Kiss&Fly

I have booked a KLM flight to the US through this website, and from the moment I booked it it stated 'pending issuance'. So, I was told to wait max 48 hours. Then the tickets would have been confirmed. After 48 hours the tickets were still not confirmed. Contacted them about 5 times through chat. Every time I was told to wait because they had a high workload at the moment. So, I waited another two days and asked where my confirmation is. They again told me that the tickets were 'in the process' of issuance. But they again, could tell me how long that was going to take. I suspect, -as I spoke to a friend working at KLM-, that they probably advertised with a price that is not available anymore and they are just waiting for me to cancel the booking. Anyway, so that is what I did. Instead of sending me the cancellation, they told me again to wait for that. Also, support could not say when I will get that cancellation. I would like to have it as I will need to buy another flight, so that I can finally start booking the connecting flights in the US. This is so frustrating and it will be hard to trust this website kissandlfly.com. Travelfrom.nl is the Dutch part of it. Before I booked here too, but I will think twice now.

I booked a flight to go out west to see my dying aunt it toke 4 days to get the ticket information witch I noticed a few things i went to change then on the website they refused it so i tryed to call the canada number didnt work so i used the usa number that was a run around i ended up calling the airline my ticket was with the fix the problem witch they did but i still needed to get in contact with kissandfly NIGHTMARE is all i can say when you finally get ahold of someone they tell you to go on line and make the changes trying to tell them you have they didnt care. I booked feb 20 it toke till feb24 to get my ticket information then for 3 days was a run around when i got the call from home to get home asap my auny was going fast i called kissandfly to see and getting on the next flight out and i got told sorry you have to ask on the website it toke them 4 hrs to get back to me by email only and i only had 1hr to reply to the offer they were giving me and because i missed the offer i called them back and they told me i have to go on line and request again that request told 17hr fyi i lost my 2 hrs after i lost the first request i got a call from home my aunt had pass away. In the 17 hrs of waiting for them porter airport got me on a flight out west to be with my family it cost me more porter worked hard and even tryed to get a hold of kissandfly but nothing i was on the phone with porter for 10 hrs straight and they couldnt do anything with my ticket because kissandfly wouldn't answer. So porter offered me a ticket yes out of pocket in hopes kissandfly would give me back my money and guess what they wont they said oh the airline gave you a credit for your ticket witch in fact it wasnt for my ticket it was for the baggage i had to pay extra so porter put the money i sent on my baggage and moved it to the new ticket. And now kissandfly wont work with me and keep sending me emails saying my ticket is still good when in fact its not the airline cancelled my ticket and kissandfly wont refund keeps saying its nonrefundable, but if you look into the information, it says that if the airline cancels your ticket you're entitled to a full refund, which that's what they did, and kissandfly will not hold to their end and now i can do anything on the website i can even give them the confirmation death certificate of my aunt they blocked me and when i call they hang up

Te cobran más después de adquirirlos o sea que si sube el costo del boleto, te cobran la diferencia. No lo recomiendo.

I book a flight Its paid sucessfully but ticket was not issued. I tried to get in touch with customer support they are saying to wait for 36 hrs but my flight is befour. Its totally worst I wasted about more than 2-3 hrs only with cutmr supprt for my tickets.
I am frustated compleately
Booking #X0GZQF4X

I bought my ticket and I couldn't travel, I lost everything I had to do at my destination!
They give special prices that the airline classifies as scammers and they give you a red flag by canceling your trip because it is a scam

I ordered a ticket to date was incorrect when I tried to correct it they said that was not possible mind you this is a month before the flight was even boarding so I simply asked for a refund so I could re-order the ticket they denied me do not use this website All the other reviews read the same horrible experience. They told me they were going to send it to technical team. I asked if I could speak to somebody in technical team. Apparently there's no way to speak to anybody in technical team have to go to the website electronically ask for a request, and after reading the reviews reviews on this place stating they never give refunds and customer service is horrible. The reviews are absolutely correct. I will never use this website again. Stay far away go through conventional ticket website. Please read the explanation for why they couldn't refund me a simple ticket cause I'm still trying to figure it out. Again stay away.

Our review is just like all the rest.

My wife and I booked flights from Los Angeles to Reykjavik with Kiss & Fly, and when our flight home got canceled, Kiss & Fly initially acted like they were going to refund us. But as the weeks turned to months, we were met with increasing silence. They kept telling us they were waiting to hear back from the airline--for five months!

When we asked to be connected with whomever it was they were supposedly speaking with at the airline, we got no response. Just now I called their customer service number and was hung up on when I asked to speak with a supervisor.

0 out of 5 would be a more accurate rating. The only reason I'm even writing this review is because I can see Kiss & Fly is occasionally active on this page. I'm hoping they will see this and give us our refund. If not, I'll have to keep posting reviews like this to warn others.

EDIT: Kiss & Fly eventually commented on this review and issued a refund for the canceled flight. I commend them for this. However, after how long this refund took (and the fact I had to post publicly to get it), I am not changing my rating.

