On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was asking to Cheng date I had put wrong date by mistake so I call customer service they charge me $110 for after I book my tickets 1 hour after I want to Cheng date but they didn't
Pretty good and fast. Very easy to use and find the places where you want to go. From hotels, cars, restaurants. That is everything. One of the best applications for all those who like to travel. I have been using it for 5 years and I have never had a problem. I love it this app
Easy to understand and navigate glad to discover this site
I've booked a trip on 11/2/2019 from justfly.com - from Houston, TX to Nanjing, China; leaving on 2/2/2020, returning 2/22/2020.
After seeing the news report for few days, I realized it's not going to be safe to take this trip. So I contacted justfly.com and consulted about cancelling the ticket. At the time, they asked about the reason for cancellation, I told them it's because of the outbreak of virus, and asked for full refund. The representative stated that there's no advisory so they have to refund me with $300 less for the fee of Air China, and $100 for the fee from justfly.
The next few days, according to all the news and warnings to travelers, as well as Air China posted on their official site - all passenger can refund their tickets for free. I contacted justfly.com on 1/23 and 1/24 and ask them to issue me full refund, but no luck.
I strongly believe their practice is very unethical. I'd like to request an investigation!
The only reason I had to cancel my trip is because of the Coronnavirus outbreak, I'm a healthcare worker and fully understand the risk. It's very frustrating that I can't visit my family due to unforeseen circumstances, plus being mistreated by a travel agency.
Easy process. Easy navigation on the website. Would use the site again.
Easy to book no gimmicks! If you're looking for fast and simple, this is it!
Really good site. Bought 2 trips for a lot less than they would cost from the airlines directly and they ended being on top tier airlines.
Highly recommend.
I am grateful that Justfly have flights priced at affordable prices. I was able to find three tickets for Charlotte to Baltimore one way for under $200. I also love to fly with Delta. Thank you Justly!
Before I buy anything I always compare prices, specially flight tickets, I usually open tons of different website to search the best one for me. Justfly is always my favorite because it has the best price, it's very easy to understand the information and specially it doesn't show a fake price like another websites do.
I like the navigation process and I think I got a good deal. My 5 star deal breaker was there was some confusing placement of information when comparing airlines policy.
Good flight no problems. I would book my flights again with just fly
Buying my flight was very clear and simple. No hidden fees and no extra questions.
Purchasing my ticket was quick, direct and extremely easy!
Just fly. No one answering my questions on messenger. Seems like your company store credit card information without cardholders consent even when we book tickets, don't create profiles and don't save credit card #'s. After it, any new charges you just store to that credit card without cardholders consent or confirmation. Do you think it's legal? It's a fraud! You charged my credit card for some extra purchase that we even didn't do and ticket was not even bought on my name. You add extra charges after bookings claiming we do it without any confirmation or emails hoping no one can notice until it's too late to cancel
This was the best search experience I've ever had. Everything was presented in an orderly fashion by cost. It made it easy for me to choose my flight.
Quickly found a flight at the right price range and made the reservation in less than 15 minutes. I'm telling everyone I know about JustFly..
I have found the cheapest flights twice now using JustFly. I saved at least $50 with each trip.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account