KingSize DirectReviews 553

Shoe box arrived almost totally destroyed. Shoes inside obviously used and returned. I was still charged $10.99 to return. Awful customer service, Will not use again.

I purchased 4 woven shirts at a combined cost of $138.80 including shipping for my husband for Christmas. He passed away due to a heart attack on 11/15/23. When I contacted Kingsize about returning them I was told that because the order was placed over 60 days ago (and bear in mind that it took almost 3 weeks from order until delivery) the shirts could not be returned. Even thought they've been wrapped and under our tree for almost a month now. I understand policy but this is ridiculous. I have no idea what I'll do with these shirts now.

My wife placed an order for some shirts for our boys. We were charged three different amounts, which the first two fell off our bank statement. When we received the order, we were missing one item. Everything ended up too big, so we needed to set up an exchange. My wife called to make sure we could do that. Rather than waiting for us to send the merchandise back, they charged our card AGAIN and placed the order WITHOUT my wife's consent. When she saw it on the account a couple of hours later, she called them to cancel it because she didn't want to order it, she had just wanted to make sure she could do an even exchange. They told her it had already been processed and there was nothing they could do. Then, our account was charge YET AGAIN for the same amount, minus a few pennies! I did happen to see that a credit has been issued for said amount, as well. But it NEVER should have happened to begin with. When she sent the wrong sized stuff, we are not being credited what we should have. They have "stolen" $25. Will be reporting fraudulent charges to our bank on Monday.

I swore I would never deal with King Size ever again a few years ago but I saw this jacket and thought I would give them one more try. I received my order on November 27th and 3 days later saw it on their website for 30.00 less, nearly a 30% savings. I contacted King Size for an adjustment and was told that it went against company policy. Change company policy. King Size is beyond hard to deal with and they couldn't care for their customers any less than they already do.

I bought all my clothes from king size years ago thousand on clothes I spent now all they stuff is so cheap all there jersey pants for instance they shrunk poctect size 4 inches and now when u sit down everything falls out of pockets u can find better quality clothes at stores save ur money king size is one of biggest ripoff companies out there for sure

This place will put unwanted charges on your card for rewards,scam alert Do not order anything from here.

I ordered a shirt and paid $30 for 'Super Fast Shipping'. I needed the shirt for an event. I understand there are no guarantees, but after 3 days, I was told the shirt did not ship and yelled at a few representatives, who also confirmed my shirt did not ship out. I literally recieved the shirt 4 hours later. The right hand does not know what the left hand is doing.

I have shopped on the Kingsize Direct website for many years and was recently looking buy Levis 550 jeans in size 48/29. The regular price on the Kingsize website is $109.50, but they are on sale right now for $76.99. The list price of 550 jeans in my size on the Levis website is $69.50 and they are 30% off if I buy 2 pair or more. I was able to buy the jeans at my local Kohl's store in my size on sale for $48.65 (regular price $69.50). Are all the items for sale on Kingsize overpriced to this extent?

I got sent a coupon for 50% off my entire order and free shipping. I selected 2 night shirts put them in my cart and 3 sets of undergarments. When trying to check out, it wouldnt accept either coupon code. I thenn tried online chat with customer service, who was very argumentative. So, I cancelled my order. On an order prior to this one, they charged my cc five times for one order and it took over a month to get it all straightened out.

I am a long time customer and it used to be the place to get affordable, not great; but not terrible clothing. That hasn't been the case for a while, but I still enjoyed the selection. They have recently just been terrible with shipping notifications... you wait 3 weeks, get no tracking info, and BOOM your item is there... annoying, but oh well. The reason I am terminating any relationship with them is that they are now offering a "rebate program" that you get signed up for without knowing... it is free for 30 days and then you get hit with 17 bucks a month... this is not an automatic rebate like a legitimate credit card... you still have to call them (a third party) and then get your rebate. My bone to pick is that I didn't ever want this "feature" anyway. And when I contacted KingSize, they shrugged and told me to go to the third party for the issue... if you have their credit card, that is also through a third party and any issues you have go through them. KingSize has positioned themselves just to take your money and mishandle your items. Everything else is a predatory cash grab and they won't help you at all. I am done with KSD.

I ordered two pairs of pants from them and entered my shipping address correctly and made it the same as my billing address for some reason their system changed my shipping address to an old one of my addresses that I had deleted off their site and changed on PayPal as well and shipped my pants to that place which I have no access to they refused to change the address they refused to help me in any way shape or form and I'm at $110

Over promised, under deliver, took 100 on my credit card. Never sent items.
Have lied and pressured while taking the order. BEWARE

They charged my card a second time on a dummy order they created. You cannot cancel or return b/c they charge a processing fee the same price as item. ALL a scam!

I placed an order late in August. I had moved to a different apartment & indicated that on the ship to address. It was delivered to my old apartment. I have submitted two signed affidavits which they claim not to have received. I have indicated I want to reorder after my account is credited.
I spoke to several KingSize people & then a supervisor. First they wanted me to resubmit the affidavit for a third time. Then, since they have a picture of the box at a "door", they refused to credit my account. I asked if that picture includes the apartment number on the door. It did not. It could've been delivered anywhere. I'm canceling my account. They honestly did not have the ability to understand my issue.

If I could give a zero star I would as far as I'm concerned this is defrauding. They say that you get free shipping. If you click on this button- evidently is signing up for a membership that you get charged for them. I would've been better off to pay the shipping and never think that I was getting anything for free. A lot of companies have if you spend over a certain amount your shipping is free. Don't believe this one. It is bad! They do not explain things at all! Watch out for king size completely.! Signed very unhappy! Joanna

I ordered a jacket husband didn't like it returned it received a letter that was called a gift card I waited too long to use it. So I just lose almost $200. Wouldn't put money back on my account. I couldn't find the letter I called to get the gift card # that's when I find out I waited too long.

Will not honor catalog sales.my grandma has spent hours on the phone trying to get them to honor their deal 5 for 105$ as it clearly had depicted in their catalog, and the will not give it to her for their advertised price, I sent pictures.

This has been one of the worst return experiences I have had. First, if I want a refund to my original form of payment, the company tell me it will charge a fee. So, I selected a refund to a gift card because I intended to place an order for the correct size anyway. Then I use the company's Happy Return process so that the return is processed immediately and so that the gift card will be issued quickly. I plan to use the gift card to order the replacement. Kingsize doesn't process the refund until two days after I return it and they know that the product has been returned. At that point, they send me an email telling me that a refund will be issued TO MY ORIGINAL FORM OF PAYMENT. So, I place another order for the correct size. I place the order before 9 am on Wednesday right after I receive the email telling me I'm getting a refund. I pay for expedited shipping with an expected delivery date of Friday because I need the product on Saturday.

Then, on Thursday, I receive an email telling me that they've issued me a gift card. But to make matters worse, they didn't ship the Wednesday order until Thursday and shipped it two-day air, so it won't arrive until Monday, AFTER I NEEDED IT, making the $30 I paid for expedited shipping completed wasted. So, now, I've paid twice for the product and won't even have it when I need it because they can't communicate.

Buyer beware this company shipped me a pair of shoes and told me if they didn't fit they would take care of it. They didn't credit the shipping and charged me to ship them back. After the missed the return. Our $61.00 for nothing and the couldn't even get the shoes I wanted afterwards

Item never received...fedex has it in another city for almost a mo th...called since Bbill for the King Size direct credit card due. They would refund as a credit to credit card...however it will take 7 - 10 days...bill due in 2 days...told me to pay the bill and then there will be a credit on may credit card account...so if I never buy again I'm out $200