KingSize DirectReviews 553

They sent me the wrong product the wrong color and the wrong size. They still haven't sent me the right product I did the return they gave me the money for the product but not for the shipping. So I had to pay $12 out of my own pocket to have a piece of $#*! clothing sent to my house that I had to send back. Never use this company they are horrible customer service.

I reviewed my bank statement it was showing $16.95 per month for this scam club... When you purchase something they have this club that gives you 10% off other companies... They never sent any kind of kit talking about this club...but they start charging $16.95 on your debit card every month... This way if you don't catch the charges on your debit or credit card they are making easy money for doing nothing... The agent gave me a credit right away, he knew they got caught... WATCH OUT WATCH OUT WATCH OUT

Horrible! Horrible Products! Horrible customer service! DO NOT ORDER FROM THIS COMPANY! You'll likely regret it! ——————————————

I had an order in my cart. They refused to apply a coupon that said take an extra $30 off a $100 order. I added more eligible items to my cart for this coupon. It still wouldn't apply. Chat Customer service said because the items were on back order even though it showed in stock. I went back to edit my order, removed the coupons and found that the shirts that were for $11.99 were now $5.99. I went back to my cart and deleted all items then went back to the product page where they were listed as $5.99. I added those to my cart. When I went back to my cart they were $11.99 each. I contacted customer service via chat and they said there was nothing they could do. I sent screenshots and the web address. They told me to call customer service who tried to apply a coupon that did not give the same advertised price. They said it was showing $11.99 even though I was on the product page and it said $5.99. I sent them an email with the screenshots as requested. I feel like this website is not legimate and has been way to much hassle to purchase from. 4 hours time wasted to buy shirts for my husband.

I ordered 2 pairs of sandals 6 weeks ago. After 6 calls, I called Comenity Bank. I talked about a dispute that I never received my product. It's at the Stockton, Ca. Facilty and has been there for 2 weeks "supposedly". I'm getting the run around so I canceled my order and account. It could take up to 90 days for the dispute to be finalized. As the old saying goes, if it looks to good to be true, well... Bad reviews and ranked very low in clothing companies 900+ These guys suck!

I received offers/promos from them and they do not honor them. I called customer service the last time and they said the promo (for my birthday) is only good for items that are available and in stock, and the items I had in my cart must be out of stock. All 3 items said there were available and a certain number in stock. I told the customer service rep to never mind I wish not give business to a company that operates this way.

After a week of waiting for notification of shipment sent, and a phone call to the company, they did nothing to resolve the issue as to why I have not received my order. Told me it could take up to six more weeks to get my order. Talked in circles trying to convince me that it was in process, but no resolution. Would highly recommend no one buy anything from them again. I believe they are there to take your money and to give you nothing in return.

I get 6X tank tops regular & 7X hoodies regular. Sometimes they have nice sales. You have to pay for shipping no matter how much you spend.

I bought 2 shirts got express shipping 1-2 days...payment didn't process for three days and when I finally got my order 7 days later I got 2 shirts both 3x...both went down to my knees and I'm 6'3"...one shirt was described a tee shirt and I got a nylon workout shirt...looked to return and I find out I have to return it to one of thier return locations ( that's fine, one not far away) but then I find I either can get a full refund on a gift card or a partial refund minus som "fees" after all these fees were calculated THEY determined I would receive 37 dollars out of a 82 dollar purchase back.
This place is shady...they scam you and steal your money. No regard fir customer service or customer satisfaction...DO NOT ORDER!

I tried to use their unusable return site. Emailed customer service, and they said since they sent the wrong size, they would give me a prepaid return. I had to call a number. I very unhelp woman on the phone basically called me a liar, that they sent the coat that I ordered. This is untrue. To get moneyback, there was $10 restock fee, and I would have to pay to send the coat back. I never got the QR code with a return address that she promised. I got so disgusted that I donated the coat to Goodwill. Beware!

