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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Contacted agent regarding seating assignments on Economy and about using AA mileage points. When I decided to book, agent apologized about airfare increase. She advised us to book now since the price is expected to increase $60 total. I declined and was able to book easily online for the initial price. Didn't appreciate being hustled. I know Justfly offers competitive prices and I have purchased online a few times. Otherwise, my rating would be 1 Star.
Got my tickets to fly to Disney. Didn't break the bank! So happy!
JustFly did all the hard work of finding the flights and the multiple options, and all I had to do was pick the one that worked for me and put in my info! It makes this side of traveling almost as thrilling as the destination. Will book with them again!
This was one of the best prices for flights I've seen online! Will be coming back for my next flight.
I have purchased domestic and international plane tickets through Justfly.com and it has been a great experience. They have the best plane ticket deals.
Honestly it was a breeze! No problems at all. The options given are ideal and the tickets were reasonably priced.
Very easy to book and get affordable flights! Thank you just fly!
It was a smooth comfortable ride, great seat available without having to select seats. And clean restrooms
Needed a quick flight, fast and cheap. I k ow I'd only be taking a carryon flying one way. I handled the whole process in minutes! Smooth and easy. Will use Justfly again!
Easy to find a ticket fly, and a faster way to pay.
It was as great last minute deal so I booked it after inquiring with different traveling sites. The price was fair. I'm looking forward to my trip in February. Thank You Justfly.com
Very easy site to reach. I use this every time I book a flight. I love flying through JustFly. The flights are cheaper and it's really easy to book them. All you do it click book when you have an account with JustFly and you're set for your trip. I love JustFly and I'm happy to get the chance to fly with them once again.
Great price range, convenience system to purchase the ticket, and secure. Never been disappointed so far
I have booked two flight tickets in the last 6 months and the process was very easy and the cheapest around! It even automatically checks flights a day within your scheduled for cheaper flights.
The prices can't be beat! I'm just afraid of losing $1000 (total for all the tickets I bought for a family trip) if something happens and we can't make the trip. There was an insurance listed for $19.95pp that I would have added to add the flexibility to change date etc, and protect my purchases but when I got to the end to click submit, there was a warning that I would have zero rights to change the flight, the name of the traveller or the date. That was very weird, so I opted not to pay the extra money for something I couldn't have after all. Another GREAT thing is that I was given options to pay in payments. It was a handy one-stop shop and I easily applied. I've never used JustFly and am looking forward to a great travel experience which I will be sure to report on after my trip is complete.
Easy experience and one of the best prices I found especially with insurance!
Hi, this is Denise Nisa Morales, I called just lie just after purchasing a ticket from Miami to Jacksonville Florida. I got confirmation itinerary, Literally 45 minutes tops after not even. I realized that I had booked a flight for the wrong month I called to see if I can get reimbursed for that ticket because I was going to purchase another ticket leaving on 28 January same flight, Miami to Jacksonville.
The person I spoke to was very sweet very kind very understanding, he told me that I would be charged $75 for canceling my ticket. I said I need to speak to a supervisor. He told me that he would get back to me within a few minutes talking about 3 to 4 minutes to get back to me and he said that his supervisor would only give me 50% off which means I would have to pay $37.50 for the small error. I have been purchasing tickets to just fly for years I have purchased many tickets I can't even count. And I thought it was very unfair that I was charged $37.50 for that small error because I didn't have my glasses and I could not see the month was February instead of January. And for that reason I was not totally satisfied. I had no other choice but to except the 50% charge Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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