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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Easy to navigate website, prices and details of flight had quick availability
I use justfly whenever I book my travel. However, this booking experience was completely frustrating do to time constraints, and trying to expedite my travel plans. Hopefully, my next booking experience will be less frustrating.
Justfly is always the cheapest flights I can find. Super quick and easy to find and book flights, my "go to" site when booking flights.
Needed to compare a number of flights fast and your site allowed me to do so with a minimum of confusion or delay. Thank you
Quick and easy to use! Best prices available and I have used them many times now
This time it was fine. But last time with my wife purchase it was hell. Have to call and put on hold for long period. Even talked to supervisor but always, the answer thats our policy which BS as far as customer service is concerned. Fyi, was asia-pacific regional director for a CA based company with branch office in PI before my retirement.
I've booked a few flights via justfly.com and have always had a smooth transaction.
I had a hard time looking for a flight to London for my brothers 18th (best sis in the world) but a friend recommended just fly and it was just what I needed to be able to take my brother somewhere amazing for his 18th. Thank you
Everything went well, appositive experience. I appreciated all the updates and the ease of completing the transaction.
Very easy to book no hassles, it only took mins to find flights and filter through what I needed on both arrivals and departures
Booking our flights were very easy and quick. Right after purchased, we can see all of our itemized charges so we knew what to expect on our credit card.
Got the flights I wanted at lowest price. Was looking directly at individual airline sites, but justly site seems clearer/easier to read and more comprehensive of all flights available to me in 1 place!
Easy booking and confirmation... great price. Arrival and departure times was exactly what I was looking for.
I have looked at flights for 3 months and this site gave me the flex flight I needed with almost no additional cost. No other site I visited would flex the airlines or, if they did offer it, it almost doubled the cost of my ticket. Loving this service!
Stay away from this website and save your time and money! Dishonest business!
The behavior of the lady who misled me while I tried to bring business to them is appalling! I got a price list from NZ airline website and wanted to price check! Their offer was only through phone and was cheaper! However, there was a catch! One leg of flight wasn't via NZ airline! She counter offered the same ticket price as airlines' but cheaper seat reservation! She even stated we have special offer for the seat reservation which wouldn't be offered via airline!
After I purchased the ticket, I realized that I have to pay 107 $ for seat reservation while airline was just asked for 50$! To be fair to Just fly, they gave me another option: pay 70 $ cancellation fee for same day purchase and cancel your flight!
The site lacks the ability to add checked bags to your flight. This seems quite unnecessary, and I would therefore recommend travellers to visit the actual airline's web site. In my case this was PCA i Canada.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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