operates. Acting as shadow company and blaming the airlines and customers to handle their way of bookings and strategic tactic to take your money. Playing with time to rush, force the client un normal things through and making easy money from innocent customers.
DO NOT BOOK Travels with them! Even when you have to adjust times/dates. What they promise on the phone will not happen in reality. They market classes you do not see after booking with the hope on customers to not know. When you ask and inform yourself, stuff hits the fan. You are a piece of number to them no accommodating or providing the service they market and promo with.
They closed my booking to put me at a dead end street to sit with a ticket what I can not use because its not changeable (rather paying 750EUR = new ticket) what is the whole reason of booking. While they promise, you can upgrade after communicating with them, but all communication is empty air. They only have 1 phone number and even blame their agents to call customer service or the agent devision etc... kind a unloggigal whit one phone number.
750EUR on the streets. When I want to change the date the charge 150 EU airline penalty + 40 EU agent fee + the same ticket price to change a date in the lowest glass ever. They hang up phone calls when they do not feel communicating. Bad mentality.
P.S. Keep an eye open on your e-mail inbox. They send out a text message. Saying they wait on your answer and that the request is in progress. This way they play with time for you to end up in a dead end. Paying the high price and sit with what you do not signed up for. Super twisted communication on their behalf and beyond.
DO NOT BOOK WITH THIS SCAM COMPANY UNLESS YOU WANT TO THROW MONEY ON THE STREET FOR NEGATIVITY AND BAD SERVICE!
Date of experience: August 5, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Hello! Thank you for your feedback. Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system. Please provide us with your booking reference or the customer's email address.
Scam me for over 500 $ This organization operates in a deceptive and fraudulent manner, luring customers with initially low-priced tickets. However, their practices quickly devolve into frequent cancellations and inconvenient substitutions, leaving customers dissatisfied and frustrated. Moreover, what they promise or advertise often does not align with the actual product or service received, resulting in a significant discrepancy between what was initially offered and what is reflected on the account or receipt. Such dishonest practices raise serious concerns about the integrity and professionalism of this organization.
Date of experience: July 31, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Sam A., Your order has now been reopened for a return. You can view the status of this application in your personal account on our website. We re-check your order and the amount of the refund (additional services). Please wait for a response from us via the buyer's email. We make every effort to provide you with an answer as quickly as possible.
My flight was cancelled over a month ago and I havent received the refund. Multiple attempts to contact kiss and fly customer services, still no answers. The customer service was really bad and rude
Date of experience: July 25, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Ivy D., Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system. Please provide us with your booking reference or the customer's email address.
I bought round trip 6 flight tickets from Izmir to Berlin through tickets.com.tr on July 20, but tickets weren't issued. Yesterday and today I called many times customer services but nobody helped me. Customer representative said couldn't help you only that I could send an e-mail every time that I called. Also, customer service representative is very rude and disrespectful. I could not understand that the same person always picks up the phone and the same person only sends an e-mail.
They sent some invalid documents thats in attached. When I checked their reservation number or their specified check-in number in document with Pegasus Airlines, Pegasus didnt find any informations so they doesn't confirm our flights.
After, I called Turkey office and I said that the airline company could not find my ticket and I requested my pnr number. Nobody solved this problem and couldn't give any PNR number. Do you think it is normal that paid 6 tickets doesn't have PIN numbers?
June 21, I called again and requested cancelled my all tickets but The customer representative said that they could not do anything on the phone and that I had to send an e-mail and wait. After I send a mail, customer support sent an e-mail stating that if I request a refund, 370 TL/per ticket will be deducted from the amount I paid. This is not acceptable.
I paid estimated 1000EUR for 6 tickets and the agency was unable to issue tickets, didn't give any PNR number. Even so, 370 TL/per ticket will be deducted from the amount I paid.
This is terrible service.
According to all this,I faced to it is an imaginary reservation. As you know, it's not legal in Turkey and the government is very sensitive about this.
Please kindly give PNR number that can be confirmed from Pegasus Airlines. If not possible, please kindly full refund.
I would like to state that if my full refund is not made, I will take all legal means.
I hope this problem will be resolved asap and I will have a card limit to buy a new ticket.