I bought a ticket to Vancouver on the 16th of January 2024 to learn that my flight hot canceled! I then asked for a refund on the 19th of January but I haven't received any refund! Instead, my transaction were very odd: I was charged for $147.00 on the 16th. Then as soon as my flight was canceled, the transaction disappeared. Now it showed again on my transaction time-line I got a charge instead of a refund! The flight was canceled because of the airline did so( from what I was told!)
I already reported the case to my bank and an explanation from KissandFly is very much demanded! Your customer service contacts were fake so as the refund pdf!

Title: Beware of KissedAndFly - Unhelpful, Cheaters, and Scammers

I had an extremely disappointing experience with KissedAndFly, and I feel compelled to share my ordeal to warn others. Their service is not only unhelpful but also deceitful and, in my opinion, a scam.

I booked a flight through KissedAndFly and, unfortunately, had to cancel well in advance due to unforeseen circumstances. Despite canceling within their specified time frame, I encountered immense difficulty in getting a refund. Their customer service was unresponsive, uncooperative, and seemed determined to avoid any form of assistance.

The lack of transparency and refusal to refund my money, even when adhering to their cancellation policies, left me frustrated and dissatisfied. It's disheartening to deal with a company that not only fails to deliver on its promises but also operates in a manner that can only be described as dishonest.

I strongly caution everyone against using KissedAndFly for booking flight tickets. Their unhelpful and cheating practices are a red flag for anyone seeking a reliable and customer-centric travel agency. Save yourself the trouble and financial loss by choosing a more reputable and trustworthy service for your travel needs. Learn from my experience – do not purchase a flight ticket through KissedAndFly.

Be warned!
You will be stressed!
My personal experience tells you "STAY AWAY"!
Worst customer service ever!
Flight issues?
Ticket issuance in a timely manner?
Need to change anything?
Need to add extra baggage?
Need to cancel?
Need a refund?
Forget about it!
Save yourself a world of time, stress, and anxiety, and pay a little more reserving through the Airline's websites. KISS AND FLY?
YES. You can KISS your hard earned money goodbye, and watch your money FLY away.
YOU HAVE BEEN WARNED!

This all happened within 24hrs.

I cancelled the booking because of very bad review on the internet. And considering I called via phone 2x to cancel before tickets were issued. I got email saying no refund.
Your booking said 3hrs when in fact it took more than 12hrs to get booking confirmation. This proves that you mislead your customers.

No thanks. No service/ product exchanged for payment given by customer.

Booked a ticket KL to Manila, cheapest option on skyscanner was K&F. After booking and paying I was informed that the ticket issuance procedure was in progress. My itinerary arrived 6 hours before my flight is due to depart, taking much longer than the 48 hours they assured me in their email. There was also no option to add luggage so I'm having to organise this at the airport and I'm guessing it will incur additional fees.

The only saving grace was the customer service who did reply to my emails but could only really tell me to be patient and that they'd keep me in the loop. If you want a smooth flight booking service, in my opinion, I'd suggest you pay a little higher and avoid Kiss & Fly.

Ich möchte eine positive Bewertung zur Buchung von Flugtickets bei Kissandfly hinterlassen. Ich hatte Angst, Flugtickets auf ihrer Website zu kaufen, beschloss aber, es mit günstigen Hin- und Rückflugtickets nach Spanien zu versuchen. Ich hatte mich bereits erholt, es gab keine Probleme mit der Buchung und es gab keine zusätzlichen Provisionen. Daher kann ich dieses Unternehmen weiterempfehlen.

We had to pay more extra costs than we paid for the tickets due to the incompetence of this company!

One star is too high of a rating. We used Kiss and Fly to purchase flights to Seattle. After having our flights canceled by the airline Kiss and Fly has refused to refund the cost of those flights. The airline has provided proof of refunding the refund to Kiss and Fly however Kiss and Fly claims they can not find the refund. To make matters worse Kiss and Fly representives claim they do not have access to the information and management would need to review our claim/request. This has not occurred regardless of the number of times we call. They will not email us and it is not possible to speak directly with a manager. This began in June. Clearly they have withheld and continue to withhold our money and are scam artists waiting to prey on situations like these.

Wish I had have seen the reviews before booking via Kiss and Fly. When we tried to go through security for our flight that we had checked in for, we were told we were 'not on the passenger list' and to contact the airline. The airline told us that our tickets had been cancelled due to a 'security issue' and we couldn't be rebooked on the plane until the issue was resolved. We ended up being stuck in Marseille - having to book with a different airline for the next day. Kiss and Fly took payment for the flight and are refusing to refund us. DO NOT BOOK WITH THEM.

Phone calls disconnect, and there are ZERO options for communication. AVOID, do not book with them unless you are SURE there will be no need to deal with them later.

I booked the ticket but I was not allowed to board due some problem in ticket. They stole my $1500 for nothing. The worst agent every. They are thieves, never trust them. You will waste your money buying tickets from them. Zero star

Paid for a flight. Just before delivering the ticket, they told me price was changed and asked for additional 20% of the cost to deliver the ticket. Tried to cancel the reservation and having money back; still waiting. This is nothing else than a pure fraud.