I'm 72 years old and handicapped. I ordered some Jeans from King size and paid to have them hemmed. They sent me unhemmed jeans.When I tried to exchange them for the proper hemmed pants, they were very accomodating until the return process. First, they wanted me to pay shipping for the return item. After I got them to understand the return was due to their error, they sent me return instructions for Happy Returns. No shipper in my area will honor the Happy Returns process. KI would nee3d to go about 10 - 15 miles to a Franchised UPS Store to turn them in. I explained my situation (handicapped) and asked them to send me a prepaid shipping label but was told they onjy use happy returns for shipping. If I wanted to return them any other way I would have to pay return shipping. I already paid for shipping of the wrong item and I'm not about to pay to return them. They did order a replacement pair with free shipping but charged kme again for the hemming and did not return the original tailoring fee for the pants I returned. I asked to speak to a supervisor and ended up being disconnected.
Their customer service is awful and sounds like it may be India or somewhere outside the US.
Due to this poor experience I will not shop online at Kingsize or any of their many partner companies.
I gave up today on the return bit will try again tomorrow.

I had toask five times for order history and was told they cannot give it to me.But, on their website when I log into my account there is an option for order history that does not work. Verry poor customer service (foreign born with a heavy accent) and does not listen but goes on rambling about all sorts of things I diod not ask for. Had to give her my email address four times when they already had it since it was my sign in ID.

I place an order for fleece pants size large tall I got in the mail today size 8X. The sales rep who dose not speak and apparently understand english spent more time trying to up sell me and get me to take one of their credit cards. If that same effort was spent making sure my request was filled properly maybe you wouldnt have the worst service rating going. This is the third time Ive ordered something and had to return it. I will never order from you again and I will make it my mission to let people know how I feel about you. Order #*******265

They wouldn't cancel my order within 24 hours of making it. And then it took about a week and a half to get the order so I could return it (that was with ($30 expedited shipping). Then, when I prepared to immediately return it, I looked at their policy more in depth, and they only offer either a gift card for beauty brands, or a refund to the original charged card WITH an $11 fee, AND a statement that says it will take atleast 3 weeks to get a refund. I will be giving their ugly coat to a shelter where someone can use it, and save further time and frustration. If I did an actual refund, I would have lost a total of $40 from the order they refused to cancel only hours after it was made.

Ripoff. Not a good experience at all. Placed an order. Never got a confirmation. Chatted with a robot named Denmark ( no help). Said they are up grading their system and could not help me. Bad business folks!

This company not only ships the wrong items, they charge you to return it for the right item. If it does arrive as ordered, sizing isn't accurate and quality is questionable. In addition, they are fraudulently charging my cc monthly for unknown merchandise. I DO NOT trust KingSize or their parent company, Beauty Brands.

After placing my order for 3 items totaling $80 they charged $20 for shipping. After receiving the items they were way to large so to return 2 of the items and reorder they charged me $10.99 for shipping. And the wanted to charge me regular price which was triple the sale price I paid. So I $#*!ed and complained as I already was in it for $30 shipping. So after 30 minutes on the phone they matched the original price and didn't charge me for shipping. Especially after $30 in shipping. The quality of the product wasn't there and customer service was definitely not there dealing with a foreign customer agent can be difficult to understand. I'll never purchase from the again.

Ordered a "Big" sized hat...You have to see this...it is made to fit a doll. Asked for my money back, I have to return it for 10 dollars.
Paid 23.98 for shipping and 10 dollar processing charge!

Also, just found out I have been paying 14.95 a month for 2 years for free shipping! I never signed up for this ridiculous program, which has to be done by sending back receipts to get the money back for shippijng! What person in his/her right mind would agree to that! Horrible.

I purchased Christmas presents for my grandson when the items were on sale. I should have thrown my money right away! The slippers I bought broke through the bottoms 4 days after wearing them. The company won't do anything about it because it's over their 60 day warranty period. I called to speak to customer service and got hung up on. Great customer service

Simply put, I will NEVER spend another 10¢ with this Company. They lost me over my request for an $11.00 REFUND. It's sad too because I love their products, just can NO longer deal with their lousy, condescending Customer Service. Adios KingSize!