Best Regards, Çağla Özden
Date of experience: July 21, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Çağla Özden, We are writing to inform you that your flight is a charter flight. Due to the nature of charter flights, online registration and check-in are not available for these specific flights. We kindly request you to check in at the airport for your departure. When you arrive at the airport, please proceed to the designated check-in counter for your airline. The airline staff will be there to assist you with the check-in process and provide you with your boarding pass. Please ensure that you arrive at the airport with sufficient time before your flight's departure to complete the check-in process and any necessary security procedures. If you have any further questions or need any assistance with your travel plans, feel free to contact our customer care service, and we will be more than happy to help. Thank you for choosing us for your travel needs, and we wish you a pleasant and enjoyable journey.
I booked tickets and paid everything, shortly after got an email that ticket issuance was delayed due to technical issues. Even after 2 weeks I still did not receive the tickets and do not get an answer from customer service. Cannot recommend booking with them! #0X6CRORJ *******275
Date of experience: July 16, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Annika B., We sincerely apologize for the inconvenience caused to you by this situation. Unfortunately, due to technical reasons, your tickets were not issued. For this reason, we were forced to cancel your order and apply for a refund of the funds you paid. On the part of our agency, the return was carried out on July 17th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank. In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds. Thank you for your feedback and for using our services.
Never ever trust them or u will lose all ur money when they asked I to pay they definitely know how to steal it.it's professional scam skills watch out!
Date of experience: July 12, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Andy L., Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system. Please provide us with your booking reference or the customer's email address.
Attention, non-reputable private provider! I understand that the low-cost tickets cannot be canceled. Now, I contacted the airline after the unused flight to request a tax refund. They advised me to contact Kiss&Fly. There, I was informed that the processing fee is €80. However, the tax refund amounts to approximately €40. So, the customer service representative at KISS&FLY said that I would still owe €40. What kind of scam is this? Furthermore, the tax was already refunded to KISS&FLY, but not to me. I find the entire business model of this third-party provider very untrustworthy and questionable!
Date of experience: July 5, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Dominik B., Thank you for your feedback, however, we could not identify you as our customer because your personal information did not allow us to verify your order in our system. To solve this problem, please provide the reservation number or email address used when booking.
I have received my e-ticket from their side as the departure date of my flight is 06/july/2023,but when i checked on online airline's website, i found that the departure date is 10/july/ 2023 and not 06/july/2023 as i have requested. I sent Email to them to solve this issue to enable me to departure on requested date, and no one responds to the email to solve the issue.
Edit(update):Today morning (04/July/2023)They changed the date to requested date,and booked a new ticket,so i came here to update my comment and experience. Thanks
Date of experience: July 3, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Yazan M., Thank you very much for taking the time to edit your review. We are very glad that you were satisfied with the work of our support service and reported it here. We apologize for the inconvenience caused to you. Such situations are extremely rare, but we always respond and make every effort to resolve the issue of our customers as soon as possible.
This organization operates in a deceptive and fraudulent manner, luring customers with initially low-priced tickets. However, their practices quickly devolve into frequent cancellations and inconvenient substitutions, leaving customers dissatisfied and frustrated. Moreover, what they promise or advertise often does not align with the product or service received, resulting in a significant discrepancy between what was initially offered and what is reflected on the account or receipt. So, report them to the authorities in Austria (where they claim their office is located).
Date of experience: June 29, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Hello! We sincerely apologize for the delay in refunds. On the part of our agency, the return was made on June 12th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
We will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
I bought tickets and still no issuance of the tickets after over 5 hours. Customer service line is disconnected. No one to talk to. Filing fraud!
Date of experience: June 28, 2023
Kissandfly.com F.— Kiss&Fly Rep
over a year ago
Dear Nicole S., Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system. Please provide us with your booking reference or the customer's email address.
Answer:Hello!
We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!
Dear Nasrin P.,
Thank you for the information provided by email. We have checked the file provided to you by the bank and would like to inform you that there is no double debit from your account.
The funds were first blocked on your bank card (to check the solvency of your card), after which the funds were debited by the airline. This procedure of paying tickets directly to the airline is usual.